I had a pretty good experience. It was rough at first with logistical issues on their end with my…read moreprevious scheduled appointment but we were able to get it rescheduled and I was offered a 10% discount which I accepted. The job of dryer vent cleaning took only about 30 minutes to do. The technician was very kind. They accept credit card payment via phone and promptly provided me with a receipt. I may use them again in the future.

Came in - asked a couple of questions- determined what they needed to do and finished within 30…read moremin. My vent was indeed backed up with lint which was causing a smell in my dryer. They also informed me that I will need to replace the vent "door" and provided me a price. No pressure-just informative. Payment was made easy by QR code. Efficient operations.

Service was clean and appropriate for the price. They even put shoe covers on request.read more

Not getting answers to questions on the AI system and no one picked up when I call...read more

Excellent job and the crew is very knowledgeable and friendly. Quick to respond, on time and very…read morethoroughly cleaning.

I called when everything was closed due to our latest ice storm and no one could come out til days…read morelater but I had a flood and I freaked out, but Hurricane said they would be out within the hour, not only did he troubleshoot where my water was coming from but sent a plumber, got my water up and fully took care of my needs from beginning to end! This was the 3rd time I had a flood same area of my house but no one had truly found the root of the problem and got the old antquated type pipes out of my house and had them repaired.Subsequently restored the are better than ever. The customer service was excellent, timely repair and just great service!

Wonderful experience. Quick and efficient cleaning. Moved into a new house with a lot of dust in…read moreair ducts. I'm very allergic to dust. Bryan was responsive with fair pricing. Will hire again! Thank you!

STAY FAR AWAY FROM THIS BUSINESS…read more Months after Brian and his team serviced my home, I AGAIN discovered another portion of our ductwork left wide open and not properly sealed. The level of unprofessionalism and lack of attention to detail id simply astonishing. Do I recommend this business? OH HELL NO.

I was referred to Ty and Duct Duct Goose by a contractor and I'm so glad we were. We needed to find…read moresomeone to help with a disconnected dryer vent pipe, and it required cutting into a ceiling to fix. Ty was quick to respond and put us at ease. He was thorough in his assessment and listened (and addressed) all our concerns. We would not hesitate to refer him to anyone in need of vent services. We will also be using them again for annual cleaning services. Highly recommend!

Ty is wonderful. Knowledgeable and personable he is entirely professional. He worked with a roofer…read moreto install an exhaust line and vent for our dryer. We had used Duct Duct Goose at our old house and didn't hesitate to call him when we moved into our new house and identified issues he could resolve. I highly recommend Duct Duct Goose

Mike has been super helpful in trying to get my MULTIPLE water intrusion issues resolved. Without…read moreeven having a contract in order he has provided contacts of multiple varieties to help resolve the issues I am facing. I received three quotes for my initial scope and he offered the best value, and honestly, ever since, the most responsive and helpful service.

Americas Restoration Services owner Mike went above and beyond to help clean up the mess we made…read more My washer drain came loose and flooded but our main level and basement and Mike came out quickly, quoted a fair price and worked until 10:30 at night to set up about 20 fans and 6 dehumidifiers. He came back each day to check on the drying progress and after 5 days he came back for his equipment and even mopped the floor to return the house back to where it was before the flood. Thanks Mike, you did a great job. Highly recommend.

I can't even tell you what a great job I think they did. I think they not only did everything I…read morewanted them to perfectly, but they went above and beyond what tI expected them to do. Yes, the dryer vents got cleaned, but they did so much more.  The honesty and integrity of the company were top notch. I like how they take their time to survey the entire system and provide a written estimate upfront of exactly what you will pay if you want them to complete the job. Even before we got to the estimate, they walked me through the entire system and told me everything they saw with pictures.  So the connection to my dryer had become unhooked and was spraying lint all over the laundry room. Some of it had mixed with water or detergent and was caked onto the floor. I assume they usually do a standard cleanup but when it's really caked on like this, I thought they wouldn't get it clean. They got it spotless! They scraped it off the floor on hands and knees and did multiple rounds of cleaning until it looked brand new. That alone really impressed me.  Then they cleaned the vents and hooked the dryer back up. When I bought my dryer the professional installation guys were not able to hook it up properly for a lot of reasons they gave me. They used a lot of tape to kind of get it hooked up in there. I was really hoping Dryer Vent Wizard could hook it up properly but had my doubts. Well, they did and it was not easy. They had to make some modifications to an obstruction in the way and after that, it hooked up perfectly and now the dryer fits into the space exactly how it should and the connection is solid!  Lastly, they pointed out a few ways the first installation company did not properly hookup the vents, I had them fix one and am aware of the other for the future.  All in all my dryer situation is so much improved over what it was before. I am so completely satisfied with the work, I highly recommend this company and will certainly be using them again in the future

They came out to clean and inspect. Found a flaw in my vent, and replaced with vertical pipe and…read moreroof vent. It was all done in a few hours for around $1500. I'll have them out annually to check how their work is holding up

Very professional We had a gas fireplace that had not…read moreworked for a long time. They did the diagnostics and repaired. He also cleaned the fireplace out, arranged the logs, and showed us how to operate it for the next owner

We needed a fireplace/chimney rework and were so pleased to find the Mad Hatter team. Everyone we…read moredealt with, from sales and office staff to field reps and installers, were all the kind of knowledgeable, professional, conscientious folks you hope to find for a big project on your home. The whole experience, and especially the finished product, could not have been better. Not a discount operation but we got the quality we paid for.