If you do not mid extremely poor customer service, not having your calls returned, and not being told the truth when you call, then Intermountain Door is the company for you. It stared early this past May, 2016. I called for routine garage door service, replacing two cables, and a general checkup. They were here in about 3 hours. Great I though, what quick service. It turns out they just happened to be in the area. Well that was the end of "great service". . They had to order parts and would be out the next week. This sounded reasonable. Two weeks later I called for an update and they said had a couple big projects that week and had not yet picked up the parts. They would get back to me. about two weeks later I called after having no response and left a message. But again, no reply. Called a week later and they answered the phone: "Oh yeah, we were just going to call you. Should be out by the end of the week." They were a no show that week and week later I called and left a message for an update. Again, no call back. I called about two weeks later, that was 5 weeks ago, and left a message to give me an update. Again, no return call to date. If they ever do call back, I will let them know I had another company do the work. This company competed the work initial in less than a week from initial contact to completion. Just my experience with extremely poor service. read more
