I bought a "new phone" from this location 3 days ago. The volume button on the phone never worked…read more I waited until my next off day which was 3 days later to bring it back and they said they can't do anything about it. The team wasn't helpful at all. They told me to try Best Buy or apple store maybe they could help.

The staff is friendly and always tries to help. They have a…read moregood selection of phones and accessories in stock.

I would love to state that this location and their customer service will wow you...but alas, that…read moretruly isn't the case. Truthfully, this place is hit or miss customer service...and I'm starting to think that is why an armed officer is always stationed at this location. To give just a minor incident while at this location: Something was wrong with the charges I received, and items promised were not given. I came back to this location to show them the contract I signed and what promises were made. The store was showcasing the power of their bluetooth speakers. Music was pumping loudly in two languages, Spanish and English. The customer service representative did not like that I stated that a mistake was made and promises were not kept, but he couldn't deny all the documentation. I was merely asking why was he hesitant to fulfill the obligations and he tried to turn the situation into me being a hostile customer because I was yelling at him. On the surface, I was yelling at him, but ONLY BECAUSE they had the music blasting in 2 languages and I could barely hear anything! The security guard even had to correct the representative because I was only trying to be louder than the music. It ended up being a horrible look for the staff that day. All in all, don't come to this location with thin skin because you just get a customer service representative that IS NOT having a good day.

Avoid like the plague. They never seem to have any phones in stock and keep turning me away as a…read moreSprint customer. Switch to another carrier that cares for their customers since this is not it.

went in originally because my screen turned white on my IPHONE 14 pro max and Apple quoted me $400…read moreto fix it. They said they could fix my screen for $100. I took it in and after 30 minutes it was changed. Almost immediately after my display had a white spot, front camera was blurry and typing was not cohesive.I got home and called him and he said he would fix it and put on a better screen. I was confused as to why he wouldn't ha done that in the first place.He would change it no extra charge to the screen that was "supposed" to be on there. I also asked about changing my battery also because the battery life had diminished because I use it for work. He said he would order the battery and replace my screen again. My husband wanted to get his battery replaced also. We went the next day and got the screen replaced and batteries changed. Once walking out I realized my phone could no longer read my Face ID. I went back in and he changed it again. It's been a week and it's been soooo frustrating. My phone constantly overheats, my display barely recognizes taps, my battery won't stay charged at all and this phone is pretty much worthless. I'm now getting a new phone so it was a complete waste of time. If you have a cheap non import an t phone they can fix it but other than that just go to Apple and make sure to get Apple care.

This is hands down the best phone repair shop I've ever been to! The team is super friendly,…read moreprofessional, and fast. They diagnosed my issue right away and had my phone fixed in no time. The prices are very fair compared to other places I've checked, and the quality of the repair is excellent my phone feels brand new again. What I really like is how honest and straightforward they are. No upselling, no hidden fees just great service. I've come here more than once, and every single time they've been consistent and reliable. If you're looking for a trustworthy place to fix your phone, this is it. Highly recommend!

Henry, at least that what he said his name was. On the phone very dismissive and rude. Had a phone…read moreto be turned on yesterday was told to wait a couple hours, aday layer still not working. Call and he was very dismissive and didn't want to explain anything and just wanted to show he knew better than me. Came up to the store and he continued being rude and dismissive and says he doesn't care what I think and for me to go away. The boost store next door had reasonable reps and they helped since he wasn't in his own store.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Houston, TX. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I was planning to go into this Boost Mobile store at 1701 FM 1960 but changed my mind when I saw…read morethe amount of trash and litter that had accumulated in front of it. I don't know how long it took for all that trash to build up there but it looked like it had been there for weeks. Sorry, but if you don't care enough about your store to clean up in front of it, where everyone can see everything every day, then I can't imagine that you'll care about me, just another customer. l'll shop elsewhere.