We took both of our daughters (3.5 and 1) to get their eyes checked with Dr. Clement Chan, and he…read moredid very well to make the eye exam quick and fun for them. My elder daughter had told him about her favourite Disney princess, and Clement prepared a special video of that princess for her to watch during one part of her eye exam. We appreciated Clement's thoroughness and friendliness, and will definitely be back.

This is an updated review for visit for adults (check my previous reviews on children visits)…read more Dr. Chan, as always, is extremely thorough. He is also the only optometrist that found my right eye has an elevated optic nerve. I got referred to an ophthalmologist and got a CT scan to check there is nothing weird behind the optic nerve (and luckily there is none). Other reviewers have all praised the professionalism and thoroughness of Dr. Chan so I would not repeat the same thing at the risk of being a broken record. I will just draw one very specific example so you can compare and contrast Fremont via other clinics. Because of my elevated optic nerve I was given a side-vision test at both the ophthalmologist and at Fremont. I will show you the two experiences I had for this same procedure. At ophthamologist Clinic technician: "Okay, focus your eye at the bright orange dot in the center. You will see some green dots pop up and when you see one, click the button. We will start when you are ready." (The test starts and is going, it's a long procedure) Me: (thinking) Man this is tiring when is this going to be done (test done) Technician: Okay, now we will do the same for the other eye. (doing, doing, done) Technician: Okay, please wait outside (wait for an hour while worrying what on earth the test was about and Google around to try to find an answer) Clinic: Everything is fine from our tests. We will book your CT scan and have you come back after the CT scan result is in At Fremont: Dr. Chan: "So as you know, this is an eye test that tests your side vision. For this test, at all time focus your eye at the orange light in the middle. Please remember this is to check your side vision, so if you move your eye around it would affect the accuracy of the test results. Now we will start with a few practice runs. When you see a green light shows up press the button." (Practice run goes) Dr. Chan: "Now, you might notice sometimes the light is brighter, sometimes it's dimmer. Whenever you think you see a light, just press the button. Tell me when you are ready and we can start the real test. At any time during the test if you want to take a break, just let me know and we can pause." Me: "Ready" Dr. Chan: "Ok, then we will start" (Test going...) Dr. Chan: "You are 25% done... 50% done... 75% done.... OK we are done. Now, we will do the same for the other eye." (Test going... and Dr. Chan continuously showing me progress) Dr. Chan: "Ok, so we are done now. Let me go over the results with you" And Dr. Chan uses his laptop, showing me the test results that indicate where the test locates my blind spots for both eyes, and tell me that he is happy with the result, and we will continue monitoring this (so more side-vision tests in the future) ------------------------ I will let you the reader decides which one of the two above is a more pleasant experience for you.

I had heard about this place through a customer who I had commented on his glasses . In the past I…read morehave shopped at Walmart and superstore and was somewhat happy . As I was waiting for my insurance to come around again I went in to pre shop . These ladies are amazing . No pressure ! Great friendly service and complete honesty. From start to finish my experience was fantastic. I was even offered after service whenever needed . If you want a great experience come here . One of the best eye doctors I've gone too as well . All round great !

Kris and Monica have been fantastic in getting me fitted for hearing aids. The level of personal…read moreinteraction and concern has been outstanding. They were attentive to my specific requirements. They made sure every detail was just right before I made my final decision. I would highly recommend them for your hearing requirements.

Crystal helped me she was kind and caring, When l went to pick up my glasses the girl with turban…read moretried to charge me double even though l had paid for them when l had ordered. However Crystal has a good memory and told her that they were paid for. Please try to be on the same page.l am only ordering glasses from Crystalin the future. I like the pairs of glasses l got. Please don't roll over my credit without my permission l would never buy contact lenses here, they only carry a limited variety not carrying my favourite brands l will buy those online.

These people are the definition of service. A friend of mine purchased some glasses off this store…read more3 years ago. He told me they were great. I have bought 2 pairs and my wife has bought 2 pair and service is outstanding. Whenever I have had a problem in terms of loosening, etc., they were quick, polite and efficient. I'm am a happy return customer and you will be as well.

I've been going here ever since I've moved to the neighbourhood a few years ago. I go here for my…read morecontacts and glasses. Everyone is always helpful and awesome. Never had a problem.

This company is great. My family have gone here for many years…read more In April, I got a wonderful pair of glasses that so many people comment on in such a positive way. Neil convinced me to go with Ultra Light lenses and boy he was right. So very comfortable!

My service here has always been very good. Every time I go in there, someone is always there to…read moreoffer help. The last time I was in, my daughter picked up her 1st pair of blue light glasses which she loves. So far so good. I also had a pair of broken glasses which I didn't think could be fixed because one of the arm pieces had broken right off but Heaven, who came up to me asked if I needed help. She was so nice she offered to super glue and sauder them back together rather than spend $300-$400 for a new pair. So after waiting about 10 mins, she came back with them all fixed with new nose pads so they are as good as new. I asked how much it was and was willing to pay for the repairs she had done but she said there was no charge so that was another bonus. I highly recommend this place to anyone looking for great customer service.

Just purchased my third and fourth pair of glasses from Aleida at OI ,she was extremely friendly…read more efficient and helpful. With their large selection it was easy to find the perfect pair. Great experience highly recommend.

23 years in biz, yet no review, that's shocking. Especially considering how nice Elaine is too. If…read moreit wasn't for my sales pitch, not sure if I would walk in, not a trendy decor...really home style. Located across from the fire station. Not as much selection, similar to what you'll find at those Costco, Superstore...just average. But she's nice and friendly, and didn't mind going back and forth on quoting different lens manufacturers. Free parking in the back, handy during rush hour restrictions. Closed Sun/Mon. Credit ok.

I hunted around for weeks looking for nice designer glasses at a reasonable price and had all but…read moregiven up finding something within my budget. I went in to Tru-Vu Optical on Hastings, found a lovely pair of Gucci frames got fitted and picked up my new glasses in a week! THANK YOU TRU-VU you are the best - I will be back!!

recommended by costco. and they fixed my broken glasses in an hour with a one year warrantee. Very…read morefriendly, articulate and fairly priced this is my go to store now 5 stars

Very pleased to have found this eyeglass repair shop right here in Burnaby, recommended by our…read morelocal optical store. My mom's glasses snapped right at the temple arm. Most optical shops just wanted to make a sale and kept telling us she had to buy a whole new frame. Luckily, one shop recommended this place, which specializes in eyeglasses repair. I came here with her to get them fixed, and the owner's service was fantastic. They provide a one-year warranty on all laser welds and a receipt for tax purposes. This is a highly skilled professional glasses repair shop. Highly recommended!

Wonderful customer service. Very helpful. And will to go.the extra mile. Many selections and…read moreresonablle prices. Would recommend. And already have.

Its my first time here i used to come to another place but i found out that one of my friend is…read moreworking here so i went for my prescription glasses and to see my long lost friend. Street parking but the store has a private parking and you should tell them if you wish to park in there and they will open the gate for you.Eye exam is by appointment but if you already have the prescription even from outside opthalmologist you are free to come anytime. Very clean place thousands of selections for frames and sunglasses,service is really great homey and very friendly and yet professional They do direct billing to your insurance,and they provide complete information about everything you need. I am very satisfied with the service.i highly recommend this place to all who needs eye exam.lenses.frames and sun glasses.....