Don't come here if you're looking for fresh cookies OR anything close to what you ordered. Also don't come if you don't want your ice cream served in a cardboard box. Disgusted. Don't get me wrong though - Imma eat what they gave me. But I want you to know that nothing here is worth your $10. Period. read more

Insomnia Cookies - Food Delivery Services Near Me - New York, New York

Insomnia Cookies are my second favorite cookies. This location is a must drop in when I'm in this neighborhood. I like the chocolate chip and M&M but I'll take whatever they offer that day. Customer service isn't anything to brag about. It's in and out so I'm not gonna be interacting with them for long. If you haven't tried their cookies do it! read more

Insomnia Cookies - Yes more cookies please. 11/27/23 - Food Delivery Services Near Me - New York, New York

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Booo. Strictly prioritized online orders. Will be on line for 10/15 min watching employees prepare pick up orders. 03/12/26 at ~10:45p ET

Every Insomnia Cookies location is a shitshow. All of the employees seem miserable and there is 0 customer service when you go in. This location is no exception. They are lucky the cookies are good or I would never patronize this business again. I placed an order at 7PM through their own website!!! 8:05PM and the order has not arrived. I called the store twice about my order. They said they sent it out via Uber Eats. The Insomnia website tracker mentions nothing about Uber Eats and also says my order was delivered, so it is inaccurate. When I called the second time, the first person told me I had to call Uber Eats about the order. Why would I contact Uber Eats when I didn't place the order through them and it was Insomnia's choice to use Uber Eats for delivery? I argued about this because it's not accurate. Then, a second person got on the phone and said they are sending my order out again. Who knows if it will even show up. They have a nerve charging a $3.99 delivery fee for this bullshit. read more

I visited this establishment a few days ago. I love Insomnia cookies. I ordered a 6 pack of cookies. Every cookie was well prepared and tasted delicious. The customer service was quick. The cashier was nice. The store was very quiet as I was the only person there. I enjoyed my cookies and I'll be back soon. read more

Insomnia Cookies - 6-pack - Food Delivery Services Near Me - New York, New York

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In general, Insomnia Cookies is a great next-door-to-college-campus chain cookie store with warm, buttery cookies in a variety of flavors, and I've had good cookies a few times here before and not a bad experience until now because their customer service is horrendous. I docked multiple stars at this location near Columbia for their unprofessional service. A staff member was condescending when she refused to serve me the ongoing nation-wide Insomnia Cookies Halloween promotion, making up a rule that my "costume wasn't full-body". I don't really care so much about the fake rule (for the record, people loved my costume and makeup), but I am shocked at the way she was EXTREMELY rude, dismissive, and condescending to me as soon as I walked in to ask about the promotion, laughing at me and mockingly said "come back when you have a costume!". The lack of respect regarding this whole situation left me disgusted--and all over a single cookie! I cannot recommend this location in good faith unless there's a change in staffing or attitude. read more

I love their luscious cookies so much! Amazing service from Amanda as always Been going here for 4 yrs and she always makes my day!!!

Popped in between classes and the deluxe cookies were hot and fresh straight out of the oven. They cool down pretty quickly though so be sure to eat them immediately or they'll harden up. As for the classic cookies (not pictured) they never seem to be hot out the oven (no matter what location you go to--save for 125th). Not sure why that is. Maybe because they're not as pricey as the deluxe ones or because they're free for cookiemagic members. Either way, if it's free it's for me. No complaints here. Glad this location has the mint chocolate cookie as others seem to have it sold out quite often. The employee who helped me was really patient with my questions about my cookiemagic membership and got my cookies boxed up ASAP. Might come back tomorrow for my next cookie before my membership expires lol. read more

Insomnia Cookies - Triple chocolate, peanut butter, smores, salted caramel (deluxe cookies) - Food Delivery Services Near Me - New York, New York

My guilty pleasure... love the peanut butter with chocolate cookie. The sprinkles one is good too. They are insanely sweet but I don't care. They hit the spot and thats all that matters. read more

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I'm not really one to leave reviews on large chains, but this one location really stands out to me. I always have the most pleasant interactions with the staff here. No matter who's working, day or night, I always walk out of the store with a warm cookie (or two) in my hand and a smile on my face. Thanks insomnia :) read more

