I've been a patient here since 2013 and am very happy with service. Building is in a strip mall,…read moretucked to the side of Kroger, round the pizza place corner. They have a nice waiting area and provide snacks and drinks (which I've never taken advantage of because I'm about to get my teeth checked...). The reception are a few regular ladies who are pleasant. The wait is always short, under 10 minutes. I have been seen by either Judy or Bianca. Both are really nice and helpful assistants. My favorite is Bianca, but SADLY she's only a rotational assistant coming from another location. The doctor always stops by for a final check after my clean-up, super nice but just a quick hello. Try not to give a really firm handshake, I think he keeps his hands careful b/c of fine practicing but I always forget and squeeze hard and feel like I'm breaking his hand haha. I personally take great care of my dental health so I haven't had many options done here but they get your xray in a couple of minutes once per year (I'm guessing depends on insurance etc) and I do the flouride swish once a year, they give you a wet towelette to wipe off afterwards. Pretty nice "open layout" rooms with a large reclining chair and a tv with some music. I ALWAYS get the mini toothbrush set goodie bag, after every visit and use it at work (perfect timing for 6 months.) CON: VERY in demand, so make sure you schedule ahead or if you change do it as ahead of time as possible. I have a hard time finding something within a month's need.

I have gone to Fossum for years and so have other members of my family, but his office staff has…read moredeteriorated since the move. I am not really sure I would recommend the dental care anymore. I had recently recommended him to someone and have not heard back yet. I tried to make an appointment for myself today and the scheduler could only babble. I called for an appointment and whoever answered said we are booked till November, but then she gave me a date in June I could not do so she looked again and she gave me another workable date and I asked her to confirm the date and time again and she said 11/10 and I said you mean 5 months from now? She replied 11:10 time and I said can you give me what date and she said 11/10 again and I repeated "November?" Finally got out of her it is a date in July at 11:10. Someone there needs to explain to this person that date and time are not the same or only hire people who know the difference. this was not my first encounter with this new location.

It's really a shame that the Dental services here are great but the billings are all screwed up.read more

CUSTOMERS BEWARE - The office manager, Stephanie, is rude, unprofessional and sneaky. First, they…read morepush the "deep cleaning" whether it's truly necessary or not and once you have the expensive recommended deep cleaning done, you will then be scheduled for MANDATORY 3-month cleanings that ARE NOT 100% COVERED BY ANY INSURANCE, which is NOT MENTIONED, so you're stuck paying for basically a 3-month membership to this office for OUT-OF-POCKECT cleanings or they will use scare tactics threatening the warranty of any of the very expensive work you had done at their location (ie crowns, bridges, etc..). According to Stephanie, you can NEVER OPT OUT of these quarterly cleanings, whether you can afford the out-of- pocket cost or not, EVER, or your warranties will be VOIDED. I would NOT advise anyone to get a "deep cleaning" at this location.. IT'S A SCAM to keep you paying as long as you're an Ideal Dental customer. Secondly, the billing is a mess! Dates of service are changed or incorrect and billing amounts are WRONG. They also file random insurance claims. CHECK EVERYTHING (ie dates, services, charges, etc...) and have them PRINT EVERYTHING before you sign it, so you can read it ALL first. Also, BEWARE of additional out-of-pocket services padding your bill. Lastly, watch out for sneaky Stephanie (Office Manager?) She will lurk around you while the dentist is working on you, without your knowledge. It's uncomfortable and unprofessional and the office clerk should be in the office getting the billing correct, NOT sneaking around patients in the exam room without announcing herself. It's creepy and I'm making a formal complaint regarding ALL OF THIS along with this review.

Terrible receptionist by the name of Leslie, very rude, unprofessional and nasty. She refused…read moreservice to me and lied after lie.

So glad I switched dentists! My previous one was very good, but now I feel like I'm in even better…read morehands. Dr. Toan made sure I was comfortable and was thorough in his assessment. I know more about the state of my teeth and gums now after his walkthrough. It's a little odd to say, but I look forward to my next appointment. If you're looking for a caring, trusting dentist with the latest technology and techniques, then Haven Dentistry is the place for you.

