Had an awesome day fishing... guides worked hard to get us on fish! Nice boat, attentive guides and…read morevery accommodating!

Muy decepcionada con el servicio al cliente de Erika. Estuve esperando en línea casi 40 minutos…read moremientras ella me ignoraba por completo para atender a una familia de cuatro personas que llegó a un lado de su escritorio hablando español. No sé si los conocía personalmente o cuál era la situación, pero yo ya estaba formada y me pareció muy injusto y poco profesional. Cuando le pregunté de manera educada si me podían atender primero porque yo ya estaba esperando en la fila, respondió con una actitud grosera en lugar de manejar la situación profesionalmente. Después de finalmente entregarnos las pulseras, ni siquiera nos explicó a dónde teníamos que ir. En general, fue una experiencia frustrante, desorganizada y muy poco profesional.

It's still permanently closed. It's hard to verify that online, the area is locked and doesn't seem…read moreto be attended to in many years

Lots of fun and a great educational experience. The farm is as developed to protect the turtles and…read moreto ensure their progeny. The farm is on the other side of the island so you have to drive a golf cart there. You won't regret it.

Came to Xcaret Park while staying at Hotel Xcaret Mexico, and so glad that we came! This park is…read moreso unique and big, there is so much to explore. My favorite things here was looking at all the different birds, observing the wildlife, and sitting by the ocean. It was so beautiful everywhere you went! We also saw so many wild lemurs here throughout the park which was cool. However, since the park was so big, we ended up spending a lot of time walking to each experience. Overall, I would recommend this park since there are so many things to do!

A full-day adventure you still won't finish…read more We spent a full day at Xcaret Park, and honestly, it was one of the highlights of our entire trip. There is SO much to do that you genuinely can't fit it all in one day--underground rivers, beaches, snorkeling spots, wildlife exhibits, and cultural experiences throughout the park. Everything is beautifully maintained, super clean, and very well organized. The staff was helpful from start to finish, and the whole place felt safe and easy to navigate. Food options were plentiful with something for everyone, and it was a huge plus that meals were included. There's also plenty of parking (we didn't have to pay), which made getting there stress-free. A few helpful tips: * Bring water shoes - you'll thank yourself in the rivers * Bring a waterproof phone pouch - must-have for photos * You'll need to sign a waiver at the start * You'll receive a wristband + locker key with a chip (included, no extra charge--just don't lose it!) * There are plenty of showers and changing areas, plus parking within the park Be prepared--there is a LOT of walking, so wear comfortable shoes and pace yourself. Overall, this place is a must-do if you're visiting Mexico. It's the perfect mix of adventure, nature, and culture all in one unforgettable experience.

Absolutely incredible! We were surrounded by whale sharks on all sides. The shuttle service was…read moreexceptional, and the guides and boat were very very professional. I would highly recommend this to anyone.

Great experience! Once in a lifetime event for me. The guide and boat captain were professional…read moreand super cool! It is well worth it.

I had another great experience with Dolphinus Cancun thanks to Gabby from Amstar who helped me set…read moreup the experience! Dolphinus always offers a moving and magical dolphin encounter with a care for l animals and playtime! Gabby, our Amstar rep, was friendly, professional, and incredibly helpful. She made everything easy. Staff at the dolphin encounter were friendly and professional. Love learning about the dolphins! The only complaint would be the girl who let me through the entrance there was a bit rude in rushing me through. She told me abruptly that the group was waiting for me so I didn't get to browse the aquarium until after and had to backtrack but still a star experience. Highly recommend for anyone visiting Cancun!

This is a mixed review. I would have given 3.5 stars, but yelp does not provide half stars so I…read morewent up. 1. Reservation: absolutely necessary It will cost you $160 if you want fewer people in your group so you have more intimate interaction with dolphin. 2. Price: is high! Pictures are priced at $180 to $250!!!! They won't let you use your own camera, so you have to pay or your experience will never be recorded. It is a rip-off! So you will have paid $600 for 2 people if you want to keep your memory captured in picture. Imagine if you have more people!!! Prepare your money! 3. Dolphin interaction itself is 5 stars! What a beautiful and smart animal! It was amazing!

