Since the whole mess State Farm put me in I did switch offices and now have switched away from…read moreState Farm all together. However, this office continues to do shady things. Shawna wrote a review to counter me, not just once but now twice. Her other review was removed. Now she is using false names and profiles. She is an employee of this office. This is against yelp policy...but then again they have never been good with interpreting and following policies.

We have been with this agent for over 20 years!! When I read the negative review, I felt I had to…read morepost one of my own. Over the years, we've carried multiple cars and homeowners insurance. Tyrice and his staff have always been friendly and professional, and so helpful. From hail damage to cars and a roof, to minor fender benders, my calls and claims have always been handled promptly, and they work to keep rates as low as possible. They take time to explain everything so, even if I don't always like the answer, I understand everything. I'm probably the most particular person on the planet, and expect excellent customer service. Tyrice, Shawna, and Roxana are the best!

Brian always comes to the table very prepared with money-saving options, no-pressure options, and…read morethe items that fit my personal needs. No hard sell, just honest open dialogue.

Not sure why Mr. Ackerman is soliciting my business with a photo of my home when I don't live…read moreanywhere near him or his office. The only thing that might be more offputting is seeing that others have complained about the exact same thing and he asks for their name and address to take them off whatever list he's using rather than acknowledge it's unwanted and discontinuing the practice. That tells me he's willing to bother an unlimited number of people with these mailings in exchange for the few he might hit on. Hard pass, Brian.

I was help by a young man named Kylee Kingsley. He was able to provide me with a great savings on…read moremy home and my car insurance, almost $800 a year in savings! Highly recommend!

From the owner: Insurance Agency - Personal and Commercialread more

Wonderful company! I like that my insurance company is local and I can actually see them and talk…read morein person if I choose.

I love Mellisa and her staff. If she can find me a discount she does it without me even asking.read more

Absolutely phenomenal! Shannon was able to take care of all my needs very quickly, I am a hard…read moreperson to please (lack of patience) and I was very pleased with all her hard work! She definitely needs to be recognized. AND on top of handling everything quickly she was the sweetest person to speak to and was able to answer all my questions. Great work to the team at Heartland Shannon, John and Kristina!!

I would like to recognize Jalah Turner of United Heartland Insurance for her consistent follow-up…read moreand insuring everything is correct from start to finish. Thank you, Jalah for the smooth transition.

I have personally known Mike Yoakum for many years. As a woman, I can say, he has always treated…read moreme with nothing but respect. As a client the office has gone over and above many times. My late husband had Medicare supplemental policies through this agency. The agent came to our house, 20 miles away. Recently, my mortgage was sold and I received a notice from the new company saying I was out of compliance by not having hazard insurance. The notice is alarming, almost threatening, however, I knew all I needed to do was make a quick phone call to the agent and it would all be taken care of.

My Mother and brother have used Lighthouse for many years and extremely satisfied, Their agent Don…read moreCarpenter goes above and beyond servicing them and always in a timely manner. He has saved them money over the years and made excellent suggestions without sacrificing coverage. Glad he has them in their best interest for needs and coverage.