Wow, First of all "High Speed Internet" isn't your forte I see. Also Do you all make a Router that…read moredoesn't need to be updated as much as a iPhone updates? Mine crashes everyday. With how much we pay this should run 10x better. No wonder everyone is switching to century link. I was just now able to even write to you since my router rebooted.

Absolutely the worst internet service I have ever had. The modem/router drops out a dozen times a…read moreday. I'm afraid to fill out any online forms because there is a good chance I'll lose my connection in the middle of it. I replaced the modem with one of my own, and I still lose my connection, which tells me it's on their end. I suspect the cable infrastructure is substandard, and/or their servers are garbage. Desperately seeking a new provider now. I need the internet to do my job. Why do I keep finding myself at the library, using their internet connection, when I am paying a premium for high speed internet in my home? I would not recommend Comcast, or Xfinity to anyone, ever.

We haven't had internet now for 2 weeks. Twice, they have not shown up on the date scheduled but…read morerequired us to be available from 8-5. Now they say they will arrive tomorrow which will be our 3rd attempt. This equates to more than just loss of internet but 3 missed 10 hour shifts of work for me. Trying to actually talk to a person requires an act of God as the only option for communication is to do a "chat ". My problem is my internet so I CAN'T CHAT! When I finally got ahold of a human -after a 25 minute hold and a drive into town for a connection,he was very kind and made a next day appointment but that didn't happen as they had no linesman available. If we had another option where we live, we would have changed services long ago. It has to be the worst customer service I have had from a business in years

The very first thing you should know is their service in the Longview area is equal to dial up. In…read moreorder to use on Demand for cable, you have to wait almost 24 hours to transfer an hour show. The second thing is that they charge the same as their competition (3.2 megabytes per second vs 100+ megabytes per second). The competition also has a tier system for how much you pay. CenturyLink charges you the same as folks getting 40 Mbps. The third thing is they charge $200 to cancel unless you suffer their service for two years. I got stuck with them by ordering DirecTV while living out of state and this was the bundle they offered. I just spent most of my tax return to sever ties with them. I just HATE to pay for garbage or pay $200 and getting nothing for it.

Excellent customer service! Thank you Christian. All of the employees at this location are polite,…read morefriendly, respectful and knowledgeable. We truly appreciate the employees at this Longview location. We were able to have everything on our list taken care of in a timely manner. I suggest visiting the Xfinity store as opposed to dealing with their online chat, email or phone-in options; which tend to be utterly frustrating and counterproductive. Great job Xfinity!

Techs have more customer service experience than the actual customer service reps Either way…read moreDom, the tech, was a super knowledgeable guy, thank you Dom.