Today I broke down on the highway and needed a tow. I called empire towing and recovery. They were…read morevery quick and professional. My car was towed off the highway. The tow driver was even able to get my car to be repaired at their service center too!! Very convenient! They were not over priced. I will definitely be using them if I ever need a tow thank you!

From the owner: Empire Towing and Recovery offers state of the art towing and recovery we have wreck master trained…read moreoperators and nice equipment to get any job done for an amazing price

Highly recommend, kind and professional. Ray especially, very prompt and made a horrible situation…read morea little better.

Great service, I needed a tow just down the road and Scott was there in about 15 minutes. Very…read moreprofessional, highly recommended.

Horrible service, they got tow truck stuck because driver did not listen when i told him not to…read moreback flat bed up onto the ground where my vehicle got stuck in mud.....driver was nice, however it took hours out of my day, i offered 2 help get his big dually tires unstuck. Grabbed 2 long shovels to dig tires out, i actually did most of the digging. Still couldn't get his truck out, so i offered to grab my steel ramps used for getting machinery up into p/up truck. Put them down, then he gunned it, the tires spun spun spun, destroyed my ramps. Driver told me to call the owner and he would make it right. Well the owner blew me off, said he would call the driver and get his side of the story. I told him that there's driver literally told me to call him there. And then I have pictures of the ramps destroyed underneath the tires of the truck you said OK. Ay no problem. He would get right back to me same day. I said because I asked him. Are you gonna get back to me today and he said yep, I'm just gonna call them first. He never did, I called back he blew me off again. I'm going to call him today. See what they say if they don't handle it. It's simply a $200 ramp From harbor freight, all they need to do is pay me back. I will escalate. I will also follow up. Regarding outcome. Run run run far away

Vic's is awesome. I have progressive road side assistance. Late last night after I got off work…read moreand I got a flat tire. Roadside assistance tried getting someone from Rhode Island (where I was) out to me but no one was available. Vics came from Mass to change my tire at 330 in the morning, in the rain. Next time I'm in a jam I'm going to just call Vics. Thanks again

On 2/24/2026 my 2021 Acura RDX was towed by this company from I-195 West near Exit 20 during a snow…read moreevent. I was informed that the vehicle was first pulled from the rear out of the snow and then transferred to a flatbed. Prior to the tow, the rear bumper was not damaged and the vehicle had no vibration issues. I had recently installed brand new tires and completed a full alignment. When I retrieved my vehicle, there was a crack in the rear passenger bumper under the taillight and the vehicle now vibrates at speeds over 40 mph. When I contacted the company to report the damage and request insurance information to file a claim, I was told they are not responsible and they refused to provide their insurance carrier information. I was also spoken to in a very unprofessional manner. Additionally, I was charged for 26 miles of loaded mileage, although the distance from the pickup location to their facility appears significantly shorter. I am simply seeking accountability and a proper review of the situation.

Absolutely ridiculously poor service. Requested to move 2 manlifts in poor condition, said I wanted…read moreto move 1 at a time, so he shows up with 2 full rigs and couldn't figure out how to tow one of them. Tells me I have to get the second one running on the spot or he's charging me for 2 moves anyway. I ended up paying 3x the price just to move one compared to any other towing service. Worst towing experience I have ever had. Use literally anyone but Gaskell's.

Called Ian to ask about towing at least 60 miles back to our regular garage after a break down. He…read morewas very honest to say that using AAA would be much cheaper because of the cost of diesel fuel right now. The world needs more honesty and kindness like Ian showed me. Thanks Ian!!!

Ian is simply a superstar. A really good guy. Towed my truck from concord mass......reasonable…read moreprice, easy to deal with. I recommend him without reservations!

Responsive. Check. Fast. Check…read more Courteous. Check. Professional. Check. Fixed my wife's issue withOUT having to tow? Check. [Cars should really still have tool kits on board...time to add a couple of wrenches to her EDC.] Art (driver) and Katie (office) were both awesome and helpful and saved the day! Note: They were dispatched by AAA.

1. The "Ghost" ETA…read more You were probably told "20 to 30 minutes," which slowly turned into two hours. There is a special kind of bridge-burning that happens when a dispatcher keeps promising the driver is "just around the corner" while you're watching the sun go down. 2. The Customer Service Disconnect Usually, when you're calling a tow truck, you're already stressed. Dealing with a driver or dispatcher who acts like your car breaking down is a personal inconvenience to them is the fastest way to earn a one-star review.

You cannot find a better towing company in the state of RI or southern MA. They're the best and no…read moreone else can even come close and need not try. Thankfully I haven't had to use their services in about 4 years, but I've recommended them to several friends over the years and they've gotten rave reviews.. they're well known in town as well and anyone will tell you to call them first. they're a family business and treat each and every customer like family and with the utmost respect. You never have to worry about your car being damaged if you have them tow it, they treat it like they would treat their own. All the drivers are polite and courteous. I wouldn't call anyone else!

I was in a recent car accident, mello's & sons towing came to the accident and since being from out…read moreof area. They accommodated a place at the shop while I waited for a ride home. I felt a small town presence but with many locations they have great experience and up to technology. Very nice operator and informative and exceeded his job expectations making sure everything was taken care of and after accident.

David at South Coast was awesome. Our truck broke down,and he was so courtesy and understanding…read more Very knowledgeable and professional Would definitely recommend the company.

Totally awful con job company. Charged my 93 yr old dad over $500 to winch his car off a car wash…read moreroller he was stuck on. Took all of 10 min. Claimed we left without paying but tow driver said we could leave. Then 4 days later called my dad demanding he come pay them immediately. Sent a letter with a lot of nonsense about how we dont understand how the charges are calculated but did not send an itemized invoice! Deceptive taking advantage of the elderly.