My experience was very positive. Everyone was polite and professional and made me feel welcomed and…read morecomfortable. The work was absolutely perfect without any pain.

The staff is generally kind to one another; however, they lack effective communication skills when…read moredealing with customers who are upset about being harassed by the finance department. The finance team often fails to provide clear details regarding billing charges. Instead of offering a patient and empathetic explanation, some staff members respond by raising their voices and dictating what they will or will not do, without taking the time to walk the customer through their office's processes. This approach gives the impression that the practice lacks sufficient time and attention to properly support individuals with busy schedules and significant responsibilities. Additionally, some staff inquire about personal matters that may feel intrusive. My suggestion to improve branding for this medical practice is to ensure that the term "comprehensive" is reflected in all client communications--focusing on respectful, transparent, and professional interactions--rather than treating clients in a manner that feels patronizing or dismissive.

Mark Thomas: It was…read moreunethical for you schedule, perform, and bill for dental services when you knew that you would not accept my dental insurance. When I retired my insurance carrier changed. You knew that this insurance would not be accepted, yet you billed me $400 for services that would not be covered.

I finally found my new dentist. I've been going to one of those chain dental places where you never…read moresee the same dentist twice because they move on so quickly. My hygienist Andrea was efficient, thorough and friendly. I didn't need any work done, but Dr Patel had some suggestions for preventative treatment and is committed to being at this practice long term. The office is modern, clean and comfortable. Carol at the front desk is a gem. It's as comfortable as a dental visit can get.

I've been a patient of Dr. Frank Nia for almost 17 or 18 years, and he continues to prove why I…read moretrust him so deeply with my dental care. Recently, I came in with a broken front tooth, and once again, Dr. Nia and his team were absolutely phenomenal. Dr. Nia is a wonderful, caring, and genuinely compassionate doctor. He takes his time, explains everything clearly, and always makes sure you feel comfortable and confident in the treatment plan. His kindness and expertise have kept me coming back for nearly two decades. His team is just as exceptional they work seamlessly together, creating an experience that is organized, supportive, and truly patient‑centered. From the moment you walk in, you feel cared for. I'm incredibly grateful for the level of care they provide. Dr. Nia and his team are the best, and I couldn't recommend them more highly!

If it was legal to pack Dr. Shaw in my suitcase and take her with me (I'm moving), I would. I have…read moreterrible dentist anxiety; I still go on time each year, but I dread it every time. Somehow Dr. Shaw and the team have given me the best experience I've ever had at a dentist and have, dare I say, made it fun and enjoyable? This staff is exceptionally kind, patient, and present. I will genuinely miss these people and the experience they've curated for their patients.

I landed here via a referral from my friend, who is a registered nurse. I did their two-step…read moretreatment, ending with fluoride. I really enjoy their model of making "going to the dentist" not a boring chore. The facilities are clean and pretty, featuring "The Brushery" after you get checked in. They give you a free toothbrush and toothpaste in a travel size carrying bag when you come for the first time. They also offer select TV episodes to watch while you are in the treatment room. I liked that the staff weren't too forceful selling their services, for example the dentist referred me to a dental surgeon for a consult. They gave me helpful dental hygiene tips and my teeth are looking shinier than ever! I am coming back in October for a follow-up.

This place is a scam, they are trying to bill for unnecessary services. I went here and was told I…read morehad gum disease, severe gum recession, needed oral surgery and had 6 cavities. I went to a different dentist for a second opinion and was told none of that was true and I only had one cavity. Stay away from this place!

Absolutely WONDERFUL experience. From start to finish, I am truly thankful that I walked through…read morethe door of North Decatur Dentistry. The staff was... unbelievably amazing. Ms Linda B., Hygienist Jael King, and Dr Jillian Felton took such phenomenal care of me, listening to me (I mean *actually, actively* listening!), helping me find solutions that I was comfortable with, and not trying to 'upsell' me - which I have experienced at countless other places. This was all such a breath of fresh air! Why can't all providers treat their patients with this level of respect and kindness? I HIGHLY, HIGHLY recommend North Decatur Dentistry!!!!

I love my new dentist! Dr. Crawford is very knowledgeable and conversational. I loved the ease of…read morethe appointment. I ended up having to have emergency work done and everything was laid out perfectly for me to understand.

I went as a new client and I had a really Pleasant experience. The receptionist was very nice and…read morepleasant and helped me get my appointments together. Dr Brown was very nice and explained everything that was occurring step by step. She had really good customer service and I really appreciate it that. I will definitely continue to go for service here.

I highly do not recommend this place. You will be quoted and paying for falsely advertised prices…read more I was quoted over $800 for service after insurance coverage for dental work. I paid and received a zero paid in full receipt. About a month later I received an invoice that stated that my insurance would not cover what they originally thought and now requested an additional $697.00 to be paid and that this will eventually be sent to collections. I asked her to take the remaining balance off because it wasn't what I initially signed or agreed to and the whole request just seemed shady. She of course denied my request. When I told her I'll dispute it because I have the zero balance receipt she said that I should definitely hang onto my receipt to dispute my case in collections. The whole transaction was wild. I was honestly so speechless. One because this had never happened before. Two, because I can't quite figure out how a business with true integrity can imagine that this is fair and honest business. Never again.

