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    InstaDrive

    1.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    4 years ago

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    Avis

    Avis

    1.0(1 review)
    2.8 mi

    I am submitting this report to formally document the ongoing unprofessional conduct, negligence,…read moreand lack of accountability I have experienced at the Avis rental car location in Bayonne, NJ. I am a preferred member (ID: D4678T), and I have rented vehicles from this location consistently through the Uber rental program. Despite numerous complaints to Avis corporate and repeated attempts to escalate the matter, I have not received adequate resolution. Unprofessional Conduct by Management (Sheila): On one occasion, I was contacted by Sheila (purportedly the General Manager) regarding a delayed vehicle return. I informed her I was severely ill, but she showed no empathy and instead raised her voice and threatened repossession. When I arrived at the location to resolve the matter, the quoted balance was inconsistent with what I was charged. I questioned the discrepancy and was told that Sheila's system is different from the in-store system, which I find implausible given her managerial role. Disrespectful Behavior by Staff (Ella): Ella, who frequently works at the counter, has repeatedly treated me in an unprofessional, dismissive, and combative manner. She processed my credit card payments while wearing an earpiece and speaking on the phone--highly unprofessional. That specific credit card, used solely for rentals, later showed multiple fraudulent Amazon charges. She has refused to escalate complaints or allow me to speak to any supervisor other than Sheila, often dismissing my concerns or ending calls abruptly. She told me that another supervisor, Sarah, "will never be in-store" and there is "no need" to escalate any concerns beyond her. Vehicle Issues and Safety Concerns: I was issued a vehicle with an expired registration, which resulted in me being locked out of the Uber platform and unable to work. When I reported this, Ella claimed it was my responsibility to monitor registration--despite the fact I do not own the vehicle. A replacement Chevy Bolt later developed serious mechanical issues, including non-functioning A/C, rapid battery depletion, and system errors. The next Chevy Bolt I received had a dirty interior and malfunctioning windshield wipers, making driving dangerous during rain. I received a parking ticket for no registration sticker (NY plates). Though I was told I wouldn't be held responsible, the incident adds to the lack of accountability in vehicle management. Failure to Honor Compensation and Corporate Agreements: I was granted a free rental day and 20% compensation by Avis corporate. When I attempted to apply these to my contract, Ella refused, claiming her supervisor would not approve it. She also questioned why I received compensation in the first place, further escalating the confrontation. Previous Attempts to Resolve: 07/09/25: Case ID 72748154 Tanisha (Supervisor) Sheila (Phone call @ 8:44 AM) Latoya (ID 41913 @ 8:30 AM) Melody Smith (Supervisor, 3:15 PM) 07/23/25: Compensation offered: 20% off / $86.00 07/24/25: Case ID 74439755 Zandi (Supervisor ID 347100 @ 8:50 PM) Despite these communications, no resolution has been provided, and the treatment from local staff remains dismissive and hostile. I am requesting that this matter be formally investigated and addressed. I have been a consistent, paying customer and have received substandard service, potentially unsafe vehicles, and an alarming lack of accountability at the Bayonne Avis location. I am not comfortable continuing to do business at this location but should not have to go out of my way to receive basic professional service. Thank you for your attention to this matter. I am happy to provide further documentation or speak with an investigator if needed.

    Fast Track Auto Body And Repairs - Before and after shots of our truck

    Fast Track Auto Body And Repairs

    5.0(11 reviews)
    1.5 miNew Brighton

    I used Laub Autobody as my body shop for over 40 years. I had a damaged bumper cover on the2016…read morePorsche from a parking lot "gift". I took the car down to see my old friends was shocked and frankly dismay to see the old family business had been sold. A new name and new ownership, but the same clean shop and many of the old familiar faces (shout out to my old friend Tom ). I decided to a chance and have the car repaired there. I am glad I did. They were fantastic! This is a minor repair and, thankfully, no parts were needed. Despite the shop being very busy they gave me a estimate on the spot, asked If I leave the car and the owner gave me ride home. 2 days later (not a typo) I get a call that my car was finished. Now I am a very particular and demanding customer when it comes to my car and I knit pick!!. The repair was excellent and the paint work was perfect. They even gave the car a light detailing and she was car show ready. The final cost was as agreed and reasonable. No surprises! I was blown away! Fasttrack Auto Body: Great customer service, top notch work, reason prices, integrity and quick turnaround. Couldn't ask for more. I have found a new body and fender shop. THANK YOU!!!

    Pleasantly surprised is an understatement!!!! I was in a bad car accident on Nov 2nd and thought…read moremy car would never look the same. OMG was I wrong. My car looked showroom ready. Al and Nick are the best. Very professional, patient, and kind. When I went to pick up my car, Al had the young man bring the car around and turn the heat on so the car would be warm when I was done with the paperwork. I live in NJ, but Fast Track was the only place that had availability and could start on my car right away. Well worth the trip to Staten Island. HIGHLY RECOMMEND!!!!!!! Thank you Al and Nick for making a very stressful situation easier to manage.

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    Fast Track Auto Body And Repairs - AFTER, wow!!!!

    AFTER, wow!!!!

    Fast Track Auto Body And Repairs
    Fast Track Auto Body And Repairs

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    InstaDrive - carrental - Updated May 2026

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