Always quick to respond and provide any information needed. Valita does great follow though on any…read morechanges or questions. Happy with services provided.

Chris and his team provide excellent and timely service. East to get in touch with and will work…read morehard to meet your needs.

Great place to buy a car.Family owned and operated. One of the best buy here pay here lots around…read more Great experience

From the owner: We offer pre-inspected used cars at competitive prices. Each car comes with a warranty for your…read moreprotection.

Abby was outstanding today providing me a life insurance quote. Courteous, friendly, and…read moreprofessional. It's always a pleasure dealing with Melissa Vasquez agency

Excellent costumer service!!! So on point with information delivery, loved the professionalism and…read morewarm service. Totally recommend !!

I worked with Amanda. All went well. Happy about getting a lower rate including roadside assistance…read moreand rental car as well. All questions answered too.

Cancelled after 15+ years of full coverage car insurance. Things have seemed to completely change…read morefrom Tom Brum. Do your research!

I called a few places to get an insurance quote, was sent to Voicemail, and never actually spoke to…read moreanyone except receptionists who forwarded my calls. I left detailed messages for insurance agents with multiple options in how to respond to my inquiry, including my immediate need for insurance, but no one returned my calls, so four days later I contacted this office. I was incredibly surprised totally thrilled at the speed in which their service representative, Jalah, responded to my inquiry! Not only was she fast, she was immediately able to provide me with a LOT of helpful information during our conversation to educate me about my options, but also get additional information for me, including costs, PROMPTLY. As a result, I'm became very well-informed and happy with the available options and cost, and so I purchased insurance from them with Jalah's expert service. Jalah was friendly, responsive to my needs, informative, professional, and most of all, patient with my seemingly never-ending questions and requests for explanations. Given my experience with her I highly recommend this office and insurance provider for their services. Jalah was fabulous and the insurance coverage I purchased is exactly what I needed AND at a very fair price! Kudos to Jalah's customer service and the perfect policy for me! It was a TOTAL PLEASURE to do business with such a highly competent person. Go there. They care. You'll be glad you did!

Absolutely phenomenal! Shannon was able to take care of all my needs very quickly, I am a hard…read moreperson to please (lack of patience) and I was very pleased with all her hard work! She definitely needs to be recognized. AND on top of handling everything quickly she was the sweetest person to speak to and was able to answer all my questions. Great work to the team at Heartland Shannon, John and Kristina!!

I have personally known Mike Yoakum for many years. As a woman, I can say, he has always treated…read moreme with nothing but respect. As a client the office has gone over and above many times. My late husband had Medicare supplemental policies through this agency. The agent came to our house, 20 miles away. Recently, my mortgage was sold and I received a notice from the new company saying I was out of compliance by not having hazard insurance. The notice is alarming, almost threatening, however, I knew all I needed to do was make a quick phone call to the agent and it would all be taken care of.

Mike Yoakum was overly friendly at first, and always tried to pretend that you were old pals…read morewhenever he talked to you. But after years of not listening when we called and raising our rates annually, and moving to a different city, and no longer needing the crazy wheelchair van rental insurace that only Western Reserve would even offer, we decided it was time to shop around. Mike accused my wife of being drunk when we finally chose another insurance company, verbally harassed her, lied about the policy, and tried to bully her into staying. He even had the gall to insinuate "If you're really a Christian you'd stay with us. We're a Christian company." We never once mentioned religion to him. I find that offensive to Christians and non Christians alike. Then he refused to cancel our policy stating that he only works for his clients which we aren't anymore. "We need you to have the agency send a signed cancel on both home and auto." Worst of all, I believe that he's an old school sexist who would never have said half of those things if he were talking to me instead of my wife. True colors shown, he comes off every bit as low as the classic sleezy used car salesman. Best off elsewhere.