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Intersect Event Studios

5.0 (1 review)
Closed • 7:00 am - 5:00 pm

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Services - Intersect Event Studios

On-site management services

Venue rental

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2 years ago

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Hilton Concord - Meeting Room

Hilton Concord

(470 reviews)

$$

It's unfortunate that there have been a couple of bad reviews to make this rating so low because I…read morehad a great experience. I grew up in Walnut Creek and we hold the California speech and debate state tournament for college at this so very familiar with it. This time I wanted to get a room because I didn't wanna drive back-and-forth where I live now to judge both days and honestly, it was a great experience. First of all how they accommodate all of these college students who do the competition in the rooms is quite challenging and things went so well. Secondly, when I decided I wanted a room at the last minute they were so accommodating. Camille at the front desk was not only quick and efficient but a great conversation list and so much fun. She made sure that I got a room, did her best to get it cleaned and ready early for me, it was super quick at follow up and follow through. The pool is nice, accommodations are great, and the staff really made it work! Thanks, Camille such a great experience.

So many things went wrong during our stay. I booked through a third-party website (Vio), but upon…read morearrival, the hotel informed me that Vio had only sent over a reservation for one king bed. When I contacted Vio, they never confirmed that information had been communicated correctly to the hotel. Unfortunately, the hotel staff made no effort to resolve the issue and offered no apology for the inconvenience. To make matters worse, the front desk host simply handed us our room keys with no directions or explanation about the property. He also failed to provide the breakfast vouchers that were supposedly included with our reservation, forcing me to return to the front desk to ask for them myself. The following morning at checkout, I asked about breakfast and was told it had already closed at 11 a.m. No one had informed us where breakfast was served or what the operating hours were. We rushed to the restaurant, where Lia kindly greeted us. She asked for our breakfast vouchers, only to discover we were supposed to have one voucher per person or have the number of guests documented on the voucher. Thankfully, after verifying the situation, Lia still allowed us to take breakfast to go. She was the only staff member throughout our stay who was genuinely kind and helpful. Overall, the staff -- including the manager -- came across as rude and dismissive. We were also placed in an ADA room that I never requested. Not only were we shorted a bed, but the room itself felt old and poorly maintained. The bed was uncomfortable, and the pillows were completely flat. Because it was an ADA room, the shower had no ledge to contain the water, causing the entire bathroom floor to flood every time we showered. When I brought this concern to the manager's attention, I was told this was "normal" and that there should have been a drain in the middle of the bathroom floor -- there wasn't. The only drain was inside the shower area itself. Additionally, another family member in our group booked directly through the hotel by phone and was promised both a rollaway bed and breakfast. Upon arrival, they were told neither was included because it was not listed on the confirmation. As a result, our kids had to sleep on the floor. Overall, this was an extremely disappointing experience from start to finish. I will never stay here again and would not recommend this hotel to others.

Intersect Event Studios - venues - Updated June 2026

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