This practice charges a $275(!!!) cancellation fee after 48 hours, even when the roads are so bad that it's unsafe to drive. The cancellation fee is enforced even if you're just trying to move the appointment to a different date. If they're okay with their clients being put at risk physically, I'm not sure why anybody would trust them with their care. The response I received to this review contradicts nearly everything I was told when calling the office. We were told that the cancellation fee would apply despite the ice on the roads. Icy roads = Inclement weather, and it's ridiculous to assert otherwise. read more

Incredible rude support staff - the other reviews are accurate. Seem to really not care about patients - given it is a clinic for mental health you would expect some kindness. Find an alternative if at all possible. read more

The providers here are fine but the front desk receptionist is SO rude! She shames people that call to reschedule or cancel their appointments. Also all they care about is money! If you have a billing problem good luck getting it resolved. The billing person won't accept calls and she doesn't return calls. She just kept sending bills until I finally had to file a complaint through the BBB! Avoid this place at all costs! read more

I am extremely disappointed I am in the care that I received at this establishment. Upon arriving for my first appointment, I was treated with hostility by the front desk receptionist when I was not able to complete the address for my primary physician for record sharing. Against my better judgement, I proceeded with the initial appointment (with Dr. Clarke - who was a wonderful practitioner and actually listened to me as a patient). After my 1-month follow up my medication dosage was increased and within 4 days I began developing symptoms of Serotonin Syndrome, which I have had before, and I knew that I needed to reach out to Dr. Clarke for next steps. I called the office and left an urgent message with the receptionist for my doctor. I did not receive a return call. I called again the next day and got an automated message telling me that the business was closed. It instructed me to press a button to leave a voicemail, which also didn't work as it put me on a permanent hold. The support staff needs to be (re)trained about working with people with mental illness. Treating people with hostility and being unresponsive in a time of crisis are not great for those already experiencing mental health issues. read more

You have a lot of choices when it comes to choosing your healthcare team; do NOT choose IPC. I'll start with the one and only good thing about this place: the providers. Both the therapist and the psychiatrist I see are great. I wish that they practiced somewhere else, though, because the horrendous treatment I have received from the business office is enough to make me never want to step foot in this place again. As other reviewers have indicated, the only thing this business cares about is money--and they are not afraid to resort to rude, harassing tactics to get it. Several months ago I changed insurance providers. When my new insurance received a claim from IPC, it was initially denied as the insurance company needed additional information from me. Once I provided my insurance with that information, I was assured by their representative that the claim would be reprocessed and paid in full in 4-6 weeks. So, no problem... right? Wrong. After I told the business office at IPC that the claim would be paid in full by my insurance in a matter of weeks, I was told that this was not acceptable and that I would have to personally pay the balance immediately or be sent to collections. Working in the medical field myself, I knew this was bogus and told them they would just have to wait for insurance. This was annoying, but whatever. I wasn't willing to switch providers over that issue... until, today happened. I showed up for my scheduled appointment and upon checking in, I was rudely asked how much money I would be putting towards my past-due balance. When I told them none, because insurance would be paying it, the receptionist said "we've already been through this and if you want to continue seeing the doctor, you will need to make a payment for your overdue balance." This was said loudly at the front desk of their PUBLC waiting area within clear earshot of other patients. So much for confidentiality. This crossed the line and was a clear violation of my privacy. Not to mention, it is pretty pathetic and tacky to publicly shame someone showing up for a mental health appointment over a bill they aren't even technically responsible for. Needless to say, I do not recommend this place. Go somewhere else where you'll be treated professionally. read more

Jeesh should have read the reviews before I went. Unhappy with my service from the therapist. It's a money pit and that's all they care about. read more

