Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Fantastic flooring place, we had another company come out and botch the job - these folks came out…read moreand clarified things, showed us what mistakes were made and which weren't, gave us a plan forward, and answered all of our questions and did this all for free. Will be hiring these people for our next job.

I needed my engineered hardwood floors refinished, and the first company I contacted barely looked…read moreat them before telling me they were too far gone and needed to be replaced. Thankfully, I got a second opinion from Dave's Master Floor Care. Dave carefully inspected the entire floor and explained that refinishing was possible -- and he delivered outstanding results with good value. Dave is thorough and an excellent communicator. He explained the types of wear on my floors and outlined his refinishing strategy step by step. With little room for error on this type of flooring, I appreciated his clear approach -- there's no "undo" button with refinishing! Dave also has tools I've never seen before -- it felt like he had a gadget for every challenge that came up. Plus, he's been doing this for years, so he knows how different stains and woods react. I even learned a bit along the way. And the best part? Dave does the work himself. Sometimes he brings an assistant to help with simple stuff, but you're really hiring him -- not a random crew. After seeing what he did with the floors, I also had him fix some big cracks in my garage and driveway too. Same story: great work, no fuss. If you want someone knowledgeable, equipped, and detail-oriented, I highly recommend Dave's Master Floor Care.

I found Dave through Yelp and, as usual, I am always a little suspicious of contractors I find…read morethrough an app but Dave really put my mind at ease once I spoke to him and heard how knowledgeable he was about flooring. He provided a consultation for my indoor floors, but then I had him also look at my garage floor and he said he was able to do the work I was looking for, which is what I will be reviewing here today. I had a few cracks in my garage floor and was looking to Epoxy it to protect it for the winter. Dave explained to me his process and how it differs from the competition which helps keep his cost low. The best part about Dave was that he stuck to the quote he gave me, with no surprises or additional ask for money, and he started when he said he would, got the job done quick, and finished when he said he would - anyone who has worked with contractors before knows this is a rarity! Dave was respectful and treated the place with care, and I would recommend his work to others. We think the garage looks great! Dave is passionate about his work and did tend to over-explain some things to me, so some people might enjoy that more than others but it was great to hear how much he knew about the subject!

Northland Coating did my garage floor in June 2013. During the warranty period, small cracks and…read morechips emerged. Justin inspected the damage and promised a recoat, but suggested waiting until the situation worsened and the winter passed, assuring me it would still be covered. Several years later, I believed the issue had worsened and attempted to contact them. After four initial text messages, Justin responded, requesting photos, which I promptly sent. Despite numerous follow-up texts, I received no further communication. I was ghosted! On July 19th, I sent a text stating that if I didn't hear back, I would file a report with the Better Business Bureau and post negative reviews on social media. As of August 1st, there has been no contact.

We used Northland Coating this year to seal coat our basement floor. It will last for decades…read more It all started when we had some basement flooding and then decided to use Luxury Vinyl Plank on our basement floor. We purchased the flooring (special order so it couldn't be returned) and then started tearing up carpeting and pad. What a disaster. Whoever glued the pad down must have danced across the floor with glue. Circular patterns, waves and open areas - no logic. The pad was a nightmare to get up, especially where they just seemed to pool the glue. But that wasn't the worst part. The floor was so uneven with lots of valleys and a really high spot in the middle. We couldn't lay the flooring on that. So we rented a grinder and tried to even out a lot of it. It was too much variance. I started calling places to level the floor with fill. Either they were booked out for 6-8 weeks or one company wanted $6000. Everyone else was $2400 - $3000. Then I obtained two quotes for sealing the floor instead. One of the companies we previously had done business with came in at almost double the price of Northland. Plus they wanted to speak to my husband too. Seriously, if I am paying why should you need to speak to anyone else? Northland was great. Justin came out and quoted our project. We were originally going to have most of the basement coated in 2 phases since we had very large items that couldn't be moved out (a piano was one of them). There was one area we were going to leave carpeted but ultimately we had the basement done in 3 phases. Scheduling was easy. It is a messy project as they do some additional grinding. They try to keep the dust to a minimum but it is dust and gets around. Justin gave me a link to the supply company and I was able to pick a custom mixed color for our floor. You can choose from many colors or design your own. You can also choose the flake size. The supply company also had a tool where you could upload your photo and show the floor color in that space. It was easy. Choose some texture in the floor or it will be slippery. The floor looks great. I even have the piano metal wheels just sitting on the floor and they are fine. We scratched the floor slightly moving a heavy object but it is hard to see unless the light hits it just right. This is a solid floor. It has been months now and it is holding up just fine. Plus it is waterproof. Jake and his team did a fine job. They completed all 3 phases and cleaned up nicely. We do have seams at the phase transitions but you won't have them if you complete the work in one phase. There was some chipping at the tile transition to the bathroom but Justin offered to pay to fix it. We just negotiated the price down for phase three. I was able to fix it myself using some supplies from Ace Hardware and a YouTube video.

I have used Thoroughbred twice now. I am so impressed with their professionalism, friendly service…read moreand so helpful. Thanks Jenna, Rob and the guys that did the installation. I would highly recommend Thoroughbred

We had a flood in our condo that left our carpets sopping wet - the water mitigation process…read morerequired us to have the carpet pads removed to prevent mold. Luckily we had been planning to have the carpets redone anyways and we chose to work with Thoroughbred since several of our family members used their services. I'm quite surprised with these negative reviews - our experience was great all the way through. Every person we worked with was so honest and have transparent recommendations. Our installation guys they contracted with were so awesome and corrected a small issue they noticed right away with Thoroughbred with no additional hassle for us. Prices are very competitive and a great value and experience. We will definitely keep them in mind for other carpeting or flooring needs!

