"Country Brook Animal Hospital",.... sadly in name only…read more I've been a customer since the doors opened back in 1987, you could always count on Dr. Pipes, he was always available and always made time. All my friends and family used Country Brook because of Dr. Pipes. Because you could get in and because they could be counted on. Country Brook was standing room only for that reason. I personally have waited 2 or 3 hours, on many an occasion so my pets could get the care they needed, great care as a matter of fact. I know Dr. Pipes kept long and almost certainly hard hours, he was always devoted, he personally called many times long after closing to update on the status of our pet,... he always did this,... I remember on two separate occasions he called well after 11PM to let me know the status of seriously ill pets, and even allowed me to come up and visit my dogs after hours knowing they might soon pass away. In my opinion, anything less than this is criminal and lack luster,... Dr. Pipes is a true country Dr. I know, as we all did from conversations in the waiting room, that Dr. Pipes would retire one day and things would change, I even used to joke with him about the conversation people were having and what we would all do after that. These big conglomerates buy up all these great veterinarian clinics when real vets retire and turn them into empty shells of what they used to be,... short abbreviated care,... employing rude dispassionate vets with a fraction of the schooling,.... mediocre vets who might just serve the community by working a vitamin shop. ,... why can't these conglomerate continue to replicate the passion and the expertise or at least come close by aiming to the right of the just ok? Sadly, I'll be looking for something better!

Not our usual vet, but it was the only clinic that could get my dog in right away. Unfortunately,…read moreour experience with Dr. Warner was very disappointing. Her bedside manner was poor and she wasn't friendly or reassuring, and the appointment felt rushed. After spending only about 15 minutes with us, we were presented with a dental estimate of over $3,400. During the exam, we were told my dog's heart and lungs sounded fine. Wanting a second opinion, we followed up with our regular vet, who immediately detected a fairly strong heart murmur. That was very concerning, especially after being told everything sounded normal just hours earlier. This place is just money hungry and has no regard for your animal. Only positive thing is Ryan the vet tech who was very nice and a lot more compassionate than Dr. Warner. But will not be recommending this place to anyone .

Very caring Has taken excellent care of my dogs for over 15…read moreyears. Recommend very highly.

The place is very clean and my baby was not traumatized. Love that! Now this site is telling me I…read moreneed a few more thoughts. Why? I said my peace.

I can't say enough good things about this vet clinic! Their hours make scheduling so easy, it's…read moresuch a relief not having to rearrange everything just to get my pet seen. The staff and doctors are absolutely wonderful, kind, professional, and genuinely caring. They take time to explain everything and make sure both you and your pet feel comfortable. It's an easy choice bringing my pets here every time!

They wipe a used rectal thermometer with aloe wipes and reuse it. When I objected, the vet Rachel…read moreHenson shrugged: "Diseases don't spread through the anus. We disinfect sometimes." Really?! She refused to give prescription because I questioned her logic.

I have been taking my pets here for over 10 years, I used to drive from downtown dallas and now…read morefrom north Frisco, totally worth it. They are the best.

It was time for Georgia & Grady's yearly checkup. Like I…read morehave said before the 2 doctors who need to have the most compassion are vets & pediatricians, due to the fact that this group of patients can't tell you will it hurts. Well, we have found that in Dr. Erin Ricketts. She was so attentive & compassionate. She has the heart of a true animal Lover! Along with our yearly for G2, Georgia had to have an alien baby taken off her back. We are waiting to hear from lab work to make sure it's benign. Thank you again Dr. Ricketts for taking such excellent care of our pups who are Family. oxo

Took my kitty in to be spayed and given all her vaccinations. She did well and is healing nicely…read more Overall well done!

Called to ask about a skin tag removal for my dog. They couldn't even give me a estimate on price…read morefor the exam or the procedure. Sounds like a typical vet scam. Don't recommend. The receptionist was nice on the phone.

Fantastic!!! Everyone at The Vet are wonderful people and very caring to your pet and to you…read more They all take their time and answer all your concerns. The Dr. is thorough and caring and your pet is in the best hands, if you take them to see Dr. Cindy Stevens. I am so glad I found her and her caring team. My mind was put to ease regarding my kitty's condition. I had been to other vets concerning the condition, and nothing was explained and I was in constant worry regarding what I should do. I no longer have to worry, I know now I have an amazing place to take my kitty, should he need care! They are Wonderful....I know...I said that already, but they truly are. AND they know how to handle animals who are scared, and do it gently. The Vet team respects the animals.

Very caring staff. They took good care of our pup through major dental surgery and were very…read moreattentive to anaesthesia and other needs given her weight and preexisting heart condition. Great followup and transparent about pricing. The dr is very experienced and patient in explaining everything and answering all our questions and anxieties.