We had an amazing experience at this dental office! My wife, my almost-4-year-old, and I all went…read morein for cleanings, and everything from start to finish was excellent. The doctor was great--very professional, gentle, and thorough. But what really stood out was Chris, the one who cleaned our teeth. His caring attitude and the way he made sure we were comfortable through every step meant everything to us. He was patient with my child and made the whole visit feel easy and stress-free. The office is also very close to our home, which makes it super convenient for our family. We're really happy we found this place and definitely plan to keep coming back. Highly recommend!

Sapphire family dentistry was my best experience visiting the dentist ever . The staff is extremely…read morefriendly and accommodating. The dental staff were very helpful and informative. The process went smoothly and quickly. I will definitely be coming back and bringing my family

My husband and I were initially impressed with this dental office because we could complete all…read morepaperwork online before arriving. When I scheduled, I clearly stated that we only wanted regular cleanings and was told that could be done at our 8 a.m. appointment, with instructions to arrive at 7:45. We arrived early and waited until 8 a.m. before anyone greeted us. The visit started off well the hygienist took x-rays, blood pressure, and saliva tests, which made it seem like they genuinely cared about our health. Unfortunately, things went downhill quickly. After nearly an hour, we still hadn't received a cleaning. Instead, the dentist told me I needed a deep cleaning and crowns. I explained that I'd review those options later but just wanted the standard cleaning I came for, especially since my previous dentist said crowns might be needed eventually but not anytime soon. The office manager, Andrew, then came in to review treatment plans and coverage, but the conversation felt more like a sales pitch. Despite me repeating that I only wanted a basic cleaning, he continued to push the deep cleaning and crowns, ending with, "Okay, we'll just need a signature." At that point, it felt dishonest and pushy. We left without getting a cleaning and won't be returning. Patients should be told upfront if the first appointment is only a consultation and not an actual cleaning and be allowed to decide for themselves if they want additional procedures. Recommendations should remain just that -- suggestions.

Getting rid of your entire dishonest and thief of a dentist and Pratice!!!!!…read more The Dentist is the worst we have encountered and biggest scammer. She purposely pulled My husband's two teeth instead of one, and gave him an estimate before completing work she never did. She even purposely pulled out even an extra tooth and gave him a price including two implants just to max out his credit line. She then turned around weeks later and said it never included the two implants even though she stated everything was included in the estimate and she pulled another tooth on purpose with no permission. She is now going to be reported to the state and all county and state ethics committees, the Dentistry Boards, and being sued for pain, suffering, and illegal practices and scamming patients for unnecessary dental work without their consent and never completed to complete fraud! She is about to loose everything for being a liar, fraud, and scammer. Not to mention fraudulent business practices and being the most untrustworthy and unethical dentist in Fort Bend County, Texas. I know she will get this and if she does she better get ready to lose her Dentist license to ever practice again. #yourefundorfixthis as promised or get ready to lose everything from being sued for pain and suffering, theft of services, and will be paying all attorney fees a lost wages. When she loses her practice and all her money, maybe these dishonest losers or learn to be honest and have integrity and do what they promise to stop conning people out of money and the insurance companies. She has by the end of the week, as we are getting our attorney already prepped to go for the TKO!

Recklessly incompetent, and rude to boot. They took X-rays and made all plans to pull a baby tooth…read morewith a denture "and see what happens"when the adult tooth was visibly never going to take the correct place. The rude part is a way longer story. PLOT TWIST: the baby tooth never needed to be pulled, and the pain being experienced was from a pocket infection easily identified and treated by a far more competent dentist down the road. So we got charged several hundred dollars and had a denture made for literally no reason.

Terrible place, AVOID AT ALL COSTS! They will Lie,…read moreovercharge, pressure you into care you don't want done, say they will give you a payment plan, but then force you to Pay the balance of said plan the next week, which is not a payment plan, I came back the next week with a temporary tooth, which I complained a lot about, because it felt Like a piece of hardened gum as a tooth, and they told me they needed the balance paid before fixing the temporary crown, the previous week they said they would give me 4 months to Pay, also wildly overcharged me on all procedures, by about $1500-$2000. Will say anything to get you to do what they want you to do. Avoid at all costs

