I wanted a high-quality wig that didn't look fake. One made from human hair was essential, soft…read morewith a natural sheen. I was so impressed by Malky's selection, that I bought 2! Malky listened patiently to my needs and wants, and she answered all my questions in detail.

I just recently went to purchase a wig at Malkys Wigs. She had a nice selection to choose from, at…read morevery reasonable prices. More reasonable than other places. She was very helpful, and nice..I am very happy with my new wig and would surely recommend her to anyone!

Do not use this location; once they have taken your money, their customer service is abhorrent…read more I live in Michigan; I have been following Milano Wigs on social media for about 3 years and decided on the NYC location because it is closest. I flew out on May 28th for my appointment. This is my first time buying a wig due to my genetic hair loss; you can imagine, this whole experience is very emotional for me. I explained that. The fitting went okay; I very much liked a wig and purchased it along with many customizations for $5,260.50 same day. I was told it would take 1-2 months for the color processing and customizations. I was very okay with that. I received a call on 6/22 (see photos) where a voicemail was left to confirm the wig was finished and I needed to make a second trip to get it cut- while I wear it- and then I can take it home. Per their policies, if they don't cut it themselves, they're not liable for any issues the wig might have. So making a second trip was necessary. I made an appointment for Monday, July 26th. They called and confirmed my appointment on July 23rd; I confirmed I would still be coming FROM MICHIGAN. I arrived for my scheduled appointment on the 26th, in NYC, in the morning for my 2pm appointment. I received a call from Milano Wigs at 10am that morning stating my wig wasn't finished (see photos) but I could still come in to have it cut. This is after being told it WAS finished on 6/22 (see voicemail photo). Had it not been finished, I wouldn't have scheduled the hair cutting. Because after spending $5,000 on a wig, I wanted to approve the coloring in person. This was no longer an option. I was told a manager would call me Monday morning (the 27th) about the "mix-up." A manager never called; the kind receptionist called for a shipping address because they were going to rush color the wig SAME DAY and ship it to me by end of day. Which in itself is wild considering they had 8 weeks to do the coloring. I asked for a manager at this time.The manager blamed the color not being finished due to a pop-up event the week before...but they had called me 6/22 saying it was done...I also told them to NOT ship the wig until a friend of mine who is local to NYC could approve its coloring. I stated that some sort of compensation should be given for this. I was dismissed. I was told it was not in her power to make those decisions. When I hadn't heard back by 5:15pm on Monday the 27th, with an update on the color, I called back. I was then told that the wig wouldn't be finished until morning and they can ship it then. I had to remind the same manager for a second time to NOT ship it until my friend can approve the coloring. Clearly the only way I was going to make any progress with these people was to start being assertive and asking for written communication since they have an issue with follow-through and holding to their word. This was after I was incredibly kind and understanding given their giant mistake. On this same call, I was told the best they can do for compensation was a 6% refund ($321.15) and $200 in free products from their website. This is after I spent $5,260.50 on a wig and $1,664 in travel expenses. After I was told that the wig would be done end of day on Monday, July 27, I followed up the next day to be told it would be another 2-3 days until it was done. And additionally, the colorist I spoke to was extremely rude and dismissive when I was having to describe over the phone for a 2nd time what I wanted for a color + the manager being extremely dismissive the entire process. Then, after the wig finally shipped, they "forgot" to include the wefts I had removed. So I had to remind them to ship the wefts that I paid for; had I not, I would have never gotten them.This place is an absolute joke. They don't care about you; they see you as dollar signs. If you are considering this location after seeing Milano Wigs on social media, do not choose this location. They are horrible. It's a true shame to have such a terrible experience for the first time investing in a quality wig.

Customer service amazing. Chaya very knowledgeable , attentive and respectful with her clientsread more

the service at Fortune wigs was so professional! Esther was friendly and attentive . I left happy…read moreand fully satisfied!

I had such a fantastic experience today at Fortune Wigs. I am wearing WIGS for almost 45 years and…read morenever did I experience such a pleasant and warm staff. Esther helped me pick out a wig---- which I am very excited about Tova did a great cut!!!!!! I even got to me Esther Tobias --- who was so helpful with ideas. THANKS EVERYONE FOR MAKING IT A WONDERFUL EXPERIENCE Kudos to everyone With warm regards, Malkie Akerman

Wonderful service and amazing staff! Couldn't have found a better place to make such a great…read moreinvestment. They have done such fantastic work, they truly help you on every step of the process. They answer every question or concern you have. You will walk out of there very happy with your purchase.