A little cookie shop from a big brand in the upper West side. The service is quick and easy, in an out. Cookies are served hot and stay in the oven/warmer until you order. I'm a healthcare worker and came to nab some of those free cookies. The cashier guy was very generous with the cookies and I deeply appreciated that. I really appreciate that insomnia cookies did that offer for the month of December. Definitely makes me respect the business more and makes me want to come back more often. Also, my favorite cookie was the cinnamon whiskey, I don't know why that cookie wasn't that popular. It was so different and such a crazy combination of flavors. read more

Insomnia Cookies - Food Delivery Services Near Me - New York, New York

I've tried their cookies before and it's so good especially because they warm it up for you! Today I tried the brownie with ice cream and it came with 2 scoops of ice cream!!! The only downside was the brownie was not warmed up so it wasn't as good with the cold ice cream. The dream weaver ice cream flavor was interesting and not too good since my friend and I couldn't tell what we were tasting. But the employees were really nice which is not typically what you from chain stores like this! Overall, pretty good place for some late night cravings! read more

Insomnia Cookies - Brownie with Ice Cream on a Brownie - Food Delivery Services Near Me - New York, New York

I've been eating Insomnia Cookies since I was in college at NYU, as it was founded by a few local alumni. Never found them to be particularly remarkable, however someone bringing cookies to an event with a bunch of broke college students is not going to go over particularly bad. Also the 'broke part' probably informed some of that opinion. Fast forward 10 years, and now on the UWS I live by their Columbia location. Things have come along, as it's a larger and nicer store. Prices are still on the high side for what you're getting, however at the end of the day are you really going to kill yourself over a $2.50 cookie? My favorites are the white chocolate macadamia nut, the double chocolate chip, and the chocolate chip in that order. It's great when they're fresh out of the oven, but the heating thing they keep them in does a good job. At worst that's what microwaves are for. If I'm going to grab takeout and want dessert, I tend to stop here to secretly grab shit. Definitely not worth traveling for, yet suffice to say I value this place a lot more than I used to. read more

Stopped here as I was craving cookies and typically enjoy insomnia cookies but didn't have a good outing here. Service: gym at the cashier was not friendly and actually ignored me fore the first 5 mins aa he did other things. Then I asked for one of the advertised Valentines day cookies the strawberry chocolate cookie he said they don't have any of those. So I ordered 2 other cookies. The cookies were ok. Overall experience was not what I experienced at other locations. read more

The staff here is super sweet and helpful! I always pick up the vegan Chocolate Chip and they are FIRE! You can def get the vegan ones and people wouldn't even know the difference!! read more

Insomnia Cookies - Food Delivery Services Near Me - New York, New York

There was an unfortunate mishap with my order but once I spoke to manager May she was very apologetic and worked hard to get my issue resolved! Always loved insomnia cookies but absolutely a number one fan of both Insomnia and of this location!!!! Shout out to manager May again!! read more

I placed an order on my phone for 6 cookies and came to pick it up. When I got there I saw the ice cream and was hoping to test a few flavors out since I intended to buy a pint, but they understandably weren't giving out samples due to their covid policy. The music was RIDICULOUSLY loud I could not even hear the woman behind the counter over it. I asked for a pint of chocolate ice cream which she proceeded to scoop without gloves on, despite the fact that her coworker standing right next to her was wearing gloves. I honestly lost my appetite for the ice cream after seeing that and the customer service was really abrasive and cold. Definitely not a welcoming or pleasant experience in the store, but the cookies were melty and good. The 3 stars are for the cookies, knocked 1 star off for the rude service and ridiculous volume in the store and another star off for no gloves (an absolute turn off, especially during their "covid policy"). Haven't tried the ice cream yet, not entirely sure I would return or recommend this location. read more

Insomnia Cookies - Food Delivery Services Near Me - New York, New York

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I'm going to be real my cookie was a bit stale. This is not my favorite location. In general, I love insomnia cookies I'm just not too fond with this location. Ig: Briannascravings read more

Insomnia Cookies - Cookiewich - Food Delivery Services Near Me - New York, New York

Nice location part of franchise chain. Serves cookies and cream cream. Recommend ice cream's sandwiches. Nothing like fresh cookies with ice cream in middle. read more

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Surprise this place had 3 stars. Everyone in my family loves these cookies. Might be a bit pricey but worth it. read more

Insomnia Cookies - Chocolate Chip Brownie Chocolate Chunk Cookie Peanut Butter Chip Cookie Snickerdoodle Cookie Confetti Deluxe Cookie - Food Delivery Services Near Me - New York, New York

