Local vet, vet assistant was very informative and helpful in our pups needs. Clean waiting room…read moreand friendly staff member. A new vet this to us and this business he seemed knowledgeable.

The Tech there has NO clue what she is doing. She hurt my dogs ear by putting the ear swap WAY too…read moredeep. Deep enough that it broke in half. She has no remorse. I left the place, as I would NOT want ANY of the technicians hurting my dog again. Awful place. DO NOT RECOMMEND. I've been going for years, and over the years it has DECLINED fast.

Dr. Pirkey has been my family vet through the following dogs: Trudy, 1992 - 1999; Dixie, 1994 -…read more2007; Marky, 2001 - 2012; Walker, 2006 - 2020; Jessie, 2008 - 2022; Daisy, 2008 (still alive at 18 as I write this); Scout, 2014 - 2024; Lucy, 2014 - 2026; and Baby, 2015 (still alive at 11). I moved out of Sachse in 1997, but I stayed with Dr. Pirkey for many reasons. Foremost among them is his compassion for both pets and their owners (yes, sending sympathy cards after my pets pass), his common sense and awareness that cost is often a concern for many of us; and many other reasons, not the least of which being that he's just a great vet. I've never had a dog live as long as my mix, Daisy, but when she was 15 or 16 I asked him how long she might live (he's very good at gauging that, at least with my dogs), he said she could live to 18. (A couple of photos below. Daisy at 3, in 2011, enjoying a treat; close-up on her face in 2022; and in 2024, at 16, as spry as ever.) Only a few months after she turned 18 did she begin a more dramatic decline. Now I'm having to make that unavoidable decision to avoid further suffering or her, and though I'm heartbroken (it never gets easier, no matter how much time you've enjoyed your friend), I'm grateful Dr. Pirkey was available when I just called for an appointment to help her through it.

Dr Vidal and Dr Perky are angels. They take the time to know me and my pets. I never feel rushed…read moreand they have always treated me and my pets with respect and care. Dr Vidal just treated my dog who was a mess with some allergies. Neither she nor i had slept for a week. She and i just had the best restful night. Thank you Dr Vidal.

Great vet and very kind down home people who care about your pet. We have been taking our dogs…read morethere for over a decade. Great people reasonably priced.

Absolutely do not go to Dr Wilson at 14th street. I was a walk in yesterday and waited 2.5 hrs…read moreuntil she walked in to get my dog a rabies shot or a note as I've been told she's allergic. Granted she had been extremely busy but when I mentioned the long wait her comment was well then just leave. Then proceeded telling me how hard she works and I agreed but said maybe she overbooks and she went ballistic on me. She said she books appts 30 minutes apart. She saw no less than 20 people while I was there so either she's booking more or a lot of walk ins got seen before me. She then said she would not see my dog and to GET OUT shaking her finger at me. Which I did, admittedly I was shaking and PO'd and said some not very nice things. Told her I would be writing a bad review and she said go for it. I sent my husband back to get both of my dogs records and that rude doctor wrote on the records that I assaulted her. There is no reason for that kind of customer service. I had every right to be upset after 2.5 hrs but I would have never raised my voice at her if she hadn't been so rude. This was not the first time I had seen this type of behavior from her but not to this degree.

I have been taking my pets here for over 10 years, I used to drive from downtown dallas and now…read morefrom north Frisco, totally worth it. They are the best.

It was time for Georgia & Grady's yearly checkup. Like I…read morehave said before the 2 doctors who need to have the most compassion are vets & pediatricians, due to the fact that this group of patients can't tell you will it hurts. Well, we have found that in Dr. Erin Ricketts. She was so attentive & compassionate. She has the heart of a true animal Lover! Along with our yearly for G2, Georgia had to have an alien baby taken off her back. We are waiting to hear from lab work to make sure it's benign. Thank you again Dr. Ricketts for taking such excellent care of our pups who are Family. oxo

I was referred by a person who worked at another pet hospital…read more HE SAID WHY NOT TAKE SAMSON WHERE I TAKE MMY DOGS TOMORROW He showed me how to go the website and get in line over the internet. Once i got there I was greeted very friendly at the door within 5 mins i was seeing the Dr. Dunn she was so friendly & showed so much empathy & concern for my dog Samson . She knew from years of experience what my baby needed . She got me the meds i would need & let me know it would be ok . Once i checked out with meds my bill was only 124.00. i had spent 1000.00 on Friday night & 1000.00 on Saturday night at another place FOR SAMSON. There i wasn't shown the same type of love for my dog. Its been a rough week for me & Samson cause they found a mass on his spline but after talkin to the doctor she really put me at ease that once we handle the skin situation we would need to have surgery to remove mass . i cant thank the friendly & knowledgeable staff enough . this is my place to take my baby from now on. I cant put in words just how good the doctor made me feel ..i was told to start thinkin of quality of life for my baby whom I've had 16 years .. Samson is eating, drinking water moving around and looking look his Normal bad self ; God bless this hospital & every member of their staff .

Not our usual vet, but it was the only clinic that could get my dog in right away. Unfortunately,…read moreour experience with Dr. Warner was very disappointing. Her bedside manner was poor and she wasn't friendly or reassuring, and the appointment felt rushed. After spending only about 15 minutes with us, we were presented with a dental estimate of over $3,400. During the exam, we were told my dog's heart and lungs sounded fine. Wanting a second opinion, we followed up with our regular vet, who immediately detected a fairly strong heart murmur. That was very concerning, especially after being told everything sounded normal just hours earlier. This place is just money hungry and has no regard for your animal. Only positive thing is Ryan the vet tech who was very nice and a lot more compassionate than Dr. Warner. But will not be recommending this place to anyone .