Dr. Cho is no longer the doctor here. It is Dr. Reza Memar since 2023…read more Honestly, I'm not used to needing anything beyond a regular cleaning. I visit the dentist every 6 months, brush 3 times a day, and floss twice daily. I don't bleed when I floss, so I was surprised when Dr. Memar said I needed scaling. I came in for the $79 new patient exam, X-ray, and cleaning offer, and since I'm diligent with my oral health, I wasn't prepared to pay $120 for scaling. My issue wasn't the recommendation itself, but how drastically Dr. Memar's demeanor changed once costs came up. During the exam, he said there was no bleeding--just slight inflammation--and offered to charge $20 more than the promo. But afterward, his attitude completely shifted. He became condescending, backtracked to say I was bleeding, and gave me a lecture about gum disease and insurance--even though I had already said I didn't have any. He even told me to come to the back so he could "show me the bleeding," which felt unnecessary and intimidating. The interaction was so uncomfortable that I ended up crying in the chair during my treatment because of how threatening, condescending, and rude he was. I felt completely disrespected and pressured into paying more than expected. Dental care is expensive, and not everyone can afford to spend $79 without receiving treatment. Otherwise, I would have gone elsewhere for a second opinion. I've never had a dentist speak to me that way before. Find an office that makes you feel safe and respected--unfortunately, this one did not.

Day 2 of extraction recovery and I don't feel like a Big Mac that fell beneath the couch. The…read moreprocedure itself was completely painless and completely worth not being able to eat Hot Fries for a few days. Dr. Cho made sure I was effectively numb and I appreciate that so much because I've been on the opposite end and boy howdy, YIKE. Follow up appointment was made afterwards and this is the first time that I'm looking forward to returning to the dentist.

Dr. Sung and my hygienist were great during my appointment. They are super personable and made me…read morefeel very comfortable. Plus, the cleaning and exams were done gently and effectively. Definitely recommend this place if you're in the Richmond area for friendly and professional dental care.

Got my cleaning with Karen and exams done at this dental office. Super courteous and efficient! Dr…read more Van was fantastic. She took her time and really made sure everything was perfect. The staff is friendly and they have modern tech that makes the whole process smooth. Highly recommend for anyone in the Richmond area looking for dental services!

I visited a wonderful Dentist yesterday at Waterview Dental! Great front desk staff and an awesome…read moredental assistant as well. All we're very polite, efficient and professional! Thank you to Dr Rabeea Afzal and her staff for the GREAT last minute service before I traveled back to Alaska. George

Dr . Saeed did several fillings on my teeth, including the bottoms of my two front teeth, to make…read morethem smoother. They chipped within weeks and I noticed the face of one of my front teeth had a rough surface. It looked like it had been filed. When I pointed this out to her, she just kept polishing it, but it never became smooth again. When I expressed that I was upset about this, Dr. Saeed tried to refer me to a cosmetic dentist. Why should someone else fix what she did to my tooth? That filling continued to chip. A molar filling she previously did also fell out, and when I went in to address both of these issues, she refused to fix either of them. Instead she sent in her rude assistant, who tried to say I filed my own tooth. What? What kind of madness is that? Who does that to avoid accountability? My guess is she filed down the front face of my tooth to attach the filling, but I never approved if that at any point in time. She left me with permanent damage to my front tooth and took no accountability. This has been extremely upsetting. Please go anywhere but here for your dental needs!

After several visits, my opinion has not changed about Dream Smiles Dental. I've had a few…read moredifferent type of procedures done and all were great experiences. They all felt routine and kinda boring, which is wonderful for a dental practice. The office's utilization of technologies to communicate and complete administrative procedures is impressive. Largely contact free. This is a great place for quality dentistry in a very pleasant environment.

My appointment was at 1:00 pm, I arrived at 12:55, the front desk person (nice guy) didn't know the…read moredoctor wasn't in the office. I get back to the chair about 1:20 ish, in addition to the cleaning I need another service, instead of completing the cleaning I was left sitting in the chair for 20-25 minutes not being treated. The office staff person comes in and wants to go over the cost of a service I hadn't come in for, mind you I have now been in the chair for 45 minutes without any treatment. Finally the cleaning is done, I go to pay for the cleaning and they are still asking if I want to hear about the treatment plan. No, I can find another dentist whose patient care is more professional. I will NOT BE BACK!