Great for late night munchies. The cookies are great but the cookie with a scoop is perfect for your sweet tooth. My personal favorite is the chocolate chip cookie with vanilla ice cream on the side and cookie dough. read more

Insomnia Cookies - Cookie with a Scoop - Food Delivery Services Near Me - New York, New York

Now you know I can never turn down a soft, supple and sweet sugar cookie. Insomnia happens to serve up some of my favorite sugar and snickerdoodle cookies. You can expect your cookies to be delivered hot and ready to enjoy. The best part is; they dont serve up those crumbly type of cookies that just make you angry on the inside, their cookies are always fresh. Only qualm is that sometimes they can take forever to arrive if you order delivery. There have been 2 occasions where I order a box to be delivered within the hour and it takes 2+ hours to get to my door. Nonetheless, insomnia cookies are always worth the wait in my opinion. read more

Insomnia Cookies - Sugar Cookies Snickerdoodle Cookie - Food Delivery Services Near Me - New York, New York

I always come here but I never leave a review. I must say yesterday I wen to purchase two cookies and the lady who was assisting us was very nice. As she was serving the cookie it touched the counter and she gave me a new cookie. Now I did not have to ask and she did not know I noticed but this to me is amazing. I do not like it when my food touches open spaces or my food is touched without gloves etc. The employee who was assisting me was great. So it was a relief when the employee threw the cookie, away and gave me a new one. My cookie was delicious soft and warm. read more

I may have stumbled into this place a couple of times after "happy houring" at a nearby bar. I gotta say that the service here is top-notch, and I have not had any issues. Actually, the staff here (the folks working around 9pm) is quite chill and fun at the same time. Keep in mind that I've only done takeout at this location and cannot speak about delivery. Also, unlike my neighborhood Insomnia, this location has at least five different flavors of ice cream. What diet? ‍ read more

Love Insomina cookies! They are soft and fresh! They deliver as well! They are open late till 3am! Every time I'm in New York I always get some. Macademia cookie, & chocolate chip is my favorite! read more

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I'm glad i came despite the mix reviews. I really wanted to know what the hype was about. Employee Jared was working and gave up a cool spooky intro lol, i ordered 3 cookies and a brownie. Service was very quick up the point cookies were warm and so was the brownie. The cookies were good nothing to really crave but the brownie thoooooo omg unbelievable now that brownie was the best . I would definitely go back any time at night just for the brownie very moist melt in my mouth full with chocolate omg delicious forealllll . order it!!!! And the reason why i gave 4 stars is because the stores ambiance was trash i really thought the store would look like a cozy place to lounge and eat warm cookies but it wasn't just a boring space with good treats overall come try it out! Oh also another reason 4 stars because i don't feel like those cookies should cost that much but the brownie read more

The first, and I'd argue the most important part of this story is that me & my homey walked over two miles after having a sudden craving for these tasty treats. Yes, we both have problems. I have never visited this location but it was consistent with the others I have been to. However, as a precaution, I asked the young man who was at the counter if the cookies come out hot. He said "of course" and I seriously think I offended him by asking such an insulting question. Not gonna lie, I respect tf out that exchange. Got the deluxe peanut butter cup because it's the biggest one and as advertised, it was presented hot and gooey. All that was missing was a plush pillow and a soft, weighted blanket and it would've been nap time up in that B. read more

Insomnia Cookies - Peanut Butter Cup Deluxe Cookie - Food Delivery Services Near Me - New York, New York

Closest nearby. Snickerdoodle is the best flavor. Used Yelp to find them after going to the local bars.

Love this place. I've been coming here for their amazing chocolate chip cookies for so long. They're so delicious and chocolate-y. They're much smaller than they used to be. But they're still incredibly yummy. I'll definitely be back for more. read more

I love insomnia cookies! This location is about 2 blocks from my job so I like coming here during my break. I love that they sell milk and that the cookies are always warm. My favorites are the white chocolate macadamia, snickerdoodle and oatmeal raisin. The "witches" aka cookie sandwiches are good, but I prefer the cookies a la mode because you can add more toppings to the scoop(s) of ice cream. Service could be better, every time I come in the cashiers look so unhappy. Other than that its a pretty good location. There's a park right across the street which makes for a cute little date when the weather is nice. They're also open late and do deliveries if you're ever around the area but are too lazy to come in. read more