We recently had to put our dog down. We moved out to Heath a couple of years ago, and making the…read moredrive to Rowlett was a little daunting. With that being said, the service we received when putting our dog down at Premier Vet was 10/10. First off, after calling 4-5 different places, no one would take us in last minute on a Saturday. Premier Vet knew our urgency as I was clearly upset and made it a point to get us in immediately, even though they had ZERO openings. The staff was the most caring staff ever. When we got there, they had a spot set up for my dog with blankets, etc. The doctor did an amazing job dealing with not only my pet but me as well. I have taken my other two dogs here for a couple of years but recently stopped due to the drive. That will no longer be the case. Premier Vet will be the only place I will ever take my dogs from here on out. They are amazing, and I honestly can't say enough about them. I've been to a handful of vets, and you will not beat the staff, the doctors, or the care at Premier Vet. I HIGHLY recommend them. They also sent a letter in the mail giving their condolences after we put our pup down. Good job, Premier Vet! Way to set the highest standard you can. Well done!

Original Vet was awesome, I begin to notice chances that weren't good and found out the owner had…read moresold his place and the new owner wasn't taking care of anything. Groomer was told to avoid talking to me since they double vaccinated one of my puppies! I was very upset along with my husband had passed away. I watched my puppy to make sure he was ok. Needless to say I left. I've been gone since July/Aug 2023.

Five stars doesn't begin to be enough…read more On May 24, my 12-year-old dog, Kozzy--a gentle, docile soul--was attacked by a German Shepherd while we were out on a walk. The dog bit deeply into his face, causing severe injuries. We initially took him to an urgent care veterinarian, where his wounds were stitched, but infection quickly set in. From there, we were referred to a specialist emergency hospital in Prosper, where Kozzy stayed for several nights. He stopped eating, became increasingly miserable, and underwent multiple procedures to remove dead and infected tissue. Around June 1, after four or five days of treatment, we received devastating news. We were told that Kozzy's prognosis was poor, that skin grafts would likely be necessary, and that there was no guarantee they would succeed. By that point, he even had a feeding tube. We were heartbroken and had already spent more than $10,000 trying to save him. That evening, in a state of desperation, I searched online for soft tissue surgeons for dogs and found Humane Animal Medical & Surgical Hospital. Although it was already 7:30 PM, I called expecting to leave a voicemail. To my surprise, Kim answered. She was compassionate, caring, and genuinely concerned. She encouraged me to bring Kozzy in the very next day and told me, "Dr. Carver is amazing. If anyone can help your dog, it's him." The next morning, my husband and I picked up Kozzy and brought him to see Dr. Carver. Before even examining him, Dr. Carver sat down with Kozzy, offered him wet dog food and even part of his own hamburger patty, and simply spent time talking to him. Kozzy is usually fearful and timid around people, but he immediately responded to Dr. Carver. Watching that instant connection brought us tremendous comfort. Throughout his stay, Kozzy was kept in a full patient room, not a kennel. Kim made sure staff members checked on him multiple times each day, and we were welcomed to visit him daily. We brought homemade food and his favorite bed to keep him comfortable, and the entire staff treated him with genuine love and care. Dr. Carver then performed a complex surgery to repair Kozzy's wounds. It was a lengthy procedure that took several hours, but he successfully reconstructed the damaged areas. Afterward, I was able to spend time with Kozzy, comforting him as he recovered. Dr. Carver also placed him in an oxygen enclosure overnight to help support the healing process. Kozzy remained at the hospital for seven days. Today, he has a few scars and a slightly crooked smile, but he is alive, healing, and happy--and for that, we are beyond grateful. The difference between this clinic and our previous experience was extraordinary. Dr. Carver, Kim, and the entire staff demonstrated not only exceptional medical expertise but also genuine compassion, warmth, and constant communication. They gave Kozzy a second chance when we feared all hope was lost. I only wish we had found them from the very beginning. From the bottom of my heart, thank you to Dr. Carver, Kim, the entire staff, and even Zoey, the lobby cockatoo. You will forever be our heroes.

*DR. CARVER IS AN AMAZING DOCTOR** Dr. Carver, NEEDS to replace his entire staff . Staff has an…read moreEXTREME lack of communication and skill. STAFF left an IV port inside my dogs paw . STAFF explicitly stated that 1st after care appointment is free and when upon arrival was demanded to pay. STAFF IS HORRIBLE!!

We had to make the imposible decision to put one of our fur babies to sleep and Dr. Chitwood and…read moreMark were amazing. They let us have the last appointment of the day so we wouldn't feel rushed. They were patient, professional and sympathetic. They allowed us all the time we needed and really took care of us. I can't thank them both enough for making the hardest day better. This is the only place I would take my fur babies!

I do not recommend! Last year we brought our sweet Luna in for a hurt leg and got berated for her…read morebeing overweight. Instead of checking her thyroid my kids got yelled at by the vet and they put her in a diet of proplan dog food. This year when we brought her back for another leg issue we again got berated and finally after listening to me explain what I fed her and that she was walked regularly they finally took her blood to test for a thyroid issue and low and behold she had an almost non functioning thyroid! Sadly they didn't do any additional tests and she died a week later from a tumor on her spleen that burst. Horrible vets. Don't go there!!