If I could give Zero stars I would. My friends car battery went dead while in the lot. They refused to help her. She called me and went to rescue her. I didn't know which parking lot she was in so the first and second places I went let me in to see if she was there with out charging me and not even asking any questions... just "Sure, go ahead and see." then I get here and he says he rudely says he won't let me un unless I pay. I asked to speak to the manager. He comes over and says the same thing. after I argue with him for a couple of minutes, I ask to speak to the owner. He says when I pay, he will get me the owners info. So I paid and went in. jump started the car and headed back out with in 5 minutes. At the gate I asked for the owners card and the attendant gave me a paper with a name and phone number on it. the manager was not around so I called the number before leaving the lot. The phone rang in the attendants booth... then I flew off the handle and asked to speak to the manager again. he came out of the office when I found that the name was his as well. He refused to give me the info he said he would if I paid him. He claimed he didn't know his boss or the owner and had no way of getting in touch with either one of them. He lied to me.
Then he charged my friend extra when the time went over because her car was broke down. I asked why they didn't help her... "We aren't here to help people we are a parking lot. we're in business to make money"
There is no knowledge of customer service at this business.... they remind me of slumlord that takes advantage of people when they are in trouble.
There are several other lots near by. Avoid this one behind the Jack in the Box.
The Manager's name is Angel, but don't let that fool you... he's the devil out for greed and money.
UPDATE... 5-11-2015
So I kept calling asking to speak to the owner and Angel kept lying to me saying he had no way of getting ahold of the owner... but I kept trying, faxing, leaving messages. then this parking lot, instead of letting my talk to Angels supervisor, calls the police on me for harrassment. I told the police that all I wanted was to speak to the owner. well miraculously, Angel suddenly had the owners information which the officer gave me, proving he was lying the whole time. I called the owner once and had a brief chat with him. Still no apology. Then I get a call from the parking lot's attorney. He is going to do an investigation into the matter. Within a week I receive a letter from the attorney threatening to reveal personal information on the internet about my back taxes, how I fabricated stories, how i need anger managment and was drunk and how I drive a BMW, if I didn't take this post down and retract my complaint with the BBB. All this company would have to do is refund the parking fee, apologize for lying to me and maybe give a credit for next time we park there.... but instead they hire an attorney to spend hours going through the parking lot video and interogating employees, only to threaten a customer who gave them a bad review. That is exactly the kind of company that this is.
and for the record I am in dispute with the state on a tax issue, I drive 8 year old BMW with over 100,000 miles on it that picked up for cheap because it has a salvage title for being in a major accident. I hadnt been drinking, rarely do I get drunk, Ive never been questioned for anger issues in my life aand my stories aren't fabricated, it's all true. True, I was angry that they lied to me repeateded, but that would make anyone angry. Amazing they would rather go here instead of doing the right thing. A refund of parking charges and an apology? Nope, threats from an attorney. Again, park somewhere that cares. If you would like to read the letter he sent me you can request it and I'll gladly send you a copy as proof. read more