Simply the best wig shopping experience in New York city and I don't say this lightly .Been wearing…read morewigs for over 20 years .Courteous and pleasant staff .Huge selection and they are so patient and not pushy .Ended up buying a magnificent lacetop wig .Expensive and worth every penny !! Will Def go again and they do service my wig which is an added bonus .

I love Nisi!! I got two wigs by her when I got married and she gave great advise about which wigs…read morewould work best for me, as well as which ones fit in my budget. I have gone back to her for every single wash and set and absolutely love her work!! And she works Sundays which is a fantastic plus. I would recommend her to anyone!

From the owner: We sell major brand wigs, cut, style, wash and set, coloring, adding hair, extensions etc...read more

I don't recommend this place if you want to take care of your hair the won't they just care about…read morethe money. She over processed and burn my hair, I just want to be honest with you they were doing multiple services with different people at the same time, and won't be concentrated with one person at the time . For me they leave the product too long and burn my hair and start falling down in pieces after that happen she charge FULL price like she did a great service in the picture you can tell the difference and they didn't take responsibility of what happen saying come another time and we repaired your hair now I have to go to real hair salon to repair the damage and WASTE more money.

Simone was so helpful when I needed a halo extension piece constructed VERY last minute for my…read moreupcoming wedding. This was two years ago and I still remember how she treated me like a queen. She really expedited my piece and the quality of the hair was amazing! Highly recommend her!

Ruthie is amazing. So wonderful, and caring for one to find the best hair extensions and quality…read morewigs. Her knowledge and creativity make you feel confidant, and beautiful. The service is prompt and amazing. Prices are very fair. Beth L.

Loved their selection! I was able to get an incredible wig from here last minute. I was in need of…read morea very natural looking wig for an event and was able to find multiple selections here. Will be back for more styles soon. So glad I find this place.

Went in this lovely beauty supply store and got a discount using my debit card for a simple…read morepurchase of a wig and gel. It was 10% off which made a difference and when you use credit cards its 20% off your purchase. Will definitely shop there again!

This has been my go-to beauty supply store for years! They have in stock wigs, weaving hair, a…read morevariety of hair products for all types of hair, and the little beauty knick-knacks you may want to travel with while you're on the go. The prices are reasonable and the service has always been courteous to me. Definitely would recommend!

I am soooooo crazy late on my review and I'm literally sitting in the salon RIGHT NOW waiting for…read morePrincess to finish my mom's hair so I'll make the best of this time! I can't say enough wonderful things about RAE Beauty Company! From the very first consultation I had with Rae back in the summer, I felt like I'd found a true gem. Rae (the owner) is both personable and professional. She truly knows her craft. When I first walked in, I was feeling down about my hair changes due to my health, and Rae didn't just give me a hair consultation, she gave me a safe space to vent and feel heard. It was like talking to a sister who just happened to be a hair expert. Rae was so thoughtful, giving me great advice on what would and wouldn't work for my hair in my situation, and suggesting alternatives that made me feel confident again. It was a blend of a consultation and a much needed mini-therapy session. You just don't get that kind of warmth and genuine care everywhere. On top of that, my stylist Princess was equally amazing. She's professional, skilled, and just so easy to talk to. I LOVE her personality! She explained every step, listened to my preferences, and made me feel like I'd known her forever. The whole salon atmosphere is welcoming, calm, and so comfortable. It's a beautiful well lit salon with a zen like atmosphere. Even the hair washing bowls and chairs are designed in a way that put my mom at ease, which is a HUGE DEAL for us. At 84, she's particular about comfort now that's she's dealing with a spinal issue. The day that I had my hair done, Princess brought her to the sinks so she could test out whether or not she would be able to withstand the hair washing/ rinsing process. She left that day feeling hopeful. She had her hair relaxed today and she left feeling absolutely pleased and pain-free. In short, if you're looking for a place that treats you like family, knows their stuff, and leaves you feeling beautiful inside and out, RAE Beauty Company is it. I highly recommend them! I wish I had more photos of my hair, Princess gave me faux boho locs which I loved and my mom had a relaxer today and a MUCH needed trim.

Rae Beauty Co is the best salon. This was approximately my 4th visit but 2nd for my Keratin…read moretreatment followup. I'm so happy with the treatment. Due to heat damage and needing a new routine, I decided to do a keratin treatment in Jan 2026. Since than my hair has grown and the past heat damage has improved, it's been very manageable and I finally was able to get good days with my braid outs LOL. But other than that, Rae is such a beautiful, professional young woman and a great conversationalist. Her business atmosphere is so inviting and the snacks come on IYKYK !