Wow, First of all "High Speed Internet" isn't your forte I see. Also Do you all make a Router that…read moredoesn't need to be updated as much as a iPhone updates? Mine crashes everyday. With how much we pay this should run 10x better. No wonder everyone is switching to century link. I was just now able to even write to you since my router rebooted.

Absolutely the worst internet service I have ever had. The modem/router drops out a dozen times a…read moreday. I'm afraid to fill out any online forms because there is a good chance I'll lose my connection in the middle of it. I replaced the modem with one of my own, and I still lose my connection, which tells me it's on their end. I suspect the cable infrastructure is substandard, and/or their servers are garbage. Desperately seeking a new provider now. I need the internet to do my job. Why do I keep finding myself at the library, using their internet connection, when I am paying a premium for high speed internet in my home? I would not recommend Comcast, or Xfinity to anyone, ever.

Signed up yesterday with Cascade Networks because of the slow internet here on Puget Island. They…read morecame out and installed a line-of-site mini-dish and told us we might not get the promised 20Mbps, but only 13Mbps. We were replacing slow century link internet which was 10Mbps. So we spent over $300 buying a really good router and today we have internet that is far slower than what we had previously. The speed test shows our download speed is 3.24 Mbps and our upload speed is 11.23Mbps. The stability is -112%, which I assume is awful. Yes, we plan to ask for a refund. We know what they are going to say; we didn't actually promise you 20Mbps, we promised "up to" 20Mbps. We are paying $55 per month for the worst available internet service. Tomorrow, I'm calling Skomakawa Internet Service and signing up with them to get 20Mbps for $50, or 40Mbps for $75.

I am in desperate need of reliable high speed Internet Service. I am in a rural area with dismal to…read morenon-existant hardwired infrastructure. Satellite has proven woefully inadequate and extremely expensive. Wireless is my only solution. Cascade Networks is the only wireless provider in the area. Test have shown I can receive an excellent signal at my location from their sites only a few miles away. When I contacted them to arrange service, they told me they will not service the road I live on. I asked for a survey and to present my proposal for connection. They said no and hung up. It seems they are not interested in new customers unless you fit a very narrow profile. Other parts of the state served by other providers use my proposed configuration all the time with excellent results. Apparently, Cascade Networks is not interested in providing actual service, but simply doing the minimum they can to stay in business. The only reason they have any customers is because they are the only game in town. If you have anything even slightly out of the ordinary, don't waste your time with Cascade Networks.

We haven't had internet now for 2 weeks. Twice, they have not shown up on the date scheduled but…read morerequired us to be available from 8-5. Now they say they will arrive tomorrow which will be our 3rd attempt. This equates to more than just loss of internet but 3 missed 10 hour shifts of work for me. Trying to actually talk to a person requires an act of God as the only option for communication is to do a "chat ". My problem is my internet so I CAN'T CHAT! When I finally got ahold of a human -after a 25 minute hold and a drive into town for a connection,he was very kind and made a next day appointment but that didn't happen as they had no linesman available. If we had another option where we live, we would have changed services long ago. It has to be the worst customer service I have had from a business in years

The very first thing you should know is their service in the Longview area is equal to dial up. In…read moreorder to use on Demand for cable, you have to wait almost 24 hours to transfer an hour show. The second thing is that they charge the same as their competition (3.2 megabytes per second vs 100+ megabytes per second). The competition also has a tier system for how much you pay. CenturyLink charges you the same as folks getting 40 Mbps. The third thing is they charge $200 to cancel unless you suffer their service for two years. I got stuck with them by ordering DirecTV while living out of state and this was the bundle they offered. I just spent most of my tax return to sever ties with them. I just HATE to pay for garbage or pay $200 and getting nothing for it.

This store runs on 100% commission. If you come in for something simple, like a phone upgrade,…read moremanagement pressures you to add another line--or they refuse service altogether. The staff themselves weren't the issue; it's the store's policy. Calling this place T-Mobile while operating like that is misleading. It feels like a scam. Do better for customers and employees.

I went in to get my feee T-mobile Tuesday insulated reusable bag. Well I walked out with not only…read morethe bag, but with extras! LORIS mentioned I was able to get the T-mobile Wi-Fi box for only $40 a month and first month free! That's cheaper than my current Wi-Fi bill, that keeps going up $10 a month. PLUS, I receive a $50 virtual prepaid Mastercard, within a few weeks, for keeping my service for the first 30 days!!