I would give this business establishment no star if I can!
They would constantly send you request letters for documents and changes to existing insurance policy wordings. First request, second request, third request, final request.
I would respond to each and everyone of those requests either by calling ITS Account Manager Mr. M P (This guy NEVER returns phone calls), or by talking to a different Mr. M or by faxing information or by asking my insurance agent to contact them directly. My agent would get in touch with them and send them documents needed.
At one point I had to call the loan company that contracted ITS to collect insurance information from me just to find out what exactly it is they need DUE TO VERY POOR COMMUNICATION WITH ITS!!!
I feel bad for all the people that know very little about insurance policies like myself who has a very hard time communicating with people who ignore and neglect phone calls. read more