Birmingham Water Works / Central Alabama Water Works us the worst organization I have ever…read moreencountered. After a horrible day spent trying to get our water turned back on, that consisted of someone turning our water off, spending 4-hours on hold trying to get in touch with someone, being told 3:00 pm is considered after hours, couldn't guarantee they could get someone out, being told they would not be able to turn our water back on until sometime between 7am - 7pm on Monday. It is the most outrageous thing that I have heard or witnessed dealing with any public utility / service company.

The pressure at my house was low and I had called the plumber, he replaced the regulator (expense…read morebill). Still didn't have much pressure so I called the Water Board. That part was a bit of a workout but, my request, by the man (Robert) who comes to help, was answered sure fast and easy to talk to. He made sure I was home, worked with my schedule and kept me update on his arrival time. He told me what he needed to do, he fix it and now I have water pressure! Robert was helpful and knew what he was doing, great costume service.

I recently set up may gas for the apt I moved into and the Service mechanic was very helpful and…read morefriendly when we met to turn on my appliances. The only thing that would have made it better is if I could have had it set up after 4pm or on a Sat.

I just recently bought my first home and started paying a gas bill, i've previously rented…read moreapartments that didn't use gas. So five months into owning a home, I come home to see a notice that my gas had been cut off. I call Alagasco immediately after realizing I had never received a bill and thus never paid my gas bill. After explaining the situation over the phone the manager realized that they had been sending the bill to either the wrong person or the wrong name. I asked if they could refund the penalties I had acquired which turned my $80 bill into a $250 bill due to the fact that they had never directly notified me of termination. They refused a refund because they had apparently used an automated service to call and notify me of termination. I explained to them that due to the type of work I do, I'm not able to receive phone calls and there was never a voicemail. The managers response to this was "Sir, we understand that we have sent the bills to you in a different name, we also understand that the automated system doesn't leave voice mails and that you never received an email but it is your responsibility to notify us if you aren't recieving bills and due to this we don't think we have any responsibility to refund you anything." And to make matters worse, they refused to turn my gas back on that day, they told me that I had to be there to meet the technician when one arrived and that they couldn't tell me when he would arrive only that he would be there between eight am and five pm which caused me to miss a day of work. Look, I'm not mad about them turning my gas off, the bill wasn't paid, they have the right to terminate my service. I'm mad because they forced me to pay over three times the amount of my bill after admitting fault. I'm also mad that they refused to turn my gas back on that day and they couldn't give me an estimated time of a arrival to meet the technician. So to sum up my experience with Alagasco "customer service" department and customer value; I had to pay three times the amount of gas that I used, had to go over 24 hours without gas in the winter and had to take a day off of work to wait for the technician to arrive. Absolutely repulsive experience, I plan on eliminating all my business with this company after this winter!

11/18/24, Mark N Tim Elders, we called Spire this morning and in under a minute, a very nice young…read morelady named Ty answered our call, and she said a man would be out this morning to relight our gas water heater, (they put in new meters last week, gas was turned off). Within moments after our call to Spire, we heard a knock at the door. A very nice man named Grady fixed our problem and said within 35 minutes, we would have hot water again. Wonderful, happy service from Ty, and from Grady, Spire Energy! Please let their superiors know about our good service and how happy we are to be customers of Spire Energy. Thank you! God bless! Mark N Tim Elders

Billing makes no sense.Divided bill up for 4 months 45.00 a month.I have to do that because bill…read moreis outrageous high not worth using. Paid a payment of 50 dollars last month and one month it said nothing due.Well Spire came out today to shut me off for 155 dollars owed.AND BROUGHT THE SHERIFF WITH A TECH AND A BACK HO TRAILER BLOCKING TRAFFIC ON MY STREET.4 guys and the SHERIFF!!! Came on my private property liked they owned it.luckily I just happened to be home from work and paid the bill and ask them politely to please remove the SHERIFF OFF MY PROPERTY. JOKE!!!!! I only use gas for heat for 3 months I already replaced water tank with electric.Now I'm getting a heat pump which I install myself. Removing overpriced dangerous natural gas. Also reporting to the BBB

I was genuinely impressed by this library. It's huge!! Three full floors plus an art gallery on the…read morefourth level. The space feels thoughtfully designed, clean, and expansive without being overwhelming. I stopped by to take a meeting in one of the study pods, and the experience was seamless. It was quiet, comfortable, and exactly what I needed to get work done while traveling. Everything felt organized and accessible. I also noticed a dedicated tutoring section, which was such a nice touch. It's clear this library really prioritizes community support and learning at all levels. I loved my experience here and will absolutely be back before I leave Birmingham.

