This is one of my favorite places to go for shipping needs--both for my business and personal…read moreitems, including Happy Returns. Richard at Postal Annex is absolutely amazing: kind, patient, and always incredibly helpful. The store is clean, organized, and well run, and there's never a long wait. I truly appreciate how professionally this location is managed. I won't go anywhere else for my shipping needs! 10 Stars for Richard's customer service - something becoming nonexistent in other businesses!

The last time I needed passport-style photos for a visa I went to CVS and they were rejected for…read morehaving too much of a shadow. I came across this Postal Annex looking on Yelp for any reviews that mentioned passport photos for countries other than the US. They were knowledgeable and friendly and were able to fill my request for two different sized sets of photos-hard copies and digital!

I needed something notarized and I was able to pop in and out in about 15 minutes. They are fairly…read morepriced and very helpful about getting it done quickly & right.

I try to imagine what the WORST service is that I got in my life, and this is pretty close. I…read morethought I was going to a U Haul facility but it was just a dinky little Postal Annex run by a rude, obnoxious, unprofessional loon! The SHREW who owns this franchise doesn't know the meaning of customer service. I needed a couple of dollies to move my daughter out of her dorm and she was vague about what is available and what is not on the phone. Then there was a long and arduous process to rent just two dollies, for a total of $17! You have to list two emergency contacts. I was surprised by this since I didn't even have to do that for buying my house, and I was in a hurry, so when I asked this shrew why, she started screaming at me and threatened to not rent to me and said I was "giving her attitude" since I got there. I had been waiting in line and said nothing until she called me to the counter. And then all I did was ask a simple question and that made her blow up - very unstable. Apparently, that was a bad attitude - asking a question. Can you imagine someone saying that to a customer???!! I would have left but I was desperate and running short on time and this idiot was my only hope at the moment. STAY away! She's really disturbed and has a bad temper if you don't fall to her feet. Plus there is a long wait since she's the only one "working," if she's not having a temper tantrum. There's a ton of other places to rent moving equipment. Look them up! After I initially posted this review this loon also started stalking me by using my personal customer information in her system and Googling me & my LinkedIn profile. That should be illegal. SCARY! Beware! I factually stated what happened. I'll be setting my alarms on high alert in case this whackjob comes after me or commits credit card fraud with my information.

I've had to go here for a number of things, and all but once, the reps went above and beyond in…read moretheir help and/or attitude. (The one "bad" time, the rep just wasn't AS helpful as I know they can be, but maybe he was having a day.) The line can be long, but that's based on time of day and how much help someone needs. Since I'm not a tech guy, and I truly need their help when things are out of the ordinary, I can't blame them if others need help, too. But while waiting in line, I also hear bits of the other interactions, and it seems to me that most people have a great experience as well.

I was hesitant to bring my package to a smaller UPS location, but Joseph completely exceeded my…read moreexpectations. I walked in with a big, heavy box and mentioned I needed help, and he was incredibly friendly and willing to jump right in. He grabbed a trolley, rolled it out to my vehicle, and brought the box inside for me, then helped me pick the right shipping option and helped me pack and label everything properly. It's rare to get this level of genuine, hands-on customer service these days. Thank you, Jacob, for going above and beyond it really made my day!

DO NOT GO HERE!!!!! Go some place that will treat you with respect. i went in to drop off an Amazon…read morepackage. The guy asked if I had been there before and I said yes (because I had sent a certified letter there). He responded in a VERY RUDE TONE "I have told you several times to drop it over there!!!". I said I wanted a receipt And he said "we don't do receipts ". He then glared me until I put it in the bag. I told him there was no reason to be rude and walked off. I also informed the Ralphs manager, Shane. STAY FAR, FAR AWAY FROM THIS POSTAL ANNEX !!!!

Rudest customer service I've ever endured! The Asian guy who works there I believe is the owner but…read morehe ignored my question when I asked him that! My 10 year old daughter needed a passport photo and she was a little giddy & silly as she prepared to take the photo and he all of a sudden sternly, rudely said to us "Come back in 10 minutes!" And pointed for us to leave. We were so confused asking why do we need to leave and come back. He said "This sort of joking around is not allowed here!!!" All she was doing was smiling with teeth and a slight giggle or two. She's 10 and had never done this sort of photo session. He then told her no teeth allowed and when she accidentally smiled with teeth again he gave us the same "Come back in 10 minutes!!" pointing us to leave. Unbelievable! The picture ended up being taken, is a terrible photo of her looking upset and confused and cost way more than other places that provide the same service with humane customer service! Do NOT give this company your business unless you want to be treated like crap and support an awful human's business while you're at it! Steer clear at all costs!

Thank you for making my Live-scan easy and being so helpful quickly! All of you were really…read morefriendly to each customer walking in as well

I had a great experience today here at the Postal Annex in Carmel Valley. Maya was so very helpful…read moreand kind. I'm recovering from cancer and she helped me along with the process of mailing a package and made sure I understood the pricing, packaging and my shipping options. Overall just excellent service and good humans!!

