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    InstaShine Car Wash

    4.0 (4 reviews)
    Closed 7:30 am - 8:00 pm
    Updated 2 months ago

    Services - InstaShine Car Wash

    Car wash

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    Tommy's Express® Car Wash

    Tommy's Express® Car Wash

    (8 reviews)

    I wanted to give credit where it's due and share an update on my experience with Tommy's Express…read moreCar Wash. I recently had a concern regarding my membership and billing, and today I received a phone call from the general manager, Brian Hill. He was professional, understanding, and took the time to go over everything with me. After reviewing my account, he refunded the individual wash charges and added an extra month to my membership. I really appreciate him reaching out personally and taking the time to resolve the matter. Customer service matters, and Brian's follow-up made a big difference. Thank you to Brian, the Tommy's Express team, and the Sinking Spring car wash location for taking the time to address my concern and make things right.

    I had a very disappointing experience with Tommy's Express regarding my membership and billing…read more I was paying for a monthly unlimited membership, but I was also being charged per wash. Guest Services confirmed that my account showed both a pay-as-you-go plan and an unlimited membership. I was charged multiple times, including $40.27, $22.00, $22.00, and $66.00. The setup was eventually corrected in the app, but when I asked about a credit or reimbursement, Guest Services told me they could not provide one because the location is independently owned. I also spoke with the site manager and was told they could not credit or reimburse me in any way either. From my perspective, I paid for a monthly membership, was also charged per wash, and then was told nobody could offer a refund, credit, or any type of compensation. I understand confusion and billing issues can happen, but the lack of accountability or customer courtesy was very disappointing. I also had a separate issue where I drove to the Sinking Spring location before posted closing time, with no notice in the app that they had stopped washing. That was especially frustrating because this location accommodates my dually, and I went there specifically for that reason. Because of how this was handled, I canceled my membership. I hope Tommy's Express improves how they handle billing concerns and customer service issues going forward.

    InstaShine Car Wash - carwash - Updated July 2026

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