Second time this location has need up an order but I gave them another chance. This time we purchased 8 cookies and received only 3. Neither store nor head quarters was not willing to speak, listen or assist with the order due to being ordered on Uber Eats. Uber Eats is currently not taking any phone calls. Therefore there is no customer service from each end to assist. You will be temper to buy these cookies over the internet but you're better off going to the store yourself to making sure they do not mess up your order. Check you box and bag before you leave. read more

Insomnia Cookies - 16 plus fees and tip (total of $22 for 3 cookies) A six pack of vegan cookies was missing. - Food Delivery Services Near Me - New York, New York

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the service is amazing!! usually other late night stores staff have attitude but this store's staff was incredible and friendly!! Gilberto helped my friends and i out while we were there! the vibe in the store was upbeat despite it being 2 am! and of course the cookies are delicious!! oatmeal raisin definitely is the best but you!! read more

My friend took me here for an after dinner treat, yummy ! I enjoyed the chocolate mint, peanut butter chip, snickerdoodle and macadamia white chocolate! Too hard to pick a favorite they were all delicious! Pricey but a nice treat worth trying that definitely hit the sweet spot. Will surely return and try some other varieties. Friendly patient service as well as it took me time to decide what I wanted to try...lol read more

Family, friends and I went to Insomnia Cookies to satisfy a late night cravings for some sweet treats. I was disappointed that the kind of cookie I wanted wasn't there, and since it was so late I had no chance of a new batch being offered, so I settled on another type. Overall the cookie was moist and tasted like an oatmeal raisin cookie should. It was a decent size and was fresh. I not going to say that I would go out of my way to eat from here, however if I am in the neighborhood then maybe. read more

Insomnia Cookies - Food Delivery Services Near Me - New York, New York

The cookies are average and a normal size. It's nothing spectacular or out of the ordinary. They are tasty though and they are served warm... who doesn't love a warm cookie?! The man at the front counter was very friendly and attentive. We went there because the had a bogo offer for teachers appreciation, which was very very nice for them to do. If you're in the area and have a cookie craving, give them a try! read more

This one was so clean and the employees were extremely nice and patient. Would definitely come back here. The sugar cookies are phenomenal!!!!!!! I can't wait to go back and get more cookies read more

Insomnia Cookies - Food Delivery Services Near Me - New York, New York

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Usually love visiting Insomnia Cookies location but the staff at this location need better customer service. We went in around noon and the cashier before we opened our mouths said "We are busy and only have a few option available because we are doing our catering orders". Rude! We got what was available and left. She never said anything else and looked like we are bothering her. Will never visit them again. read more

Stopped in last night (4.22.16) to get my favorite cookies- the Double Chocolate Mint. Whenever I'm uptown (I live in Queens) I make sure to stop at this location. It's one of my favorites because the store is much bigger than the other Insomnia Cookies stores I've been to. And most importantly the cookies are ALWAYS soft, warm and fresh. I seem to get hard cookies at the other locations and have to ask them to make a fresh batch. Maybe it's luck..I don't know...but so far this location rocks! The employees are always courteous, and that's a huge plus. read more

Insomnia Cookies - Nibbled on these on my way home.. - Food Delivery Services Near Me - New York, New York

Staff is unfriendly. They always have the look of just give me your money, what do you want, ok, goodbye. There cookies are just your standard chocolate chip cookies I'm not sure why people "rave" about them, there ice cream is just your standard ice cream kind of like Bryers icecream meets Edys. They have a large selection of cookies to choose from the only problem is they aren't exceptional. Not worth going out of your way, if you have to settle, go for the chocolate chip. In the neighborhood there aren't many places to go for "cookies/brownies" or desert that late in the night. If you are hungry for something sweet and its really late at night and you want that brownie minus the gooeeeyyyy soft brownie experience than head over to insomnia. They are open to 3am and do deliver. In conclusion slightly sub-standard brownie and chocolate chip cookies. Nothing special. read more

Okay, I love Insomnia Cookies. I mean, I love them. They're delicious. They're hot and gooey and nearly orgasmic (leave me alone - I'm a 30's gay guy that doesn't get out much). The ice cream is delish. The guys that work there are awesome, and while the store may be sold out of your favorite cookie, their smiles make up for the difference...even at 2:15 am. Note to the manager of this location: Your staff are really the best. Possibly better than a Chocolate Peanut Butter Cup Deluxe Cookiewich with chocolate ice cream. read more