Wonderful customer service and excellent pricing…read more Extremely convenient for free adjustments

For more than twenty years I, and friends of mine, have been loyal customers of the Guildford,…read moreSurrey store of LensCrafters. And why? The customer service is consistently excellent and always friendly . Finally, Kiran the consultant I saw on my last visit was patient, made me feel at ease, and was a good listener. It was important to me that as a senior I did not feel rushed or disrespected. Joan A

First time at this business and it was a great experience. Al was so helpful. I had been to several…read moreother optical stores with no luck. Al went above and beyond to ensure we were satisfied! Highly recommend. Jan G.

you can never go wrong with Tony and his staff. Great service, great selection, and reasonable…read moreprices.

Crystal helped me she was kind and caring, When l went to pick up my glasses the girl with turban…read moretried to charge me double even though l had paid for them when l had ordered. However Crystal has a good memory and told her that they were paid for. Please try to be on the same page.l am only ordering glasses from Crystalin the future. I like the pairs of glasses l got. Please don't roll over my credit without my permission l would never buy contact lenses here, they only carry a limited variety not carrying my favourite brands l will buy those online.

These people are the definition of service. A friend of mine purchased some glasses off this store…read more3 years ago. He told me they were great. I have bought 2 pairs and my wife has bought 2 pair and service is outstanding. Whenever I have had a problem in terms of loosening, etc., they were quick, polite and efficient. I'm am a happy return customer and you will be as well.

I have to thank Debbie Mozelle for her great service. I purchased a pair of readers (which she had…read moreso many to choose from it took me forever to decide!), but had an unforeseen problem with them. She was so accommodating and helped me find another great pair! I also found some great work glasses that I will be buying and I will definitely tell everyone I know to go there! Great service, personable, and so much product to choose from! My wife and I will come back for sure!!

A wonderful quaint shop with a wonderful shop keeper is what I found when I stepped into Debbie…read moreMozelle's eye centre. I went in for what I was hoping would be a simple fix on my sunglass arm. I was hoping it wouldn't be too much of a cost, but was looking to pay what I could assume would be about $30; who knows nowadays! I was surprised to see that Debbie was excepting appointments only, and no walk-ins at my time of arrival. My disappointment did not last long as Debbie happily greeted me at the door as she said goodbye to some exiting customers. I sat for a short time as she assisted someone; next came my turn. She was very friendly told me that it would be a simple fix, and she would see if she had the screw to fix my sunglasses. It took her perhaps five minutes, but in that time I found her warm, pleasant and thorough as she made sure all the screws in both arms were tightly secured for no future problems. She gave me no charge for her help, and I offered to leave this review as a thank you. I will definitely be returning, I suggest you do the same.

I've been going here ever since I've moved to the neighbourhood a few years ago. I go here for my…read morecontacts and glasses. Everyone is always helpful and awesome. Never had a problem.

This company is great. My family have gone here for many years…read more In April, I got a wonderful pair of glasses that so many people comment on in such a positive way. Neil convinced me to go with Ultra Light lenses and boy he was right. So very comfortable!

Incredible service! Lost prescription sunglasses and had a flight to catch in 48 hours. Crystal…read morevision went above and beyond to complete my prescription within 24! And soooo friendly!!! Thank you Ryan and sweet Shelby for your assistance.

Friendly and knowledgeable. I've worked with both the hearing side and glasses side. I found them…read moreto be great

The location is convenient and the staff is nice…read more That's about all this place has going for it, though. I have continuously declining vision that concerns me, and I felt it was brushed off when I raised concerns. I came to this location in October solely to check how my eyes have changed, hopefully find an explanation as to why they are changing so fast, and to order new contacts. As already stated, I did not find out if there is a problem with my eyes. The only thing I have gotten from this place so far that I needed was a new prescription. Because of their hours, I have not yet been able to pick the contacts. Their hours are not friendly for people who work normal hours - they are only open until 5pm on weekdays, for very short hours on Saturdays (and no doctors then), and it's not even an option on Sundays. By now, I am sure my prescription is different since my eyes are getting worse fast, but I can't afford the crazy price of another eye exam or contacts. Had I known the hours of this place were so inconvenient, I would have went elsewhere.

Booked an appointment and arrived about 10 minutes early and was told when I arrived that the…read moredoctor wasn't in for another 2 hours. They seemed to have no record of my appointment. I was supposed to go back after the 2 hours but thought better of it. Previously they seemed to have missed placed or never ordered my contacts and it took about a month to finally get them. I have decided that I won't be going back. The doctor was good but the admin is poor.

Came by for some glasses parts…read more Parking is available along Esmond, as well as Hastings outside of rush hour. The interior is pretty nice and modern. Staff were friendly and helpful. Looks like they carry a decent selection, including safety glasses. I've also had an eye exam done here before and they definitely have some state of the art equipment. As others have mentioned though, their exams are a wee bit pricey. Oh well.

I've taken my daughter for her eye exams and check ups at Burnaby Vision Care for a year now and…read morethey've always been great. The staff are professional and friendly. I usually have a coffee while waiting. The eye exams are thorough and Optometrist is wonderful with kids. My daughter loves leaving with a sticker of her favorite cartoon. The only very minor thing I would ask is to update some of the toys in the kid play area. Some items are broken. Other than that, I'll be coming back for a long time.