I'm having a serious issue with a Social Security Overpayment since 2011. In May 2011, I received a…read moreletter from SSA stating that they overpaid me $37,000 due by the 4th of the next month. I immediately contacted my local Social Security office. The SSA rep at the local office advised that I needed a waiver to proceed with possibly getting the overpayments waived. I completed the form, gave all the required documentation and the representative advised that the waiver will take several weeks to process. On Jan 17, 2012, I received a letter from Maryland SSA claiming that I owed not only $36,700.00 but also a $962.00 overpayment. Again, I contacted AL and local office and they advised that I didn't need to send payment to the AL office because that it was still being reviewed. For the 3rd time, I received a letter stating that they had just received the waiver and advised it was still being reviewed even though I had sent the waiver in 8 month earlier to the SSA local office. I received a call from Tracy Hill claiming to be a rep with SSA. She told me that I needed to set up a payment arrangement or they may take my Tax refund If I have any available. I asked her if she thought the waiver would be approved and she said," The chances are not good that It will be waived". I told her that I wanted to know if the waiver was approved or denied before I made any payment arrangements. She then told me," They will snatch the tax refund". In March 2013, I sent a complaint to the Better Business Bureau claiming negligence on the part of SSA. I spoke with Brian Walker, who was very helpful, from the Salisbury office. He referred me to my local office. I received a call from local office from a Mrs. Hair. I contacted the office and advised that no Mrs. Hair worked there but there was a Mrs. Harrison. When I was able to make contact with Mrs. Harrison on the phone. She told me that Mr. Clark was working on the case and she needed to speak with him but was unable due to him being out of the office. The next time I spoke with her she told me," Mr. Clark has not scanned the waiver in the system and I need to send another waiver". In May 23, 2013, I sent the 2nd waiver to the local office. I again for the 7th time received a billing statement from AL stating that I owned $962.60 due by the next month. The rep at SSA told me that the billing statement was sent in error and to disregard notice. I submitted a letter to the Office Disability Adjunction and review in VA complaining on how the SSA has been handling the case. I received a response from this office and they forwarded to the correct office for review. On June 5th, 2013, I received a letter stating that the SSA wants to meet for a personal conference at local office. I scheduled a time to meet with Mrs. Parker. The purpose of the visit was to meet with Parker to validate debt for $37,000. I brought my document and Mrs. Parker has information. She gave me documentation that didn't validate the debt. She gave me my earning and the months that I was not supposed to receive the SSA benefits. I added up the total of the overpayments and It was incorrect by almost $10,000.00. The personal conference wasn't personal at all. We met at the window and the meeting was very impersonal. I asked for copies of the documents and she said the copier broke. She even filled in several months of payments that were overpaid on a non receipt document that she filled out right in front of me. It's August 8, 2013, it has been over 45 days and no calls or letter from any SSA office. I checked my fico credit report and found a collection listing from SSA/office for $37,000.00 with no response from SSA whether the waiver was approved or denied. On August 13, 2013, I filed a dispute on Equifax.com the location where I found the trade line for $37,663.00. After investigating the dispute Equifax found that the debt was valid and the confirmation was giving from SSA Office of Financial Policy at 1155-10 Jamaica Avenue, SSA Office, 11th Floor, Jamaica, NY 11432. I immediately did research on this office and found no results on the internet. received a call from Tom Ferraro in regards to the trade line on my Equifax credit report. He was calling me from the Jamaica office in NY. He stated that he would remove the trade line within 30 days however the listing may appear on the credit reports later on. I advised that the amount on the statement was incorrect and I would file a suit if it appears on the credit report. received a call from Tom Ferraro in regards to the trade line on my Equifax credit report. He was calling me from the Jamaica office in NY. He stated that he would remove the trade line within 30 days however the listing may appear on the credit reports later on. I advised that the amount on the statement was incorrect and I would file a suit if it appears on the credit report.

For 8 years now, SSA has told me that I had an overpayment from 2008-2011. I had asked them time…read moreand time again to show me a record of these overpayments, and they have never done so. Recently I have asked my Congressman Mike Doyle's office to get involved and that was some 7 months ago. SSA is filled with workers that do not understand what they are doing. I have received so many mixed messages that I honestly believe, "one had doesn't know what the other is doing." One time I called the 800# (1-800-772-1213) last year in 2018, and they told me that do not understand why they are saying that I owe $75,000. I told them they had never shown me a record of this and that when I call my local office, they get upset with me and hang up, stating I am being abusive. This was the rep that advised me I should contact my Congressman, which I did, still to no avail. I just contacted my Senator last night. Hopefully this will be resolved soon because they are now garnishing my wages (and I do not make much money) and also my tax refunds.

