I don't want to get into details but do not book with Martha Lopez, unless you like being talked to…read morelike a child and blindsided by false assumptions. She is going against the code of ethics in both Washington state and the American Counseling Association. I have never been treated so poorly by a helping professional. Please do yourself a favor and do not book with her. Others with the agency may be good but I am so traumatized by this, I won't go near this agency. The support staff was helpful with filing a formal complaint but I am literally dealing with a traumatic aftermath of a practitioner who took a story and twisted it into one where faulty assumptions landed on others. She even tried to get me to believe in something that hadn't happened. False memory is a real event that where someone is recalling something that was suggested- and I left with her questioning deeply in an inciminating way which had not occurred. I went in with anxiety- for her to say, "you will have even more anxiety after I talk with you," and, "I tell people what they don't want to hear,". I started to get the idea she would twist my words and she did. This is awful, especially when you are trusted professional counselor. I don't think anyone should book with this very spiteful individual.

They make you put a credit card on file. Then book like 20 appointments in advance. If you call in…read moreto stop services and cancel appointments they will charge you anyway. Your counselor will email you telling you they will fix it but it doesn't happen. You can't reach anyone in billing and then next thing you know collections is calling you. It's not about the money for me, it's the principle that they are charging for appointments that were all cancelled. STAY AWAY FROM THIS FACILITY

"Dr." Deonne as she calls herself, is not actually a medical doctor. She has a doctorate degree in…read moresomething relating to medical, and takes advantage of that to call herself "Dr." She is actually a family nurse practitioner. Nothing wrong with being a nurse practitioner, but it is a bit misleading to call yourself "Dr." in a medical setting, if you aren't one. I am not a high-maintenance patient; I go to the Dr. for my annual exam and an occasional illness, but that's about it. I do take a prescription for sleep (that I have taken for over 14 years. Dr. Deonne's office could not seem to manage the monthly refills for this prescription. While my previous Dr (before I moved here) used to call in 6 months worth of refills of this prescription Dr. Deonne would only call in 1-3 months at a time, and demanded that I be seen several times a year before whe would call in a refill. Please note that I said 1-3 months... that's because the # of refills varied from refill to refill. On four seperate occasions during the one year that I was a patient there, I had to call the office several times in order to get my prescription refilled. While I understand that refilling a monthly prescription does not generate revenue for the "Dr.," it goes with the job to do so. Yet each time I had to call (because they claimed the had not gotten the fax from my QFC pharmacy), I felt as though I was a huge burden to the office. Was Deonne competent? I think so. I did not feel unsafe there. She was quite thorough in her exams and testing, but I felt that all of the follow-up appointments she required were simply so she could bill my insurance for another office visit. It must be difficult for such a small office to make it financially, especially since they are only in the office on Mon/Wed/Fri, but only providing good service when there is potential gain may be one of the reasons that she isn't busy.And now it seems there website is not working... End Note: I found a new Dr,, and she was happy to call in six months worth of refills on my sleepy pill prscription after my new patient exam. No strings attached. :-)

Deonne Brown Benedict, ARNP or as I call her affectionately Dr. Deonne is an great listener,…read moreintuitive diagnostician and knows the best specialists to refer you to when that is needed. The specialists all give her high marks and she is recognized as a skilled, learned professional. I have been her patient for over 4 years. She takes care of my routine exams and those sessions that require deeper research. When I complained about a constant, persistent pain, she believed me. Even though nothing could be found on Cat scans or MRIs. She sent me to a specialist because she believed and I wound up having emergency surgery. When I had an aneurysm 2 years ago, the emergency doctors wanted to know my medications. My friends placed a call and within an hour she had called back and they knew my list of medications and what they were for. She is a very nice lady because the first time I met her, I was mean and ugly during a manic phase of my Bi-polar illness. When I saw her a year later, she was a class act and never mentioned that incident. Because she does have a small practice, I can always get an appointment. "Dr. Deonne" is the Best. She will continue to be my Primary Care Provider.

Newer patient due to changes in healthcare. Learning to navigate my insurance and care. My beef:…read moreurgency and congruency. When you are required to have a primary care physician you expect to develop a relationship with that caregiver and seek them out, specifically, for your medical needs. My first visit took weeks to get. Swollen legs, ankles numbness and a concern about deep vein thrombosis and it was still weeks. My care was great and loved the care provider. But every time I have had an acute situation since, the soonest they will schedule is 3 weeks out. When I complain they tell me to go to urgent care or the ER. NO!!! I have a specific care provider and insurance for a reason. I expect a day to 3 days wait, but if you ever need to be seen quickly, there quickly is a minimum of 9-10 days. Expect to use your local ER and pay that bill. This is terrible care IMO. So sick of this healthcare system. Might add that I am paying $1300 a month for this insurance. Super annoyed. Quit booking these doctors so tightly that there's no room for acute patients. There are plenty of people that need to be seen sooner. And want to see their own doctor, not a new stranger.