I was in the process of placing my house on the market for sale but before I listed decided to…read moregive my house a little refresh to include removing existing carpet in the living, dining and bedrooms, replacing with LVT, new quartz countertops, sink and island. I met with Jeff to discuss my urgent needs and his company came up with great refreshing ideas. I was astounded how quickly the transformation took place. His attention to contrast and detail impeccable, along with his hard working professional team. I highly recommend this company for all of your designing needs.

My living room floor was carpeted with a subfloor underneath it. As I was leaving town, I not only…read moreneeded new flooring to replace the very dirty carpet, but also needed it done quickly. My neighborhood facebook page referred Black Swan and I contacted them and received a response very quickly. Jafar came over and took measurements, gave me an estimate right there, and finished it two days later!!! It looks absolutely beautiful!! The workmanship and attention to detail are wonderful. They also cleaned up literally perfectly before they left. And yes, their pricing was very competitive. I would absolutely recommend them and for sure will go to them for any future work that they also do.

Recently we ahd aneed for some carpet tiles to fit out our campervan. Murray said he. had just what…read morewe were looking for & they turned out to be just the ticket. Highly rated service & product. tks Murray.

First-time customer and could not be happier!…read more Bryanna and Lyn were very easy to work with and quite helpful. I went in not really knowing what I wanted. They were happy to help me select a color and style. The installer, Jaycen, was also great. He worked fast and picked up all scraps. He even helped me set up the threshold between the new carpet and existing floor in the hall. I highly recommend Simon Flooring and Design.

This company did everything they said they were going to do only PERFECT! What a great company…read more You will not be disappointed.

Carl was able to come out and have his team refinish my floors within my tight timeline and they…read morelook fantastic. Carl is very knowledgeable on the topic of flooring and is clearly passionate about providing a great service. Carl and his team listened to my needs and provided a service suited to what I needed completed. His team was timely, respectful, and knowledgeable. Carl maintained great communication throughout the project, ensuring I knew what was going on and when the work would be done.

We replaced this year existing carpet vinyl with new carpet and luxury vinyl plank, and we can…read morewholeheartedly recommend Bloomington Carpet One (BCO)! Josh was our salesperson, and was tireless, knowledgeable, and patient in working out different options and educating us about the pros and cons. We did some comparison shopping. BCO's good pricing, their responsiveness and promptness, and them doing their own work (not subcontracting) were compelling, so we went with them. After we ordered the work, BCO was able to put the job on schedule within days. The BCO installers accidentally installed the vinyl plank in the wrong area. This error also led to some other issues. When BCO realized this, it immediately acknowledged its error and responsibility, and worked to correct as soon as it could. The BCO installers were back the next day to start addressing the issues, and Eric and another employee even visited the job after their workdays, just to evaluate and determine solutions. Matt (general manager) got involved at the end to make sure that we were satisfied with the resolution. (We were!) However careful a company is, some type of error will happen sometime to that company - that's a fact of life. How the company - and the people at the company - respond sets the great ones apart. And Bloomington Carpet One, through its actions and the actions of its employees, clearly distinguishes itself as a great company!

Our realtor recommended Shelly and Carpet one for some carpet replacement before putting our house…read moreon the market. It was a flawless experience. The in home consult and measurements were done the same day we called them, and carpet was installed a few days later. Also - the pricing beat a quote we had from empire for a similar product by a few hundred dollars. Highly recommend.

I'm not usually the one to type up a review but I felt the need to do so after what I would…read moreconsider, the worst customer service I have ever experienced. My wife and I visited LL Flooring in Burnsville, MN. We had a very positive experience while visiting the store. We decided to proceed with a flooring project for our basement. We engage LL Flooring to install the flooring as they're the "experts". The "experts" arrived to install the flooring and by noon had walked off the job stating that the flooring was defective. Not only was it not defective, but they also started by installing the flooring in the middle of the room. I couldn't get another installation crew out for several days. It was also my responsibility to submit a service ticket, take picture of the defective flooring, and then work with LL Flooring customer support. I did this and didn't hear back till the following week and when I finally spoke with the customer service representative, she said that they don't have an SLA and that it's totally acceptable to respond back in that time frame. I cancelled the installation, installed it myself (with no issues and I'm not an expert installer by any means) and for the entire inconvenience of this project I was offered $150 credit. There's a lot more I could elaborate on regarding the poor customer service and experience my wife and I had but I hope that anyone who reads this reconsiders utilizing LL Flooring for installation. They're subcontractors, not LL Flooring employees, who care very little about your experience. This is from their website. I mentioned this to the customer relationship manager who I worked with. She said that they don't need to do anything and that she can send me a copy of the contract. Does this sound like it matches what they have on their website for their company values? Core Values We are Customer Obsessed We Embrace Diversity We Arrive with Integrity We Seize Opportunities We are Resilient We Own our Outcomes I wish you best of luck on your flooring project!

Poor quality flooring, first and only purchase from LL turns out to be under a class action lawsuit…read morehttps://msstrandbamboo.com/. I purchased the flooring in 2014 from LL in Burnsville and when I noticed the flooring was swelling and cracking I opened a warranty claim in 2016 which I was declined. Its clearly defective with some boards flat and smooth, as others have ripples and cracking. Flooring was laid in my den that is climate controlled and rarely used. LL has also had issues with formaldehyde in their flooring. They don't care about the health of their customers, and as with the class action, I was correct about my flooring being defective.