This used to be an awesome place. Happy friendly, courteous employees. Always eager to help you…read morefind whatever you're looking for. Sadly, they sold the store. And if that weren't bad enough, they sold the store to somebody that does not know anything about vapes or tobacco of any sort. The new owners are rude, ignorant to the business they bought and impatient with customers. My shadow will never darken their door again. Another good, American, neighborhood business, down the drain. If I could leave zero stars, I certainly would.

I stopped in for the first time today and will not be going back as well as telling everyone I know…read morehow they operate. Because I didn't want to pet their dog, the guy got an attitude and said it's posted on the door. Off course they lost a sale because of the pit running up on customers and the smart mouthed clerk.

This place is actually awesome, they sell any kind of cigs you'd want. Plus the cheapest Elfbars…read moreanywhere in Iowa ($15), so people complaining about this place are just trolls or tweakers IMO. Met the owner's son last week and he was super nice, talked for about 15 before I left. Definitely coming back again.

Always fast service, always fair prices. If there is an issue with a product they sell you, they…read moreare usually willing to try to work with you, unless you're being rude. As another person said, ignore the trolls, this place is great.

Always friendly and great assortment of cigars. Usually stop here twice a week to get a lottery…read moreticket.

This place is close to where I work. I usually stop by and grab some cigars. The woman who i assume…read moreis the owner is super friendly and usually there.

Called to asked the price for an item and was so i know i have enough money to purchase and was…read moretold to come in because the owner said "i dont have the money or time to give you the prices" then hung up in my face and refused to answer. Poor customer service and overall rude owner. Wouldn't dream of spending a dime here and you shouldn't either.

Danni was knowledgeable, professional and fun. It was my second time in the store and she has made…read moreboth experiences the highlight of my day. Best customer service in a hot minute!

Outstanding is merchandise. Prices are reasonable. I highly recommend this place…read more I purchased a Pax 3 Plus yesterday

Terrible service. All stores. Be sure to check what you bought before you leave. Many times they've…read moregiven me the wrong flavor. Or the wrong strength I've been going there since the only store was on NE 14th. Over 11 years now. Every time I find a flavor I like. They stop selling it. I can still get most of them online. Which is a huge pain. But CIV always claims it's the manufacturer that stopped making it. Then they sold me a bottle of that fake nicotine crap. I was going out of my head. About ready to kill someone. You don't do that. Just sell someone artificial nicotine without letting them know. The management sucks. The employees are pretty much illiterate. I'm done trying to find my next flavor they'll just stop selling anyway. Buy online in bulk. It's cheaper. And less hassle.

I refuse to go anywhere else but here and I drive 45 minutes just to go to CIV. They ALWAYS know…read morewhat they're talking about, and they're more than willing to help however they can. They have the best knowledge of any place I've ever gone! Highly recommend!!!