We haven't had internet now for 2 weeks. Twice, they have not shown up on the date scheduled but required us to be available from 8-5. Now they say they will arrive tomorrow which will be our 3rd attempt. This equates to more than just loss of internet but 3 missed 10 hour shifts of work for me. Trying to actually talk to a person requires an act of God as the only option for communication is to do a "chat ". My problem is my internet so I CAN'T CHAT! When I finally got ahold of a human -after a 25 minute hold and a drive into town for a connection,he was very kind and made a next day appointment but that didn't happen as they had no linesman available. If we had another option where we live, we would have changed services long ago. It has to be the worst customer service I have had from a business in years read more

The very first thing you should know is their service in the Longview area is equal to dial up. In order to use on Demand for cable, you have to wait almost 24 hours to transfer an hour show. The second thing is that they charge the same as their competition (3.2 megabytes per second vs 100+ megabytes per second). The competition also has a tier system for how much you pay. CenturyLink charges you the same as folks getting 40 Mbps. The third thing is they charge $200 to cancel unless you suffer their service for two years. I got stuck with them by ordering DirecTV while living out of state and this was the bundle they offered. I just spent most of my tax return to sever ties with them. I just HATE to pay for garbage or pay $200 and getting nothing for it. read more

Absolutely horrible customer service. I was on the phone for almost 3 hours to transfer my services to a new address, and they still have not fixed the problem almost 3 weeks later. I was transferred to 4 different lines, ranging from Florida, to the Philippines, to India, and then to god knows where. Each new call was starting from scratch. The actual service sucks. They shoehorn a one year term commitment without even telling you. Nothing good comes from this company!!!! Avoid at all costs!!!! read more

My boyfriend and I just moved out to Longview and were looking to get quotes for Internet. I called Centurylink, and the guy took me through a bunch of different loops in order to finally get down to a reasonable price. It went from 140, to 120, to 119, and finally, to 64. I just wanted a quote, and to reserve a date if we decided to go with them, but by God it doesn't stop there! I had to hand over all of my info, create and account, and be transferred from one person to the next for an hour and a half... by that point, I had made up my mind that I was most definitely not going to go with them. So I called back to cancel, and get my 50 dollar deposit back, and although it said the cancelation went through, the money didn't. Called back again, got my refund (each call taking 30 minutes). So what was the cherry on top? Well at 11 yesterday, I get a text on my phone confirming that someone will be at our house to install the WiFi... so I am like "uh, no dude, I called and cancelled." So I call and double check, tell them to make sure it is canceled. After I hang up, I feel like I am a free woman. Well 1:00 roles around and a man knocks on my door from where? Take a gander! Take a guess! CENTURYLINK! So i am like... what in the absolute hell, I called and cancelled TWICE, what is this man doing on my doorstep??? So I apologized to him profusely, explained that I had canceled, and he was very understanding. I wish I could bump up the review from one to two stars for how kind this guy seemed.. but because the process was so infuriating and messy, I am gonna have to leave it at a one. Go with Xfinity. I would bet cash money that their internet is faster and that the process to get a legitimate quote is ezpz. read more