Xel-Há - Stunning Nature, So-So Food, and Skip the Timeshare…read more Xel-Há is easily one of the more beautiful and enjoyable destinations in the Quintana Roo area. The natural surroundings, cenotes, lazy river, and waterslides offer a full day of adventure and relaxation. If you break down the ticket price by the activities included, it's actually a solid overall value. But let's be clear: this is not a 5-Diamond experience. The food is the biggest letdown. The buffet is nothing special--average at best. The fries, in particular, are almost always cold and soggy, thanks to a heating system that doesn't keep up, even when food is freshly made. It's the kind of food that fills you up but doesn't leave an impression. A few tips to help you make the most of your trip: * Buy tickets online in advance - This helps you skip the lines and sometimes score a small discount. * Avoid visiting during election season - Due to Mexican law, no alcohol is served during this time, even at tourist locations. If part of your plan is to sip a drink by the water, plan around that. * Skip the timeshare presentation - While it might sound like a good deal (free breakfast + discounted or free tickets), it's really just a pitch to buy into a discount program. You're not buying a vacation home--just access to marked-up offers with a "discount" tag. If you do your homework, you can usually find better deals on your own. Bottom line: Go to Xel-Há for the nature and fun activities. Just manage your expectations with the food, and avoid the timeshare trap. It's worth a visit--just not worth believing the hype.

Overall we had a wonderful experience but with major hiccups first they allowed our travel agent to…read morebook a dinner reservation to a restaurant that no longer exist and we didn't find out till check in while verifying all of our reservations secondly one of our two reservations to xoximilco was not in the system we canceled and rebooked and at the end of our trip we were being charged for that first reservation that didn't show on the computer which caused the check out to prolong which made us miss our scheduled reservation bus back to the airport. Then they tried to insinuate that it was our fault that we missed our bus a 5-minute checkout turned into a 30 minute checkout because a f****** on their part. on the drive back from xoximilco, there was a group of about 10 people that were clearly intoxicated, being very disruptive and nothing was done about it. Skip the timeshare presentation they told us that we would get a $400 massage and it turned out to be maybe a $70 massage also they say it's an hour and a half from beginning to end and it took over 2 1/2 hours. The all-inclusive is definitely worth it if you eat a lot and drink a lot which is something we did. on our last night there we went to restaurant that supposedly had the tomahawk steaks come to find out they didn't they had sent their meats to another restaurant so that was very disappointing. Staff is very friendly

Visited this facility on a cruise ship excursion. They offer dolphin, manatee, and sea lion…read moreencounters. I did the manatee and sea lion encounters and found the experience absolutely amazing. I was hesitant to go because I know that many companies like this aren't very humane to the animals. After visiting, I can't speak credibly about how this specific company is with the animals. However, I was happy to see that the dolphins and manatees were in large ocean-based pens. Also, the first manatees my group got in the water with weren't in the mood to interact. The tour operator moved our group to different manatees- definitely the right move to not force them. Some of the things I did in addition to the animal encounters were, 1- watch the sea lion show, 2-swim in their pool, 3- eat at the Dolphin View restaurant. All three of those were solid. In particular, hopping in the pool after visiting the sea lion habitat which didn't feel super clean (but was probably appropriate for the animals). The food at Dolphin View was good. Not mind blowing, but was included in the tour and included margaritas (yum!). There is a rental fee for lockers and the experience/cost of buying photos is horrible (as I anticipated). The photo packages are exorbitantly priced. However, they are somewhat negotiable if you begin to walk away. You aren't allowed to take your own photos. So, be ready to pay if you want them! Also, bring sandals or water shoes if you are visiting with dolphins or manatees. The ground is hot and the deck is splintery. Also, it is a long walk and you can leave your sandals on the dock. The ocean based in-water landing is slick, mossy, and is rough on your feet. So, water shoes are a great move if you want extra protection. Overall, I liked my visit and will cherish getting to interact with the animals. The interactions were long and there were multiple photo ops with the animals. I mean- who doesn't want a manatee kiss?! I had fun.

We booked the excursion in Cozumel through our cruise a year ago. Our only issue was, we booked it…read morefor both Dolphin and Manatee but somehow it changed to only Manatee (this was a Royal Caribbean issue, we were pretty disappointed in the lack of communication with the cruise line). Once we arrived at the port, we were placed in a taxi to Chankanaab. When we got there, our tour guide walked us through what to expect, and we all changed into our swimwear. They had lockers available for use, for free! We met manatees Angel and Josie, they were so gentle and sweet. We even got to feed them lettuce, which was such a fun moment for my kids. Two years ago, we did a different excursion with dolphins and my daughter was terrified of the splashing. This one felt way more kid friendly and calm. I definitely recommend it for families with younger kids, especially if they don't like salt water splashing all over them. The excursion also included access to the pool, unlimited food and drinks, and snorkeling. You do need to rent gear if you didn't bring your own. The line for food was long and no wet clothes were allowed inside. I had to get in line multiple times to bring food for my family. The service was amazing though. Israel kept our drinks coming. Overall, it was a great day and a much better experience than the one we had before.