We made an online reservation ahead of time and checked into the electronic kiosk in person before…read moretalking to a team member. Sandy spoke English and explained everything without being pushy. We used the car rental insurance that comes with our credit card. To pick up the car, you have to walk across to the garage, go up an elector, pick up the key by scanning the receipt QR code at the lockers, and then find the car. It would probably be a little confusing for some but easy enough for most. The car was super clean and worked perfectly for our trip! FYI, to pass into other countries, one must buy a vignette sticker at any gas station. Returning it was a breeze as well. Overall, a great experience-- would definitely boom with Sixt again in the future!

It's billed as the candy store of cars. We reserved and checked in for our car. They baited and…read moreswitched the vehicle we reserved which was a bummer. The liason that was chatting up the waiting customers was asking about our plans and we shared we wanted to see the Christmas markets. She said our plans were boring and lame. She played with her hair and gave an unprofessional vibe. The vehicle was a Volvo instead of a BMW which was a downgrade and not at all the experience we paid for. Even with a reservation, we waited 35 minutes in line. It was very disappointing.

HORRIBLE! We had some scratches on our car while parked at a local mall in Munich. Drove to the…read moreclosest Enterprise location in town and reported it. We asked if we needed to file a police report. The manager told us no since it happened on private property. Made us pay our $850 deductible and assured us we'd get the money back from our credit card insurance. Dropped the car off 5 days later at the MUC airport, their folks reported no damage on the car (that's how light the scratches were). 6 weeks later they send us a bill for another $1,600, stating that the total repair was quoted by the local TUV office and we had to pay since we filed no police report.... That went back and forth for almost a year with me insisting on what their manager had told me at their office when they collected the co-pay. They even stated they talked to the manager in question and she said she would never say that! Unfortunately, my credit card company would not reimburse us unless we good a clean bill from Enterprise. I figured loosing $850 was cheaper than paying another $1,600. Needless to say, we will never use Enterprise again.

Let me start by saying this - Enterprise at München airport REALLY gets the concept of customer…read moreservice. When a last-minute change in travel plans in London sent me to München instead of home to New York, I called the National (Enterprise's sister company) US customer service line in an attempt to find a rental car on the first day of Oktoberfest. Yeah...I was told that nothing was available for the entire week, and good luck getting around. So - in a bind, I stopped by the Hertz counter and rented a car from them. After going back to the Hertz desk to complain about the numerous damages and dings on the car they'd given me, I saw that the Enterprise desk was actually still staffed, even though they should have closed half an hour earlier. So - first things first - the Enterprise desk isn't easy to find. After you pass the very large car rental counters for Europcar, Hertz, and Sixt, Enterprise are past them and nearly at the exit door. Easy to miss, but hopefully not for long (more on that in a minute). I walk up and say hello to the man behind the desk, a Mr. Schultz. I explain my situation, that I'm here on very short notice, yes I know that it's the start of Oktoberfest, and National told me this location was out of cars, but did he have anything because the Hertz rental was a dog. He smiles, asks for my license or elite number, and quickly finds me in the system. After verifying my identity, he offers me a car on the spot, which I have to defer until the next day given that I'd already checked out my vehicle from Hertz for the day. Herr Schultz confirms me for the next day, and promises me "a very nice vehicle." I come back the next evening, drop off the Hertz rental, and Herr Schultz walks me over to the brand-new Jaguar XF that would be mine for the week. Oh my...now this is love! We get to talking, and he tells me that Enterprise is going to be transforming their presence in MUC airport, and that as an elite National customer, I can expect luxury vehicles and a seamless billing and service level in a new and improved location over the coming months. After a dismal rental experience from Enterprise in Rome, and a forgettable one from Hertz in München, I am now looking forward to seeing what's coming next from Enterprise in Germany. Oh - and the Jag? Lots of fun on the Autobahn. ;)

Rented a vehicle from this location during holiday in Germany. I was satisfied with the online…read morereservation process and the sign in for queue was pretty seemless. Of the 8 employees I counted at the station only 3 were seeing customers. The waiting list was over the 15 people long and it took 40 mins just to see an attendant. I hope this station manager can work to resolve this issue otherwise I'll rent from a different company.

Frightening experience at Europcar Munich Airport branch…read more Despite pre-paid booking there was no car available. Staff was rude and threatened us with physical violence. Truly terrifying experience. Never again!

