I got four batteries for my boat brand new didn't even last a year! Nothing but junk stay away!

Straight forward customer service which is all I ask for. I asked that they test the battery for my review before installation and they happily obliged. So why didn't I go to Costco and spend a few dollars less for a battery? I did! When I took the battery home and tested it before installation it was at 60% capacity! I put it on a charger over night with no improvement. This is indicative of a battery damaged during shipping or on the shelf too long. I took it back for a return and asked why they don't test the batteries before selling it. Their response was this is Costco! read more

Like others have commented - this store does not honor Interstate's warrantee. "Their policy" is you must have proof of purchase, however the Interstate Battery website clearly indicates all is needed is the mfg date code on the battery. Mine was clearly marked. Extremely poor customer service. They have made sure I will never again be a customer of Interstate Batteries. read more

Got a call from the regional manager and he straightened out the warranty issue by apologizing and explaining that due to the number of scammers, they tried to address the problem by requesting a receipt and that they made a mistake by demanding a receipt. They exchanged my battery and reset the warranty as their warranty specified. read more

Interstate All Battery Center - Auto Parts & Supplies Near Me - North Augusta, South Carolina

Update: After posting a five star review for what I thought was excellent customer service I decided to read the other reviews. A gentleman below wrote about how they required him to have a receipt and he looked at the actual policy from Interstate Battery and it doesn't state that. That is what happened to me. I even bought a refurbished battery and "felt" taken care of until I read the warranty myself. I went back today and they tried to continue the sham until I asked if I was going to have to talk to corporate. Immediately they decided to give me a new battery under warranty. Hold onto your receipts in general but make yourself familiar with the policies and don't trust. They were trying to get away with selling me another battery and returning mine back under warranty to increase their margins. Good battery, shady actions by this location. First Review: Ted and his crew took care of me. They provided excellent customer service and made sure I knew all my options. Even had fun bantering back and forth. Haha. read more

When different parts of your car break down in the same week you might look like me. Frantic, or frustrated. My car battery died just two days after I had to get a new key and I needed to get it fixed and fast. You see, I've grown accustomed to driving my self all over the place. Also, because I am a woman and someone that doesn't know much about vehicles and their maintenance, I needed to find someplace that would not take advantage of my not knowing or understanding how things under the hood work. Someplace that I could be at their mercy to fix things well and trust that they would not misuse their knowledge. I'd like to think that with regards to a place, to get a battery, I found it. My boss told me about Interstate and of the high regard that he and his family have for their products and shortly after he called over to find out if they had a battery that would fit my car, he let me off early to get my car fixed. They had the battery that I needed and were able to put it in for a $10- service charge--which, if you read above about my ability with cars, $10- was nothing! All in all, I got a new battery with a five year warranty and the installment for a total of $124-, I think I made out well. Someone did try to sell me something that I did not need, a spray for my battery terminals and two little pads (sold together for $5-) to help reduce the corrosion. But there was a sweet gentleman named, Carlos (ask for him--he also put my battery in), who called that person out and reminded him that they also sold the pads for $2- and that they had the spray (that I would use once) in their kits and that he could just use it while putting my battery in. Thank you, Carlos, for saving me some money and for being a super genuine person. I would definitely recommend others to go there! read more

It was great to find a place to purchase a good battery and deal with nice people. Yep, it was great until I needed them. I was in hospital for approximately 6 months and during that time my car sat idle therefore the battery died. I called Interstate from the facility asked if they could retrieve the battery and charge it for when I was discharged. Even though I told her where I was she insisted that I should get out of my hospital bed retrieve the battery and bring it to them. So much for customer service; so much for helping each other through difficult times; so much for doing business with them ever again if I don't have to. By the way the battery was less than a year old. I should have read the reviews instead of going by word-of-mouth. read more

Their customer service is hands down the best in the CSRA! Staff goes above and beyond to be helpful and fair.