They've taken really good care of my daughter. I couldn't be happier. I may change my PCP to this…read moreclinic.

Working with Bryan has been truly transformative for our relationship. He held us both accountable…read morein a way that never felt judgmental, helping us navigate challenges we didn't even realize were at the root of our struggles. Bryan has a clear and thoughtful way of teaching, guiding us to understand ourselves and each other better. What stood out most is that he never took sides. Instead, he focused on solutions and helped us work as a team. His approach genuinely changed the course of our relationship for the better. We felt comfortable opening up from the very beginning, and the tools he gave us are things we still use every day. His system works -- plain and simple. We are incredibly grateful!

I cannot begin to share how much Bryan's guidance has created dramatically positive change in my…read moremarriage. Bryan was remarkably easy to talk to -- fair, patient, and deeply empathetic. He had an incredible ability to understand and articulate each of our perspectives, often even better than we could. Through his guidance, we learned the framework of a healthy marriage and gained tools to approach difficult conversations in a constructive way. Even when sessions began with tension or discouragement, we consistently ended them feeling relief, connection, and hope. At one point, we felt completely deflated, but we kept pushing through with Bryan's tools guiding us. It's almost hard to believe where we are now compared to just five months ago. We've found renewed trust, respect, love and excitement for the potential of an even richer relationship ahead. I feel so incredibly lucky to have had Bryan's support during such a difficult time. His work has helped us come out stronger, able not to just get through it, but to truly thrive -- and that's something we all deserve. I wholeheartedly recommend Bryan to anyone at any stage of their relationship. If you're even considering it, take the next step -- you'll thank yourselves. I only wish we had found him sooner!

I used Bluestone Psychological Services for an approximately two month period from September to…read moreNovember 2021. I was having some resurgent trauma-related problems from being assaulted in the past and was seeking guidance through them. Calling to set up an appointment was straightforward, I had read the online profiles of the professionals and asked if I could see someone in particular (as of writing this review on Saturday 17 June 2023, the person is no longer listed as working at Bluestone). After describing my situation to the receptionist, they said that it sounded like the person I was requesting could be a good fit. So we scheduled an intake appointment in an online format due to the COVID-19 pandemic. At the first appointment we set up weekly sessions thereafter until I was feeling confident enough to part ways with the therapy about two months later. I received a bit of talk and EMDR therapy in my sessions. The therapist was never short with me and I found the treatment effective for helping me work through my problems. She was professional in our sessions and never prying. I have continued to use some of the things I learned in the sessions after stopping the therapy sessions.

I was a former patient of Dr. Lilia Peng. I went to her because she was a Naturopathic psychiatric…read moreprovider and trans/LGBTQI+ friendly. However, I regret that decision. I felt that she was very impersonal and straight to the point. I never felt that much compassion from her. In addition, I felt that she did not have great bedside manner or manners with me at all. I felt her customer service to me was not that great. I had to cancel at the last minute a couple of times due to an emergency, and the practice and Dr. Peng told me they had to charge me a fee. Bluestone showed me no mercy, and Dr. Peng did not seem to show me any either. I felt that she also did not properly understand my conditions either. I also didn't like that when I made no follow up appointments with her that Dr. Peng reached out to me multiple times and asked me if I was interested in continuing with her. Well obviously, if I have not called you or made an appointment with the practice in months, it's evident I am no longer interested. In the end, I am glad I left. I would not recommend this practice or Dr. Peng at all. In my opinion, they have no understanding for when life situations come up and I did not feel there was good communication or compassion towards patients either by either Dr. Peng or the staff of bluestone.

It can be really difficult to find a good doctor, but when you have one it is amazing. A lot of…read moredoctors can treat something when they know what it is, but as for doctors being able to actually diagnose things, without being able to physically test for them, that is more difficult to find. I would surely recommend him to anyone. It isn't just a personality thing, it is also just a matter of someone with gifted intelligence as well as above and beyond in their investment in caring for patients. - cut and paste from my lengthy facebook post written after a visit which when I left I was feeling so grateful for him and how he handled what had started as a VERY bad day for me. Despite his own situation of working an overloaded schedule that week; he took the time to make sure that I had everything I needed and treated me with graciousness and respect, even with my high anxiety causing me to barely be able to talk (and usually interpreted by doctors as "difficult" or "defiant" - Dr Reichler understands the truth behind the actions) without help from my fiancé, who he went out to ask on my behalf to join the session to help. :) I left having the crisis resolved - not a typical thing for me with doctor visits.