Very responsive. Their service tech, Nikita, is very knowledge and was very clear in explaining the…read moresituation and our options. Definitely recommend.

Good service and technicians. Communicates well. All the technicians are patient with answering…read morequestions and explaining things. Sam, T'Shayla, Jerome, Mark, and Ryan have all been wonderful.

This company was inconsistent in what was wrong with my furnace. The tried to charge me hundreds…read moreof dollars over the cost of b the job. Very bad company. Rude and disrespectful.

Absolutely the worst company that I have ever dealt with. Installation mistakes and terrible…read morecustomer service. Also, it doesn't matter if you decline their service contract. They will just sign you up anyway and charge your card automatically. This company does not care one bit about the customer. It's all about the money. Bad business practices and horrible customer service. I can't stress strongly enough to stay away from this company.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

I called the company to discuss an issue I had with the technician who came to perform a seasonal…read moretune-up. During the appointment, the technician told me that cleaning the flame sensor would cost extra, even though I believed it was part of the tune-up service. When I questioned it, he then said he would go ahead and clean it at no charge, and the process took only a few minutes. When I called afterward to clarify why this happened, I spoke with the owners. Unfortunately, the conversation was difficult -- I felt talked over, and the responses came across as defensive. I did not feel that my concerns about the service or the upsell attempt were listened to or addressed. Based on my experience, I would recommend that others consider this factor when choosing a service provider.

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

We just bought a new house and of course there was a snafu with our furnace not actually heating…read morethe home. We called Williams Comfort Air specifically to take advantage of their same day maintenance calls. Not even 5 hours after I called, their service tech Patrick D arrived. He was at our home for 5 hours diagnosing the issue and checking all components for proper function. He fixed the problem, stayed until our house was warm, and didn't end up leaving until nearly 10pm. Patrick was incredibly knowledgeable and friendly. We decided to sign up for the subscription with Williams Comfort Air and I feel it was a worthy investment.

This review is for Williams Comfort Air Mr Plumber. What was to be an ordinary service maintenance…read morecall on a water heater installed last year became an extraordinary pleasant experience. Our Mr Plumber technician, JEFF was easily the best interaction in 50 years with a plumber. Jeff is not only extremely talented in his trade; he exemplifies the best in the top of customer service. Within an hour duration of the service call he had become family. JEFF IS CERTAINLY AN ASSET OF WILLLIAMS COMFORT MR PLUMBER. Two days after our experience, we saw Jeff highlighted on a commercial recognizing his out of the ordinary care for a customer in distress. I can truly attest that the guy you see hugging the elderly customer exemplifies Jeff's treatment of his customers. He is a blessing.

Installed unit incorrectly. Wrong wiring and didn't connect one element in heat kit. Fire hazard…read more You can't reach them. No voicemail option. They suck

On 5/20 I paid $3138 to Comfort Heating & Cooling for the installation of a new AC with a workman's…read morewarranty and quality guarantee. I specifically asked the installing technician to test everything before I made the payment and was assured that it was in working order. As a result or their improper installation, the flooring has water damage and needs to be replaced in addition to mold treatment. Comfort Heating & Cooling would not return my calls but did email me indicating that they refuse to honor their own workman's guarantee.

Routine inspection of my furnace found a capacitor that was starting to show signs of going out of…read morespec. Was told the part was under warranty, but the part would be $280 to install. The technician had the part already in his hand, and it is a plug and play part, which may at most cost $5. This is horrible business practice, and I will no longer be doing business with Plumbing Heating Paramedics. This company promotes pulling a fast one on their customers, as Wayne the tech mentioned to me he knows the part is very inexpensive, yet still chooses to work for this company, and then was attempting to force his religeon on me by saying I would be finding Jesus some day. BEWARE of this company who trains their employees to follow this poor business practice.

Because I had purchased a furnace from Plumbing and Heating Paramedics and received excellent…read moreservice and a fair price, they were first on my list when I found an outdoor water faucet frozen after the winter's cold weather. A technician came out and inspected it. He said he needed to turn water off to the whole house but probably would run into a problem with the shut off valve, and recommended that be replaced also. The total bill was going to be almost $1000. I wanted to think about it so paid him $85 for a service call and told him I would get back to him in a few days. In the meantime I spoke with a friend who has some plumbing knowledge and he told me how to make the repair. I didn't need to shut off the water at all. It cost me less than $6 and took about 5 minutes. I definitely feel I this technician was trying to swindle me. I called the owner and asked to speak with him to give him a chance to rectify the situation, but after leaving a message because he wasn't available never got a return call. I would avoid these people because now I sincerely questioned their honesty and/or competency.

I had a agitator that broke off on my washing machine I have choice home warranty the gentleman…read morecame looked at my washer ordered the parts got approval from the warranty company to fix it and I was up and running in a few short days he was very professional did a wonderful job cleaned up after himself I am very happy and satisfied with his work

Choice Warranty assigned my dishwasher problem to Sonny Appliances. Without consulting me, an…read moreappointment was made for a time period between 11am to 3pm. I received an email at 6:17am on the appointment day. I received a call from the technician at 3:04pm to confirm my appointment and inform me he was on his way. He arrived at 3:49pm and walked into my kitchen without concern for the water he was bringing from his shoes (it was a rainy day). I told him the dishwasher does not clean the dishes. He took the filter out of the dishwasher and as he ran hot water through it to clear out a few pieces of food particles, he hit it against the divider of the sink splashing water all over my clean dishes and counters. As he started the dishwasher, I told him it does not dry (heat dry). He made his conclusion the dishwasher needs a new pump. He stood up, asked for a credit card and told me the warranty company will have to order the parts. He charged my card and was out the door at 3:58pm. From this experience, I would not call on Sonny Appliances. The disregard for common courtesy was loud and clear. I'm sure he wasn't having his best day today; I'll give him that. Choice Warranty owns some of the blame here. I would not use Choice either.

The plumber was assigned to resolve faucet leaking issue through Cinch warranty, arrived at the day…read morethat was scheduled without providing details regarding time which caused some inconvinience, replaced the faucet that began leaking again in 2 weeks. On my message came to check saying that I could tigten it on myself. The issue was fixed for the next 10 days, in 10 days leaking returned back. When I messaged providing details on the issue the plumber replied next day that I should tighten it on my own. I asked to fix it but didn't get any answers. I requested back service through Cinch, so he scheduled the service for the next day but didn't come. Comon, I payed to get the work done, no to tighten it on my own every 2 weeks.

Jason is amazing! We just bought our house and immediately had both upstairs showers leaking into…read moreour kitchen. He got it fixed quickly and communicated everything to us and was extremely professional and respectful while working in our home!