I want to add this to my original review because my opinion of this clinic continues to grow higher…read moreeach year.. My most recent visit to Centerville Road Animal Clinic will always be in my memory. My oldest and sweetest dog had become ill. Then very quickly he was very ill. He was unable to eat, or take his medications and he was suffering. When I brought Lewis into the clinic; I had gone without sleep and was extremely stressed out about my poor dog. The staff there are honestly special people. They treat you like you're an old friend. It was Dr. Stanek and two members of her team there that day. Words fail me to describe the genuine thoughtful goodwill they showed me during that visit. Dr. Stanek gave me the choice of how to proceed with Lewis and I chose euthanasia because his quality of life had already been rapidly declining even before he became so sick. Due to the gentle kindness of Dr. Stanek and her staff; I got all the way home before breaking down in tears. But I hope they know how grateful I feel to them for getting me and Lewis through that hard decision. I miss him a lot but It's a comfort to know that he's no longer suffering.

I took my cat, Tooks, to this vet this morning at 12 p.m., & had an experience with Dr. Julie that…read moreended HORRIBLY. I called ahead to explain that my cat has a deformed claw that grows into his paw pad, I came in for a SIMPLE TRIM. Normally, we go to Terrell Veterinary Center where they handle this perfectly -- no cutting the quick, proper care, antibiotics, everything. I only came here because I couldn't afford the usual ~$180. That was a HUGE MISTAKE. WHAT HAPPENEDThey took Tooks to the back to trim his normal nails -- that part seemed fine. Then Dr. Julie came in to handle the problem claw. As soon as she started, my cat SHRIEKED in pain and hissed -- something he NEVER does. When I looked at the table, there was BLOOD EVERYWHERE. They had clearly cut his quick. That has NEVER happened before with my regular vet. At first, I tried to stay calm because I know accidents can happen. But then I saw the claw they removed. When I picked up the claw from dr.Julie placed on the sink, I realized they didn't just trim the part in the paw pad -- THEY TOOK OFF WAY MORE THAN THEY SHOULD HAVE. I was holding basically the entire visible portion of the claw, not just the tip. THIS SHOULD HAVE NEVER HAPPENED. LACK OF EXPLANATION & CAREWhen the assistant came back, there was NO doctor present. No explanation for the bleeding. No instructions. No antibiotics. Nothing. When I asked why the quick was cut, I was told it's something that happens "pretty often." That is NOT normal. I have multiple pets and trim nails regularly -- I have NEVER cut a quick. CONFRONTING THE DOCTORWe went back inside to speak with Dr. Julie. She did not agree with antibiotics, claiming the nail wasn't infected -- even though we already had it checked and knew it likely was. Then she finally prescribed them. Then she claimed the nail "broke off" beyond what she cut and that it must be a part of his deformed nail and a weakness. That is COMPLETELY WRONG. His nail has NEVER broken like that before, and I have handled it many times myself without issue. AFTERMATHWhen we got home and checked his paw, it was WORSE than expected. I cannot see his nail AT ALL.It is bloody, swollen, and has discharge.There is NOTHING where the nail should be. We contacted our regular vet, and they confirmed THIS IS NOT NORMAL. They told us not to use the antibiotics given and to come in IMMEDIATELY for an urgent appointment. FINAL THOUGHTSI am EXTREMELY ANGRY and upset. Dr. Julie insisted everything she did was normal and blamed it on my cat's deformity instead of taking responsibility. SHE CLEARLY MESSED UP. I don't know if this will cause permanent damage or if my cat will need further procedures from this specific incident until my vet appointment with my trusted doctors but I fear that his nail is going to grow back more fucked up then it was before. I feel sick and disgusting, the whole setting was un-professional and uncomfortable. WARNINGI WOULD NEVER COME HERE AGAIN.I WOULD NOT RECOMMEND THIS PLACE TO ANYONE FOR NAIL TRIMS. They openly admitted it's "common" for them to cut a cat's quick -- that alone is unacceptable. It shows a lack of care, skill, and concern for animals. I will be including before and after photos, along with the claw that was removed. This experience was COMPLETELY AVOIDABLE and should NEVER have happened.

Cannot recommend this vets office enough! We unfortunately…read morehad to put one of our dogs down(cancer!) and Dr. Freimuth was so compassionate and kind. She walked us through each step and gave us time to say goodbye. Our daughter was away on vacation and she kindly allows us to face time her so she could say goodbye as well. She treated our handsome boy with such kindness and compassion. She also sees our other dog and is so patient and nice to him.

I cannot tell you how blessed I am that I found this clinic…read more Dr. Debra Charles is absolutely wonderful. You can tell she really cares about your pets wellbeing and provides amazing care. She takes the time to explain things to make you feel at ease and only wants the best for you and your loved fur babies. She is highly knowledgeable and HIGHLY FUNNY! We truly adore her and everyone at Casa Linda! 10/10 would highly recommend to ANYONE! LOVE & GRATITUDE, Gianna & Joshua Atlas & Magnolia