Wow, I see how low rated this flyby night company is by now looking at the reviews on yelp. Don't…read moreeven answer the door. If you can tell these are people are Vivint, then don't even open the door. They are unprofessional and amateur, there's no way I will ever sign up for Vivint!

I had the services for about five years. There was a need for a lot of maintenance as the equipment…read moreoften failed to work. Eventually, my outside camera stopped working. My wife called them to ask for a replacement and was told we would have to upgrade the entire system. I didn't have such issues with ADT so I decided to cancel the services with Vivint and get a system with ADT. I called Vivint several times to cancel my services. Each time I was interrogated regarding the reason I wanted to cancel and was subjected to attempts to get me to upgrade my system. When that didn't work, I was put on hold several times. When that didn't work, they simply hung up the phone. This went on for months and I didn't use their system. Instead of them canceling my services as I requested, they continued to bill me. I found this out when a collection agency sent me a letter. This was so unprofessional of Vivint. A person has the Right to cancel their services. I tend to believe that I am not the only one who has had this issue with them. Something is strange about this company. One customer service rep became panicky when I pressed him 10 straight times to cancel my service and proclaimed that he "didn't want to lose his job." That was not my problem. All I wanted was my service cancelled as requested. I will never use Vivint again and do not recommend them for your security needs. They do that adequately, but their equipment needs a lot of maintenance and getting a cancellation is frustrating, time consuming, and may require legal action.

This company sent a door to door salesman to my doorstep despite the fact our HOA doesn't allow…read moresoliciting it is well posted. He was very rude and wouldn't answer my questions when I opened the door and asked "what are you here for today? Do you have an appt?" He only kept asking to speak to homeowner. This arrogant attitude really irritated me. Had he just said "hi! I am selling vivant security systems" right off the bat it would have helped a lot and I would have politely said no thanks. But to be questioned by you when YOU are on MY DOORSTEP is ridiculous. So I have no choice but to believe this company is gross and has zero ability to understand clients.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

Horrible. Tried to cancel my ADT service because we have…read moremoved and sold the property and they want to charge us over 800.00 to cancel. Stay far away because they do not communicate the terms of the contract and will not let you cancel unless you resign at your new location.

Worst customer service if ever dealt with. After being in the phone with them for over two hours to…read morecancel, finally get it cancelled to then revive a bill for another month of service. Called today and they never cancelled my service and have zero record of me trying to cancel. Absolute joke of a company. Avoid them like the plague at all costs.

Nice people that really seemed eager to help with the project I had. They were very informative and…read moreon-time with coming when they said they would. Did a great job!!

Just moved into an older home that needed to be brought up to code. Already had a home inspection,…read moreand the guy that came out even looked at it. Then charged me $350 for an inspection. The quote was double what another company gave me... and the other company did a great job.