AMERIGAS IS A JOKE!!! If anyone looks for a propane supplier avoid AMERIGAS at all costs. The home we purchased already had a 250 lb AmeriGas tank. When we inquired about removing it for another supplier we were told it would cost us around $400. Because we use it as a secondary heat and cooking source in the event electricity goes out we decided it wasn't worth the cost to remove even though the cost is $5.00 per lb due to low usage. In anticipation of the recent cold storm we ordered to fill the tank on Jan 21. We were told delivery would be between Jan 28 and Feb 2. We were provided a delivery date on Jan 23 of Feb 2. Well needless to say they never delivered on Feb 2. Our tank level is now down to 15%. When I called to find out when our missed delivery would be delivered I was on a phone hold for an hour and a half. When I finally reached a supervisor because the rep could tell me I was told that they had suspended emergency deliveries due to the weather. I told them it was an emergency delivery only because they didn't meet their scheduled delivery that I had order over 2 weeks prior. Sorry, no go even though it was their fault. They will deliver within 24 to 48 hours, maybe, depending on the weather and if my driveway doesn't get iced over. What irritates me even more is they then have the gull to say, Thank me for being a valued AmeriGas customer. Yea right, I feel real valued.... I hope our electricity doesn't of out!!! read more

Unreliable. Stayed home from work for service, which ended up being moved to another day without warning. They let our tank run down to 0 at the coldest time of the year when we were on auto refill. Do not trust them with your home and heat. Would give zero stars if possible. Note local schedulers and managers seem great, but the folks you get when you call the support numbers are at best uninformed, and at worst actively making things harder. An example: I got two confirmations for a service appointment, listing different days. So I got on a chat and asked which day. After 30+ min on the chat they confirmed multiple times that it was "tomorrow". I stayed home from work when we had a service appointment and they were a no show. Also asked to talk to a manager when we were on auto fill and they let us completely run out of propane on the coldest night of the year. They put me on hold for more than 40 min and said the soonest they could come was a week later. House was in the 40s before we sorted it out, Avoid. read more