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Inszone Insurance Services

5.0 (5 reviews)
Closed • 8:00 am - 5:00 pm

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11 months ago

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Chris W.

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9 months ago

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1 year ago

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3 years ago

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4 years ago

Very professional. Timely response. Helpful. Definitely would recommend to anyone looking for any insurance needs

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Landmark Home Warranty - Faulty installation of water softener in March, sitting in a puddle, cupboards rotting, leaking plumbing, no water to fridge/icemaker.

Landmark Home Warranty

(767 reviews)

"Landmark Uses Disreputable Contractors - AZA Repair & Brenovations HVAC Are the Worst"…read more Landmark Home Warranty continues to send out disreputable, fly-by-night contractors that leave homeowners worse off than before. Two recent service calls prove the point. Most recently, AZA Repair was dispatched to fix my GE Profile refrigerator. Instead of repairing it, the technician left the refrigerator completely nonfunctional (warmer than before), scorched it with a blowtorch, and improperly reinstalled copper lines sticking nearly two inches out, preventing the back panel from being reattached and risking wall and line damage. He left tools, oil, and copper debris scattered around, tracked oil through the house, and provided no receipt or service documentation. To make matters worse, he pushed the fridge only "mostly" into place as if to hide the scorch marks. When I called Landmark, customer service said no one could return for at least a week, even though we'd already been without a refrigerator for two weeks. Previously came Brenovations HVAC, which was called out for a straightforward AC motor replacement. That service quickly turned into a disaster: the technician left wires exposed (in violation of the company's own safety policy), installed the motor in a way that left bolts striking the fan blades, removed and discarded the HVAC cap without permission, and ignored our concerns about exposed wires near our children's backyard play area. After repeated failed attempts to fix his mistakes, the technician simply refused to return. Brenovations' management--and even the owner--gave up as well, siding with their technician and leaving us stuck with an incomplete, unsafe, and hazardous system. Both AZA Repair and Brenovations HVAC demonstrate the same pattern: unprofessionalism, negligence, disregard for customer safety, and zero accountability. Landmark's continued use of such contractors raises a bigger question--why should anyone bother paying for a home warranty if the companies they send out cause more damage, refuse to stand behind their work, and leave homeowners worse off than before?

If anyone is looking at buying a home warranty when they purchase their home I would strongly…read morerecommend not choosing this company. I have been a customer of Landmark Home Warranty for over 5 years and in the past have had a good experiences with them. However in the past few months I have been very disappointed and actually angry. In July I placed a work order for an outside drain line that was clogged, they sent a contractor out and while they were here they immediately told me that Landmark Home Warranty would not cover anything outside of the home. I asked why a plumber was sent out when I told the receptionist who scheduled the appointment that the drain line was in my driveway. I was was still billed the $75 even though no work was done. Then in September they billed me another $75 with my monthly cost and it came as one bill. I called the customer service line to inquire what the additional cost was for and he refused to take off the erroneous charge until I raised my voice and said, "You are stealing money from me." The customer service agents have all been very rude and it has taken me 3 calls to try and resolve these billing issues. I just cancelled my policy with them and switched to a different company that is $20 cheaper a month with better coverage. Good riddance.

Inszone Insurance Services - homeinsurance - Updated May 2026

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