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    I thank the overnight crew from the dispatchers to the ones on call. It was a miscommunication and they resolved the issue.....thank you

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    Alagasco - Very friendly and helpful technician.

    Alagasco

    (2 reviews)

    I recently set up may gas for the apt I moved into and the Service mechanic was very helpful and…read morefriendly when we met to turn on my appliances. The only thing that would have made it better is if I could have had it set up after 4pm or on a Sat.

    I just recently bought my first home and started paying a gas bill, i've previously rented…read moreapartments that didn't use gas. So five months into owning a home, I come home to see a notice that my gas had been cut off. I call Alagasco immediately after realizing I had never received a bill and thus never paid my gas bill. After explaining the situation over the phone the manager realized that they had been sending the bill to either the wrong person or the wrong name. I asked if they could refund the penalties I had acquired which turned my $80 bill into a $250 bill due to the fact that they had never directly notified me of termination. They refused a refund because they had apparently used an automated service to call and notify me of termination. I explained to them that due to the type of work I do, I'm not able to receive phone calls and there was never a voicemail. The managers response to this was "Sir, we understand that we have sent the bills to you in a different name, we also understand that the automated system doesn't leave voice mails and that you never received an email but it is your responsibility to notify us if you aren't recieving bills and due to this we don't think we have any responsibility to refund you anything." And to make matters worse, they refused to turn my gas back on that day, they told me that I had to be there to meet the technician when one arrived and that they couldn't tell me when he would arrive only that he would be there between eight am and five pm which caused me to miss a day of work. Look, I'm not mad about them turning my gas off, the bill wasn't paid, they have the right to terminate my service. I'm mad because they forced me to pay over three times the amount of my bill after admitting fault. I'm also mad that they refused to turn my gas back on that day and they couldn't give me an estimated time of a arrival to meet the technician. So to sum up my experience with Alagasco "customer service" department and customer value; I had to pay three times the amount of gas that I used, had to go over 24 hours without gas in the winter and had to take a day off of work to wait for the technician to arrive. Absolutely repulsive experience, I plan on eliminating all my business with this company after this winter!

    spire energy - naturalgassuppliers - Updated May 2026

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