They did a great job helping me work thru my process, great advice great attitude for helping!!read more

I wish I could rate this a 0 star. Had my appointment scheduled for over 2 months. The day before…read moremy appointment, I get a notification that my appointment is canceled and rescheduled. Never was told why, never got a call. And the best part, it's rescheduled for another 2 months away from my original appointment. Tried to call multiple times but it's so annoying and difficult to get in contact with anyone. Not impressed at all.

Every gov office should be run like this office! They are nice, caring, helpful and efficient. Any…read morewait time by phone or in the office is reasonable but frequently there is no wait time. The people in this office should commended and they need to serve as a model for all gov operations!

Out of all my years of going to a Social Security Administration I must say I was quite impressed…read more It was very clean and empty. The staff was very friendly and nice. I was in and out of there with in five mins! They handle your business very fast. Most time you go to these places they have you down there all day waiting and it's hard esp if you have to take your 3 little kids with you. Hey keep up the good work and get me out fast

Speaking with SS advisors in Bessemer has always been 100,% direct information and guidance in…read morehelping me in all categories pertaining to myself. Always an educated RESPONsive conversation with my twisted humarous inserts gets a lil giggle from them to . Let's me know there not rebotick just doing a thoural job and therefore makes it easy to talk with them. Thank you

The employees I have encountered by phone at this location are not efficient and fail to provide…read morethe services that I have contributed to for nearly fifty of my 63 years of life. I have cancer. My bank account is overdrawn and I have no tangible assets. I was assured by the many individuals working at the Bessemer Social Security Office that my Retirement funds would begin appearing in my Regions Bank on Monday 01/12/2026. The anxiety created by this is catalyzing my decline in health and most like many other elderly individuals.

Took a rider to get their Drivers Test then came back and picked them up an hour later with their…read morelicense. They were so happy!

I had to return the following day with an additional proof of residence so that I could get the…read morestar on my license. Examiner Woods had told me some helpful information which was that if you bring back the additional document within 24 hours of the initial application for a new license, then you will not be charged anything additional. If it's over 24 hours then it'll cost you. To be honest, I don't know if that is only from the license plate agency or any proof of documentation because I informed her that's where I was headed next. I returned early the following day as suggested by examiner Woods. Google states that it' opens at 8 o'clock, but it does in facr open at 7 AM. There was no wait at all, and I was helped by examiner Stallworth. Again, initially the vibe wasn't great, but then I struck up a conversation with her and she turned out to be very pleasant and friendly. I think that a lot of the public service workers get treated like crap so often that they're expecting people to be rude, unfortunately. Don't treat them like they're there to serve you, treat them like a human being, as they deserve. You'll both have a better experience.

This is hands down one of our favorite libraries!…read more There's a ton of something for EVERYONE! They have teens section, kids section, a theatre I'm talking the works but the family section is why I'd say it's the BEST! The family section features soo baby things to do. For breastfeeding moms, there's a nursery for privacy. For moms with littles, there's an outside play area that's included. There's also classes for littles but register in advance because they do fill up. They also have tons of things to do throughout the month and a cute brochure to take home so you know what's happening when. Highly recommend (even if you're not a local and just stopping by).

I had a great experience with the Hoover Public Library! I placed a book on hold that had to be…read moretransferred from another library in the Birmingham area, and the process was smooth from start to finish. I received timely notifications, and the pickup was quick and easy once it arrived. The staff was friendly and helpful, and everything felt well-organized. It's so convenient being able to access books from other locations without any hassle!

Stayed online for 2hours and never did talk to anyone they closed!! now isn't that a freaking…read morehoot!! called way before closing time, just to lazy to answer phones, must still be working from home

I called 3 months early to make an appointment for my Medicare and got it for two weeks later at…read morethe Trussville, AL office. I showed up a half hour early, only two people in waiting room. The ladies were sitting behind window chatting with each other. When my number was called I went to window and she said I did not have an appointment and I said I did and showed her all of my confirmations of my scheduled appointment and check in confirmation. She was very rude and told me that whomever made my appointment made an error because the government fired all employees and they were new and I would have to come back again after making another appointment. I asked if they could see me anyways because at this time I was only one there and she told me no. I asked to speak to manager and waited for manager, then was told by another lady that they were busy and would not see me. Both ladies were rude and condescending to me and would not help me at all. They were in sweats and t-shirts, looked and acted very unprofessional. I was so disappointed in this office. Is there anyone I can talk to report to about their behavior or lack of customer service?