I had to ship out 44 boxes today, each one to a different address and was fortunate enough to have…read moreKaela help me. She spent nearly 2 hours typing addresses and I couldn't have thanked her enough for being so incredibly sweet, efficient, and helpful. There was an issue with the Excel file I sent, so she had to painstakingly manually type all the entries. She even worked through her break to finish my packages, now that's dedication! I was extremely satisfied with my experience and will definitely make this my go-to UPS location for future delivery needs. This UPS store is nicer than some of the others I've been to. It's larger and has friendlier service, that's for sure!

Getting anything done in person at this UPS Store has been unnecessarily difficult…read more When I went to pick up the keys for my new mailbox, the mailbox wasn't even ready. The employee had to install the lock while I stood there waiting. I was then given only the mailbox keys and no key for the front door, which limited my ability to access a mailbox I was paying for. On several occasions, I've also gone in simply to pick up a package and somehow received pushback over something that should be completely routine. Every visit feels like walking into the Twilight Zone. I ask a basic question or need a basic service and am met with deer-in-the-headlights confusion. Getting anything accomplished in person at this location feels nearly impossible. Who owns or manages this location? There appears to be a serious lack of organization, training, and basic customer service. For a business people rely on to securely receive their mail and packages, this is not acceptable. For these reasons, I will not be renewing my mailbox at this location, and I will not be doing business here again. When customers are paying for a private mailbox and basic services, they should not have to repeatedly deal with disorganization, unnecessary pushback, and difficulty accessing services they've already paid for. This entire experience has been beyond frustrating. Please get it together.

Great service, always friendly, and my needs are always handled smoothly. Makes my life easier.read more

I rented AU hall and expected it to be $60. They charged me a 180…read moreExtra fuel charge extra 24 hour charge. Unwilling to work with me just bent me over no lube.I don't recommend this place whatsoever!

I went to Postal Annex on Mission Gorge Rd. Stephanie helped me so much with a couple documents I…read moreneed to have notarized. She made me feel important and she was really thorough and fast with the service she provided!! She rocks

I needed a passport shot & this was the closest place. The…read morelady took about 12 shots & none were good. She didn't know how to use the lamp, it kept turning off. It was a little tiny camera & that flash didn't work right. She went to answer the phone & I said I'm going someplace else. She called after me, no no no ,come back. I went down the street & got a great shot first time. They had a professional setup, Nikon DSLR, lamps & umbrellas.

Also known as The Trove, this mailing center sells shipping supplies and accepts packages for…read moreFedEx, UPS and USPS. Every time I've been in there, there is little to no line and the staff were courteous and helpful. With the villa La Jolla square usps office closed, this place is a lifesaver. This is on library walk, right across from Giesel's entrance, next to all the bike racks.

From the owner: The Trove offers mailing of packages and letters to U.S and international destinations via USPS and…read moreshipping of domestic packages/letters and international letters with UPS and FedEx. We sell boxes, envelopes, padded envelopes, and bubble wrap; tape is available on site. The Trove sells a wide variety of stamps including Forever Stamps, Postcard Stamps, Additional Ounce, Non-Machinable, and International Stamps. We accept credit cards (Visa, Mastercard, Discover, American Express), cash, and digital wallets (Apple Pay & Google Pay). The Trove accepts prepaid drop off for USPS, UPS, and Fedex only. The package must have a readable label affixed to the package securely. Restrictions apply to drop offs of lithium batteries and other hazardous/prohibited items. The Trove has 6-month and 1-year rentals for personal and business use. Please see thetrove.ucsd.edu for process and rate information.

USE CAUTION -- READ YOUR CONTRACT CAREFULLY…read more I used Regus a few times during a long-term power outage at home. In that situation, they were helpful and the staff onsite were kind and accommodating. I originally planned to continue using the office occasionally (1-2 days per month) for a change of scenery since I work remotely. Unfortunately, my financial situation later changed and I needed to cancel. That is where the experience became very negative. The agreement is far more binding than many people expect. Cancellation was not permitted despite explaining my circumstances, and corporate repeatedly responded with "you signed a contract." Even after removing the payment method, the balance continued and ultimately impacted my credit. I take responsibility for not reading every detail as carefully as I should have -- but that is exactly why I am writing this review. Do not assume flexibility. Do not rely on verbal explanations. If cancellation terms matter to you, make sure they are explicitly stated in the contract before signing. The office itself was fine. The contract enforcement was rigid and unforgiving. If you sign, understand you are committing for the full term regardless of life changes.

Mindi and Laura are awesome! They're focused on customer service and supporting professionals…read morewhether you're using their office facilities for the hour, day or an ongoing basis. The main conference room is spacious and equipped for larger meetings while the smaller one is more intimate. Telephone, videoconferencing capabilities, coffee/tea, WiFi, fax/scan, and mailing services are all available. This office is a great option for single day needs or ongoing office space for small, growing businesses.