Joseph Murtha was the selling agent on a house I bought, and he was an absolute nightmare to deal…read morewith. He would stall and claim he could not reach his client, avoid answering questions, and set the final walkthrough for the morning of the closing. Then when significant new damage was discovered during the walkthrough, he blamed us, refused to negotiate for repair costs, had someone do a terrible coverup job, insulted us repeatedly, and threatened to sue if we did not go through with the initial offer. We had no say in who the seller picked as a realtor, but please do not give this slimeball any of your business! (I highly recommend Stephen Gleason and William Leepy from NNY Realty instead)

Actually a horrible business that will rent you houses that are falling apart and then when you…read morenotify them about it they disappear and claim they have no responsibility. So now you just have to live with a huge hole in your ceiling and tons more in the roof. Don't do it! :)

Shame, shame, shame. This owner rented a unit to a very young couple with a baby while the husband…read morewas serving our country. Upon move in it was filthy, filthy, disgusting. Dead bugs everywhere, dog shit on the floor and smelled like cat piss. The blinds looked like someone spit syrup all over them. The bathroom leaked. I could go on. The poor mother had rented from another state so being young she felt she didn't have much choice but to take it. Upon move out they had the nerve to charge $513 to clean the carpet upstairs. Yeah, the carpet they left dog shit on that smelled like cat piss. The square footage shouldn't have cost more than $165 at most. Truthfully they should have put new carpet down but hey what do you expect from a slumlord. Do not rent from this terrible person.

I am completely flabbergasted by the negative reviews left for this company as this is my second…read moretime dealing with them and honestly, I never want to deal with any other company but them. I first rented from them in 2015 and lived in that house until 2017 when the owners decided they wanted to sell. They were a military couple who now lived out of state and had no desire to come back. I loved this company so much, I took another rental that was being managed by them. Cliff and Nikole are not only accommodating, they do anything they can to take care of any need you may have. From the smallest things like paperwork to big things like emergency repairs. They are fast and efficient and they care about their clients. I don't have to go into the office much but when I do, it's always a nice experience. They both are so friendly and so welcoming and the atmosphere is amazing. It's the kind of place that you walk out of smiling. I have never had a problem reaching them whether it was early morning or late at night. They go above and beyond for their clients. I strongly recommend this company for all of your rental/property management needs. You will not be disappointed!

Summary: We signed a lease, Ron couldn't honor it and didn't try to help us…read more We signed a lease on 9/16 for a rental house on County Route 46 with Ron. The lease term was set to begin 10/14. Our ideal move in date was 10/1, but this house was exactly what we wanted so we decided to wait in a hotel for the extra time before it was ready. We planned to move in on Friday 10/15. Ron let us know that the current tenant would be moving out on 10/14 so I was a little nervous about the turnaround for cleaning but I saw that he was an active real estate agent in the community so I trusted that he wouldn't give us a lease that he couldn't deliver on. On Tuesday 10/12, 3 days before move in, Ron emailed us and let us know that the current tenant would not move out on time because his new apartment wouldn't be ready. Ron didn't try to call us first or offer anything to alleviate the burden of this change. We offered to allow the current tenant to keep his stuff in the 2 car garage but Ron said no. It really felt like he just sided with the current tenant who was breaking his lease early and also moving out later than the agreed upon date. Our movers were set to come Friday and couldn't reschedule until a much later date so we had to get our security deposit back and find an apartment to move into on 10/15 (with only 2.5 days time to look). I'm not living in a comfortable situation because Ron couldn't follow through on the lease date that he offered. This has been the most difficult and frustrating moving situation I've ever had. Perhaps I dodged a bullet with this management company, but I'm really sad to not be in the house I signed a lease for.

My wife and I moved into our house in Sackets 3 years ago. Ron happened to be our property manager…read moreand helped us day or night. Our move in and out were smooth and Ron was always quick to respond. Even on a deployment, Ron was very helpful. I will reccomend him as a property manager to anyone.

I had Marsha as a property manager for about 1 year and I was paying out of pocket every month to…read morecover the mortgage because she would do such a bad job. She overpaid for every maitnance call, would not do the math right on the monthly statements over charging me for everything including paying , she often made costly mistakes, she spent money with out authorization, it got so bad I HAD to FIRE her because my business went under water down hill. DO NOT HIRE HER. She is now making me take her to court to get money back that she should not have taken in the first place. a massive stress case. She has stollen from me and i will see her in court.

