Terrible customer service. I had an appointment scheduled through The VA for 16 October 2023. I called on 12 October at 1220 hours to ask if they would be performing physical therapy or massage therapy. The man on the phone asked "why do you prefer a female"? Afterwards, I responded with "yes, I prefer one". Then he continued with "we can't guarantee you will get a female". He then mumbled "I'll contact the VA". I asked him to repeat what he said. He responded with the before mentioned about contacting The VA. I couldn't believe what he said. Within 2 minutes I received a text stating my appointment was canceled.
I've tried to call them several times to speak with another person or possibly the manager. I hope he's not the manager or the owner. I do understand people have bad days. Henceforth, he wasn't entirely professional with his eagerness to shun me off and cancel my appointment less than two minutes after me asking one question. I was unsuccessful in speaking with anyone after numerous calls. Therefore, I'm posting this review. read more