Furchtbare Erfahrung..ein Armutszeugnis für Hertz! Dort arbeitet eine Junge Dame, die keineswegs…read morekritikfähig ist. Ich hatte die Dame gefragt warum man das Büro nicht telefonisch kontaktieren konnte. Sie sagte das sei nicht ihre Aufgabe ans Telefon zu gehen und das ich keine Ahnung habe. Kundenservice ist ein Fremdwort für sie und meiner Meinung nach hat sie nichts im Kundenservice verloren. Auf meine Aussage, dass sie doch wert auf Kundenservice legen solle, hat sie die Polizei gerufen?! Angeblich habe Sie das Recht meiner Begleitung den Schlüssel abzunehmen, welches die Polizei verneint hat. Sie hat sich hineingesteigert und im Prinzip sich bloß gestellt. Ich bin Sprachlos..

This is absolutely horrible. One person on duty when all the flights from the US come in -…read moreespecially during Oktoberfest. It's a total nightmare. One person literally took 45 minutes and the whole line was was waiting. NO Gold service. Use some place else. There were 5 people working at Avis counter next door. We know for next time - don't make the same mistake!!

NO CAR EVEN IF YOU PREPAY…read more We prepaid our rental car in advance. Our flight was delayed 2.5 hours so Buchbinder canceled our rental. We had no rental car when we arrived at the counter. This is during the weekend before Christmas, so there weren't many rental cars available. We had to pay 2.5x the price than what we originally agreed to pay for an upgrade. This is just robbery. DON'T RENT FROM BUCHBINDER SINCE THEY WON'T HONOR YOUR BOOKING.

We gassed up about 10 miles from the airport in Munich. They sent us a bill of $ 71.00 for topping…read moreoff the gasoline. Watch out for that. Rip-off company

AVOID at all costs. Pay attention to the reviews. They are absolute crooks. I had photos and…read morevideo of ALL the damage on the car before I drove it. They claimed I damaged the car after returning it. I had proof showing the marks where already there and emailed and called and they continue to be unresponsive, unreachable or hang up on me! I also took photos and video at drop off as there is no one in the garage and I had a feeling they would damage the car after I walked away and claim it was me. Guess I was right. Don't get scammed.

Fraudulent-They charged me for damage we did not do! I showed prior pics of the damage and they…read morecontinued to argue and just charge my card. Stay away from this location!

Never rent from Terstappen (if booked on US website it's through Thrifty/Dollar)…read more They require at least USD$75k insurance with a letter from your gold visa/mastercard giving evidence you have this - but you won't find this out until you get to the desk with the laminated letter. The letter of evidence I brought from my gold card states only USD$50k insurance. They also tried to make a claim of a "mark" on the bumper. The rubber side from the suitcase rubbed on the bumper, so I explained to the guy it will rub off, and then took pictures until he backed off. I was lucky but if you don't take a pic of every part in front of them they will try to file a claim once you are back home. Read the hundreds of complaints on TripAdvisor. http://www.tripadvisor.com/ShowTopic-g187275-i116-k4261015-o30-Terstappen_Car_Rental-Germany.html

Beware Terstappen car rental. They carry Dollar car rental's contract for Germany. Confirm I am…read moretelling the truth; see Dollar and Thrifty rentals in Frankfurt or Munich in tripadvisor and others.. Exactly the same problem to avoid big overcharges: 1. If you are American you Must have a Gold Mastercard. Canadians must have Gold Visa. 2. You must have physical, signed letter from MasterCard (or Visa for Canadians only, Not Americans) that they will cover car insurance OR 3. You will Have to buy their insurance. No argument (and don't try to get another car without a reservation from another company. You'll be walking). 4. You Must put a fat deductible on your credit even If you buy their insurance. 5. From October through March, if temperature is ever less than 44.6 degrees Fahrenheit you must pay 13 Euros ($15-16) additional per day for Winter Tires. Thrifty is the same. BEWARE.

Great service and staff, professional, efficient and quick, definitely meets, if not exceed the…read moreEnterprise standards. The class of vehicle I reserved was not available so I was quickly offered options, even offered an upgrade. The return was even more efficient and quick. Note, in Europe, manual (standard) vehicles are the norm and not too many automatic vehicles are available. If able to drive a manual transmission, driving is enjoyable and relaxing as driving rules are adherently followed. The only issue is the cost of fuel, regular gasoline (petro) is ~$2/liter equating to close to $8/gallon, ouch. However, its worth the experience and Enterprise makes it happen. The Munich Airport is modern, making everthing relatively simple - signs are plentiful, and the cars are located on-site in the garage. As you exit/return the vehicle, it is scanned not needing to have anyone check you in or out. Like the driving, a relatively easy and pleasant experience.