I recently stopped in to get my library card, as I had not renewed my previous one in a while…read more Services were great. The agent was helpful and it took me about five minutes to get my new card. They also have passport services available at this location. So if you are in need of a passport, I recommend visiting the Central location, as they thoroughly explain the services to you. The staff is always so courteous and they have a nice bookstore that offers books for cheap. I have been able to find newer books there too. I highly recommend this location to help with various needs, ranging from book checkout, internet services, and passport services.

I wish I could share more about this place, but unfortunately it was closed on Monday -- the only…read moreday we were in Birmingham. Since we couldn't go inside, I decided to walk across the nearby bridge to at least get a view from a distance. When it's closed, there really isn't a way to get much closer, so you're limited to exterior views only. From the photos and reviews others have posted, it looks like a really cool and educational spot, especially if you're interested in industrial history. It seems like the tours give you a great glimpse into what factory life looked like back when it was one of the biggest steel suppliers in the U.S. Knowing it operated for around 90 years before shutting down in 1971 makes it even more fascinating. Even though I didn't get the full experience, the scale of the structures and the history behind the site were still impressive from afar. I'd definitely plan to return on a day they're open to properly explore it -- it looks like a unique and worthwhile stop if you're in town.

I enjoyed my recent visit to Sloss Furnaces (04/19/25). Although I wasn't here very long, I…read moreappreciated the beauty of this historical landmark. A group that I am involved with , the bham babes had their annual picnic here. The grounds are well managed and the sculptures I saw were amazing! I highly recommend planning a visit here. Per their website, they offer guided tours Tues-Sat 10:30-2:00. I definitely plan on returning to learn more about the history of Birmingham, Al.

I served as a chaperone on a field trip with my school's 7th grade Government and Civics class. We…read morewere able to sit in a city council meeting and treated as special guests. After the meeting, the councilor for my school's district spoke to the students, along with the current Miss Alabama USA, Kennedy Whisenant, who was a graduate of my school's district spoke district. The councilor's chief of staff did an excellent job keeping the students engaged with the government bingo game and other activities that simulated problem solving skills. This was an excellent and informative field trip and I highly recommend this to other educators and parents.

Got my business license here the other day. Everyone in the office was very helpful and the whole…read moreprocess only took about 30 minutes.

AMERIGAS IS A JOKE!!!…read more If anyone looks for a propane supplier avoid AMERIGAS at all costs. The home we purchased already had a 250 lb AmeriGas tank. When we inquired about removing it for another supplier we were told it would cost us around $400. Because we use it as a secondary heat and cooking source in the event electricity goes out we decided it wasn't worth the cost to remove even though the cost is $5.00 per lb due to low usage. In anticipation of the recent cold storm we ordered to fill the tank on Jan 21. We were told delivery would be between Jan 28 and Feb 2. We were provided a delivery date on Jan 23 of Feb 2. Well needless to say they never delivered on Feb 2. Our tank level is now down to 15%. When I called to find out when our missed delivery would be delivered I was on a phone hold for an hour and a half. When I finally reached a supervisor because the rep could tell me I was told that they had suspended emergency deliveries due to the weather. I told them it was an emergency delivery only because they didn't meet their scheduled delivery that I had order over 2 weeks prior. Sorry, no go even though it was their fault. They will deliver within 24 to 48 hours, maybe, depending on the weather and if my driveway doesn't get iced over. What irritates me even more is they then have the gull to say, Thank me for being a valued AmeriGas customer. Yea right, I feel real valued.... I hope our electricity doesn't of out!!!

Unreliable. Stayed home from work for service, which ended up being moved to another day without…read morewarning. They let our tank run down to 0 at the coldest time of the year when we were on auto refill. Do not trust them with your home and heat. Would give zero stars if possible. Note local schedulers and managers seem great, but the folks you get when you call the support numbers are at best uninformed, and at worst actively making things harder. An example: I got two confirmations for a service appointment, listing different days. So I got on a chat and asked which day. After 30+ min on the chat they confirmed multiple times that it was "tomorrow". I stayed home from work when we had a service appointment and they were a no show. Also asked to talk to a manager when we were on auto fill and they let us completely run out of propane on the coldest night of the year. They put me on hold for more than 40 min and said the soonest they could come was a week later. House was in the 40s before we sorted it out, Avoid.