We have used this vet for probably over 30 years and have always been pleased with them and how…read morethey treat our animals. *****PLEASE BE AWARE THAT THEY NO LONGER OFFER DISCOUNTED SPAY/NEUTER DAYS. We have a 10-15 pound dog, and the base price, without pain meds or bloodwork, is $449. Unfortunately, this now means I have to take my pup elsewhere for this procedure, even though I'd rather take her to where I know and trust everyone. Not a good feeling.

My cat was having a hard time breathing that night but was breathing normal when I got there; they…read morewouldn't work on my cat since it didn't have its rabies. I said I would go somewhere else, then the Vet said she didn't know what was wrong and needed bloodwork. Instead of going in a saying we need to conduct ultrasound right away went were sent home with her to wait for results. that night I had to rush her to the emergency vet where they discovered she had congestive heart failure; fluid was building up around here lungs and stomach, then recommend a surgical procedure to remove the fluid. When she got home, about 2 hours in she was walking to the bedroom where she screamed and hit the floor where she passed away. I made a mistake taking here were I normally get great service. If you decide to go make sure you don't go to the Asian dr. all she wanted to do was create a bill, she had no regards for my animal. I am heartbroken.

I asked a lot of questions since we are 1st time puppy owners. The vet staff was welcoming. The…read moreVeterinarian answered all my questions and they sent us home with 3 medications. And a next appointment. We paid for a fecal test since his only 3 months old. We were running late puppy diarrhea 10-13mints we called and they let us keep our appointment. Thank you. I don't know this clinic enough to give it more stars. But as I continue to bring my pup then I can update my stars. I'm believing that it's a place that shows they love pups and that they care. Thank you for showing my sick puppy love.

Everyone at Willow Bend Vet is so caring and knowledgeable. They have always been available to see…read moremy 16 year old dachshund whenever we needed special help with an issue. We highly recommend Dr Kayani for any of your pets wellness or health issues.

I cannot say enough wonderful things about Dr. Stramel and our entire experience with Vincent's APS…read moreinjections. From beginning to end, everything was handled with such care, professionalism, and kindness. Dr. Stramel took the time to explain the procedure, answer all of my questions, and make sure I felt completely comfortable with what we were doing for Vincent. You can immediately tell how much he genuinely cares about his patients and wants the best possible outcome for them. Most importantly, it has only been two weeks since Vincent's APS injections and he is already walking noticeably better. Seeing such a positive change this quickly has been incredible, and for us, the treatment has absolutely been a success. I'm so grateful we found Dr. Stramel and decided to move forward with APS. The entire experience exceeded my expectations, and I would absolutely recommend Dr. Stramel to anyone considering this treatment for their dog. Thank you, Dr. Stramel and your entire team, for taking such wonderful care of Vincent!

My whole experience was awesome. Dr. Stramel was honest which that was what made my experience even…read morebetter. He told me exactly what Cujo needed and what he didn't need.

The staff (vets & techs) are pretty friendly which is nice. But not so friendly that it justifies…read morethem being so much more expensive than other vets in the area. My dog's cytopoint injection was $100 more than his last vet which is also in Frisco (exact same dosage, less than 3 miles away). Same story with office visits / vaccinations / boosters. All significantly higher.

I don't understand how this clinic is EVEN open this long! This clinic should be shut down!!…read moreHeartless, no knowledge vet doctor for cats! They are lazy for sure to know if the pet patient still is alive or not to ask for the pet patient to come for health check a year later after my pet died! They lacked empathy and any care!! I wouldn't take an ant to this upsetting place! It's completely money driven, not for compassion or real animal wellness or care!! They employed immature young girl at the time who had not a single cell of love or empathy for my pet!! This awful place can't possibly have this review rating. In their own website it shows up as Google is getting compensated for the reviews!! You people are real messed up to trust this awful vet "NOT" death and unprofessional money hungry place!!

My husband and I have several dogs and cats, and Northwood Animal Clinic has been taking care of…read morethem for over 20 years. Dr. Chase and Dr. Shirley are the most knowledgeable vers we have ever met. They don't overcharge you, and often times try to help you figure out a great resolve for your pet economically. The staff is amazing too! They're friendly, knowledgeable, and patient. I'm sure you're thinking, why put in the word patient - well, when you have multiple dogs or cats coming in at the same time, it's hectic for everyone. The animals are on alert, I'm nervous, and the staff steps in and smoothes it out so that everyone is in a good place. Thats service. Thats also a great team who knows how to work with both people and animals. We will be at a loss when Dr. Chase and Dr. Shirley retire. Hopefully that doesn't happen for many years.

Dr Chase is the most kind vet. He really cares about your fur babies! We have been going here for…read moreyears and they are also honestly priced.

My geriatric cat was getting really bad and we needed to let her move on. They were so kind and…read morehelpful to ensure she was given the care she deserved! Thank you to the team!

It's taken me a while to write this review because every time I think about it, I get angry again…read more We brought our yorkie in late one night because she still wasn't acting herself after seeing our normal vet for a foot infection from a grass seed. She was on antibiotics and a steroid and we noticed she still did not want to drink or eat. When we got there, we were told that they were a little busy and there would be a wait, which we didn't mind. When we were called to the exam room, we told the tech what was going on and our girl was brought to the back for an exam. She was then brought back and we were told "she looks fine and is doing the way better compared to the other animals currently being treated." I asked if they needed to draw blood to check anything and I was told it was not necessary. A week later, we noticed a steady decline and took her back to her normal vet who discovered she was in severe kidney failure with numbers so high, the machine could not register. We wonder to this day if the staff that night took the time to care for our dog, if we could've had more time with our girl. Or at least been able to say goodbye to her in our own time.

