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InSync Dance Studio

5.0 (2 reviews)

Services - InSync Dance Studio

Group fitness

Virtual fitness classes

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1 year ago

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4 months ago

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Xoticy

Xoticy

1.8
(5 reviews)
3.4 mi

As other patrons have stated, Monica is one of the most talented dancers I've ever laid eyes on and…read morealso her business practices seem elementary at best. It seems she is not interested in any form of constructive criticism to respect her own brand, as I have just dealt with the exact same experience customers from 2017 and 2018 have dealt with. I've been a gracious fan of Monica's for about 15 years and recently I ordered a 4 pair pack of her dancer socks. I really wanted some and I really wanted to support HER business and get some of her swag. I placed my order on 10/17/22. In all honesty, before my purchase she does explain that prep and shipping can take 6 business days or longer, and I can understand.. i imagined she is a small business and black women do deserve to be human and not robotic. I waited 2 weeks before contacting her via email as I could not find any customer service phone number any where and received no update about my order, even though the receipt email states I should be on the look out for an email when my order is ready. Even on my emailed receipted that I was indeed charged for the product, there is no information outside of an email to contact. The auto generated email stated I should expect a response within 72 hours. That was one business week ago now, 3 weeks total with no response or information about my order. I am so disappointed in Monica's business practices or lack thereof. I've read some of her lengthy reviews, and try to empathize with her experience: the issue is, she does not seem to empathize with the experience, OR LACK OF EXPERIENCE her clients and customers are getting. All those words, and nothing real is being said or any accountability taken. It feels like such a shame, I understand it isn't personal, she is a human and has the right to function however she so chooses and I have to respect that. And, also I have the right to express my dissatisfaction in my experience of her brand.

I've been emailing her for SEVERAL months about my refund, for a class that was cancelled OVER a…read moreyear ago, and she has responded with incredibly unprofessional responses. She told me to fill out the "refund request form" on her site... which I've already done twice..and yet SOMEHOW she still can't do her duty and refund people's money. She is not running a business, she is running a scam.

Photos
Jam with Dance Genre & Brand Creator Ms. Monica Wilson by visiting Xoticy.com
Jam with Dance Genre & Brand Creator Ms. Monica Wilson by visiting Xoticy.com
Atlanta, Ga Xoticy® Xpedition Tour 
 Upcoming Tour Dates listed at Xoticy.com
Atlanta, Ga Xoticy® Xpedition Tour Upcoming Tour Dates listed at Xoticy.com
Chicago, IL Xoticy® Xperience 
 For Tour Dates listed at Xoticy.com

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Chicago, IL Xoticy® Xperience For Tour Dates listed at Xoticy.com

InSync Dance Studio - dancestudio - Updated July 2026

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