The staff at Elegant Smiles is exceptional. Dr To provided excellent care, Feven gave me the best…read morecleaning of my life, and Brianna at the front desk was so kind and accommodating. I highly recommend them!

If I could, I would have given them zero . This place is very sketchy and unprofessional. It's all…read moreabout money for them. I came in for a root canal and I had insurance well months later in my root canal became very achy where an infection was found. The pain unbearable and I went back to elegant Smilez and they removed my permanent crown and cleaned out the root canal and put a temporary crown in place, but they charge me for an entire new root canal, which is all documented with my insurance. So they proceed to send me to a specialist and I called the specialist and it will be $300 for me to see a specialist. As the months moved on, I became laid off in my job and no longer had insurance so I sacrifice just wearing my temporary crown until that came out just recently and now I have tried to call elegant smiles to see how they can help me because I just went to another dental office who have let me know that I have an infection in my root canal wasn't done properly. So I just called elegant Smilez and they informed me that the Doctor Who did my root canal she's no longer in the office and begin to charge me a new patient $199 fee. I talk to one of the medical doctors on Wednesday Sept 17, put advised me that he would help me and would call back... well he refused to call back and I gave him all day Thursday to call me back and he didn't so I proceeded to call Friday, September 19 and all day my calls were forwarded to a fax line.. I tried calling them a few times Monday, September 22. The phone rang no answer. I tried again Tuesday, September 23. The phone rang no answer. Today is September 24 and I have tried again to contact them and again the phone rang and they continue to send me to a fax machine. These guys know the mistakes that they have made, and they refuse to help me. I have tried to give them a few times to work with me before I escalate the situation to social media and a medical attorney. I am sitting here now with the infection in my tooth#30 which is all documented by another dentist that I went to last week. I would not recommend this place. They are very sketchy with Business. I wouldn't trust them with any detailed dental work maybe a cleaning that's about it but they can't be trusted and they don't even care about the health of their previous patients. Avoiding my calls for days at a time and not returning my call is a clear sign that you guys are very sketchy and shouldn't be in business. I have a huge social media following, the media will hear about this. I am a victim in the situation who have given this dentist office several chances to help with the damages that they have created. I understand mistakes happen and accidents happen as well, but to run away and avoid your damages will be more damages$$$$ added :) Today was my last time reaching out to them. And today this matter will be escalated. Questions or concerns ? If anyone else have had similar issues or other dental issues, I have been scammed and overcharge by these people let's team up together and get the justice that we deserve. This office shouldn't be allowed to continue to damage their clients any longer 4704049416

100% recommend Dr. Wright and her staff. After a couple of disappointing visits with other…read moredentists I know I found my dental home. The staff is warm, caring and professional, they hygienist was gentle and talked to me about my x-rays and even took before and after teeth-cleaning pictures. I was happy she did an oral cancer screening and learned it's standard practice here. Dr. Wright talked me through what I need to have done and answered all my questions. Top notch dentist!

I hesitated to write this review since before the experience I'm about to describe, I really liked…read moregoing to this office...I even traveled an hour to get there! But I'm so disappointed in this experience so I have to share.... I went to this dental practice in March for an evaluation and cleaning. I was told based on X-rays from another practice that I had 3 cavities and needed a crown. I completely trusted the evaluation and scheduled the appointment. Keep in mind, the previous dental office only stated I needed a deep cleaning. I returned for the temporary crown placement...as I have never had a crown, I expected to receive an explanation of what would be happening...I received no explanation and was told by the dental assistance with red locs to stop googling the procedure since it would just scare me...still no information was provided, only endless documents for me to sign releasing the practice from any liability...that should have given me pause but I proceeded. Afterward, I was told I may have minor discomfort but no one told me to take pain meds. The pain after I got home was so intense, I had to find some old pain meds from when I got dental work years ago to allow me to actually function at work. Ibuprofen was not enough! After temporary crown placement, I returned for the permanent crown in 3-4 week, this was the worst dental experience I have ever had! It was sooo painful! When the same dental assistant tried to remove the temporary she simply stated like me try without anesthetic...when I told her it was painful, she responded you didn't even let me try and seemingly had an attitude about it! Dr. Wright came in, provided an injection of anesthetic without even numbing the area. Once the temporary was removed she returned to place the permanent...I wasn't given a warning that it would be painful. It was the most intense pain I have ever experienced...I was only told it was expected when I literally jumped and moaned in pain...wtf! After that was over, I vowed to never return...well that doesn't end it... I continued to have discomfort the weeks following...I called to report it about 2 weeks after and was told to call back in a couple weeks if I continued to have pain...it continued and I decided to see another practice. I was then referred to an endodontist who said I needed a root canal...I've now had 2 root canals on the same tooth and still having issues... The lack of information provided before I received crown placement is my biggest issue...not blaming this dental office for the issue after the crown but at least inform patients of what is going to done and what to expect after is the least that should be provided. Talk to the patient. Also provide adequate pain management for procedures...I still shiver when thinking about when the permanent crown was placed...