Unfortunately, we had to make the decision to say goodbye to our beloved Barney. He was an old,…read moresweet gentleman that had multiple health issues. Saying goodbye to your loved buddy is never easy and I have had to do it many times in my life. However, the vet here was so kind and reassuring. The manner in which we got to say goodbye was unlike anything I've experienced before. It was sad but oddly comforting and the vet stayed with us the whole time. I also just checked my mail today and received a handwritten message from that great man. It made my cry of course but I appreciate it so much. Thank you for all you do. I know it's not easy.

The vets and staff were incredibly kind, compassionate, and informative throughout our visit. I…read morereally appreciated how they took the time to explain everything and made us feel cared for. The only downside was the wait we waited almost an hour and a half before being seen. And we're there for almost three hours in total for our pup. I also noticed that the medication we were given came in a bottle that was almost empty, which was a little concerning. Overall, we had a positive experience, but I hope those aspects can be improved.

This was a great find when we needed an after hours assessment for our dog after an apparent…read moreincident after a boarding stay. The facility was very clean, and the exam rooms were very calming, with scent to keep the animals (and humans :) ) calm and calm music playing. Alex was able to get us scheduled over the phone, prior to heading to the clinic. When we arrived, the check in was a smooth, one click process on an iPad. There were several other patients when we visited, but we were seen promptly, immediately directed to an exam room, and did not have to wait in the lobby at all. They recommended a few diagnostic tests to try and get to the root of the issue. They were very thorough and transparent. I like that it felt more like an educational conversation rather than a sales pitch. I never felt pressured to agree to anything specific and my decisions were respected. I thought the exam fee was very reasonable, and received great service from all the staff and Dr. that we interacted with during the visit. While I hope we don't need to return any time soon, this place is definitely at the top of the list if we have any future situations that arise outside of our normal vet office's hours.

Multiple spots of Blood and clumps of fur in the exam room... But that's not all…read more I brought my puppy, Millie, in for evaluation and treatment for chocolate, coins, and Zrytec ingestion. My experience was as follows (I am a RN, specializing in Infection Control, for context): We arrived at approx. 9:30pm and was asked what was wrong. I gave the summary of what Millie had eaten to the female vet tech and she got a verbal auth to induce vomiting for an estimated cost of $350. I asked for what the x ray cost would be if it were needed and was not given an answer. She just said the doc needed to see what was in the vomit before making any other recommendations. I was taken by a separate male vet tech to a waiting room around the corner from the main lobby hallway. I waited and after 15-20 minutes the vet came in to show me the vomit and discuss findings. Vet said vomit was mostly food and not showing signs of coins, meds, or chocolate. Just a few pieces of plastic from the M&M bag. The vet said he wanted to do SQ fluids and charcoal. He did not mention needing X-rays. After he left the room I was left waiting for 10 minutes. That's when I notice multiple spots of blood on the mat on the scale in front of me. I take photos and videos of the room. The male tech comes back to explain charges. Suddenly the bill is $850~, having added 400$ x rays that 1) Hadn't been done yet, and 2) Was not recommended to me by the vet during the explanation of his findings. I tell the vet tech that I do not want the x rays, and that I want to know what is more important (vets opinion) between the charcoal and SQ fluids (each 100$). At this point I told the vet tech I noticed the blood on the mat that was on the scale in front of me and asked "What are you going to do about the blood on the scale?". I emphasized that this was a major infection control violation, given that one of the drops was still liquid, meaning it was from a dog that recently was seen in the same exam room. Any other dog could step in the blood and become infected with the diseases of the last potentially sick animal. After further haggling, and being offered $100 discount I was left alone in the room, still with the blood for another 25 minutes. No staff came to clean it at any point in my time there, even after I pointed it out. I continued looking and discovered a separate drop of dried blood on the tile. After a 25 min wait in silence I heard a Knock and the male vet tech who had brought me in the room in the first place, and whom I had disputed service prices with, said "you're good to go" and walked me out, explaining that "I spoke to my practice manager and they have given you a discount" I clarified and said "so it is free, I don't owe you anything for today's services?" And he said "no, this was my fault. I put you in the first room that was available". So why is Urgent Vet West Plano a TERRIBLE practice??? - Blood identified in MULTIPLE areas of the EXAM room, including a drop of fresh blood, and none of the spots were cleaned up during my time in the room even after pointing them out. This means that staff are not doing even basic cleaning procedures between animals, adding significant risk for a hospital-acquired-infection and showing negligence and laziness of the team not to inspect/clean the exam rooms before new patients/animals are brought in. - Charges/services inflated above what is needed (ex. X-rays not discussed and I had to ask to see the tablet to see the price when the tech told me the expected total cost, no staff communicated the price for x rays to me even after asking in my first moments in the clinic in the total). Unethical, plain and simple. - Loose dog hair on scale and clumps of hair next to scale - Long waiting periods without updates. To my knowledge no one else came in to the practice during our time there, as the exam room I was placed in was immediately next to the front door and walls were thin. - Treatment team sent the tech in to send me out instead of having management come up and own up to the violation/exposure - Staff should have come in to clarify the mistake and clearly lay out what else Millie would have done and what would be "discounted"/waived. I never signed anything about what services Millie would be receiving after I made the comment about the blood. I was not informed that they did the SQ/charcoal until the tech had Millie in his hand and was walking me out. If you value the life of your pet, please choose another practice besides here. I have included a few others that are local that should offer better hygiene and business ethics. Emergency Animal Hospital of Collin County: 10225 Custer Rd, Plano, TX 75025 (214) 547-9900 MedVet Frisco: 7030 Stonebrook Pkwy Suite 100, Frisco, TX 75034 (972) 464-1980 Stay healthy, stay happy - From a concerned nurse