I sold my home with TLC's realtor Patrick Gibbons. If I had…read moreit to do over again I most definitely would have chosen a different realtor and real estate company. For the amount of money he received from the sale, the service was NOT good. On May 2nd Patrick and his mother Marsha Gibbons (half owner of the company) came to my home to discuss the processes of selling the home. I agreed to sign the contract to have Patrick list it on the market, although it was Marsha who actually did all of the talking and took all of the photos of my home. It was listed the following day and due to the housing market, as well as the beauty and location of my home it immediately had three interested parties, all made offers. By May 5th I accepted an offer. I thought yay. Good job. However, what I didn't expect was the lack of communication from them in the future. Getting information on the processes of what is next was a different story. I went long periods of time with hearing absolutely nothing and so I was at a point of 'do I prepare to move, or not'? Finally on May 24th I was told an appraiser was coming the following Thursday. She did come on June 3rd and again I was left waiting in limbo. In the mean time, with no communication or information relayed to me I continued to prepare to move even though I didn't even know if I needed to rush or not. This involved finding an apartment for my deaf, adult son and get him moved in to it, getting my stuff packed and into storage, dealing with the grief of leaving my beloved home. My husband had passed away in October of 2019 and so the entire process was very emotional. This had been our home for 28 years so maybe some support or information from my realtor would have been a good thing. Finally in mid June I called Patrick again to see what was going on since I had heard nothing from him. He told me that the buyer had been approved for the loan and that the closing date would be on July 6th. It was difficult, there was a lot of emotional and mental grief, as well as the fact that I busted my ass doing so, but I was ready. By July 5th my son was in his own apartment. All of my possessions were in a storage unit, as I planned on traveling for a while. I had changed my address, canceled my internet, canceled my homeowners insurance; effective July 6th. From mid-June to July 5th I had heard nothing from Patrick. On July 5th I texted him to see what was happening on the 6th. I had no idea what I was supposed to do. He responded with "I tried calling Farleys office (the lawyer they recommended, since I didn't know any) on Friday to get an update they should be reaching out to you" I thanked him and asked that he keep me updated if he heard anything. The following day he texted me that the lawyer should be calling me to set up a time to get documents signed. Good to hear. Except it wasn't after all. On July 7th the lawyer called me and then I went to the lawyers office and what I was signing apparently wasn't closing after all. I thought okay sign papers, receive my payment for my home and be on my way. NOPE. The lawyer asked me who told me that the closing was on the 5th. I stated that Patrick did. That wasn't true. I texted Patrick. I was quite irate and I told him I wasn't too impressed with him, TLC nor their recommended lawyer. Shortly afterwards I received a phone call from his mother Marsha Gibbons. She made all kinds of excuses, and told me that once the papers go to the lawyers office that the realtor is out of it. It is between me and the lawyer. REALLY? HOW MUCH MONEY DID YOU MAKE FROM THE SALE OF MY HOME? So again no contacts from anyone. I tried calling the lawyers, he did not return my phone call. Finally I received a text from Patrick on July 19th stating that he had "received word from the buyers agent and we should be getting a call to schedule closing anytime". I received a message from Patrick again on the 21st to say that the buyer wanted a final walk through on Friday the 23rd of July. Since I had the house locked up, I met her and her realtor there and learned from them that she was signing her closing papers at 2:00 on Monday, July 26th. Well Hallelujah! I was living out of my car and staying wherever I was able since July 5th. I was ready for this to be done with! Her agent (also a TLC agent) told me that the process was that she would sign and then the money would be wired to my lawyer for pick-up. Well that didn't happen. I called the lawyers office at 11:00 am and he was out to lunch. I left a message for him to call me. He didn't. I called back around 3:30 in the afternoon and he told me that I wouldn't be getting my payment that day. Their office doesn't do wire transfers. I was told that they sent an envelope for her lawyer to send to them. Not even next day delivery. He didn't know when I would receive my money. All said and done, I did receive payment 4 DAYS after the house legally belonged to her. I WOULDN'T RECOMMEND USING THEM.

Absolutely the worst property management company in the area. If you are military and need to have…read moresomeone manage your property, do not use All American. I had them for a couple of years and they consistently failed to live up to their expectations. They don't manage your property but rather just take your money. I had a conflict with a them regarding a company they hired to do work on my home and they immediately terminated their contract with me. Shameful they treat veterans this way.

This family owned business manages our rental property and they do a fantastic job. Thorough,…read moreresponsive, and professional. We are very thankful we came across their website and decided to hire them. We had blown through two other PMs from other companies but were never happy until we found these people. A good PM is hard to come by!!Take it from us and save yourself the trouble.

I hired Erik to replace the roof on my house. I purchased the supplies and he never showed up to…read morestart the job. he gives excuse after excuse.. so unreliable

From the owner: Zen Building Management LLC's uniqueness in the construction industry lies in its diverse portfolio…read moreand integrated approach to property and construction management. Offering both property and construction management under one roof, ensuring streamlined processes and consistent quality control. Being based in Syracuse, NY, Zen Building Management LLC likely has strong local connections and a deep understanding of the regional market, allowing for tailored solutions that meet the specific needs of clients in the area. Emphasis on high standards in both construction and property management, ensuring client satisfaction and long-term success.

Oh really I posted this and within 24hrs everybody was told never mind. Phone numbers don't work…read morecan't leave messages and like I said this happens 1-2 days before every Holiday. Documented calls emails and letters sent by residents and family members. Keep being told when fill in manager going to be there NOT. Your organization can't keep managers or maintaining men. I'm sure there will be another investigation coming your way by Fed agency that over sees Rural Developments. And I can assure you I do know the facts and the law and what falls under elder abuses and you lecturing me is so hilarious and hypocritical.

Low class housing and mgmt, all drugs, kids are out of control, no good leadership, office help…read morequits every month.​