This practice is only in it for the money and not their patients. I was billed for cancelling for an appointment on a Friday for the following Monday. Seriously,??? I was billed again for a full appointment as I cancelled early on a Monday for a late afternoon appointment due to a staff shortage at work. They are unsympathetic, and not very understanding. My job comes first. I could see a $50 fee but not what they charged. I tried to work with them but they do not waiver. Do not go here. There are other psychologists who do understand. When cancelling appointments I sent emails as well as leaving voice messages but they are still charging me. Go to Allina they care. read more

The Doctor is ok. I missed an appointment. I thought the office was closed due to COVID. I also thought I would receive a reminder for the appointment, as I have in the past. Yes, I am an adult and should have checked in. I am fully responsible. Having said that, the receptionist treated me like a child, was condescending, rude and repeatedly cut me off. Treat your patients with respect. Thank you. read more

I have not really had any issues with this place, though that surprises me in a way because based on some reviews I've heard there seems to be a problem when it comes to billing/insurance/collecting money. I saw Judy B. there, she is really helpful and I like her approaches. She seems genuinely concerned on getting to know you and helping you grow. I know it helped me, so if were just talking providers here I would say yes thumbs up. But I guess be cautious if you have any issues when it comes to billing, though I have not personally experienced any problems with my time there. read more

The providers are great, but the problem is billing. I frequently get double or triple charged or if not that they would charge a late fee for an appointment that was previously paid for. read more

DO NOT GO HERE!!!!!!!!!!!!!!!! The doctor was OK, however the business is AWFUL!!!!!!!!!!!! all they care about is $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$. I have great insurance that covers 100% of their services, however they want the $$ up front? when i tell them my insurance will pay it, they act like I just dont want to pay them. The horrible rude receptionist even asked me for money and then acted like i was a criminal in front of a packed waiting area. Take your business somewhere more professional. read more

Not impressed. Called them to find out my appointment time at 8 am, they called me at 1030 to let me know my appointment was at 10. Then they schedule me a month out (its taken me over 5 months to complete all this bullshit to get an ADD prescription), and due to changing phones and no update from them, missed the appointment which they are charging me over 100$ for. They've had major issues communicating any information back or forth with my insurance, and have been somewhat rude about it. When someone's paying hundreds of dollars for a medical need, they shouldnt be treated like they don't matter, and that's putting it kindly to them. read more

This office staff is extremely unhelpful and rude. I feel like all they are looking for is money and do not care about patients or getting to know them. I would suggest running as fast as you can from this office! read more

This office is terrible! My doctor is great but this office and it's policies are all about money. The only thing IPC cares about is money. I only receive invoices that say it's the 2nd one they've sent and they include a late fee. This has happened multiple times and they get an attitude with me when I inquire as to why I never received a first invoice. They also had me schedule an appointment 5 months in advance and I was told that they WOULD give me a reminder call. They did not call me to remind me and I magically received an invoice for a missed appointment. $70.33 they charged me for a missed appointment when they are the one's who explained my diagnosis and medication causes memory loss. I received that invoice only two days after the missed appointment. Today I arrive on time for my appointment and the doctor is running 15 minutes late. The appointment I missed and was charged for was a fifteen minute appointment also. I still had to pay the $70.33 anyway. I do not recommend this company to anyone!!! read more

I saw Judy only 5 times and each time she diagnosed me with a new mental illness. I went to her after a traumatic event and when I asked if I could get screened for PTSD she refused because she "has worked at a crisis hospital and knows what trauma looks like". I was vulnerable and anxious and I didn't trust my gut because I thought she would advocate for me. Instead, the psychiatrist put me on a drug based on her notes. I told her they made me feel mentally sick and she said that's how it starts working and told me to keep taking them. Beyond that, there were things I was not ready to discuss but she refused to move on until I told her. I never been to therapy before and I thought maybe it was supposed to feel that awful; it isn't. She doesn't care. This was a few years ago and I finally got the courage to see a therapist again;it's been over a month and I feel great! There has been no diagnosis, no medication, just some anxiety and stress release practices, and when I tell her "Im not ready to talk about that" the therapist says "ok" and we move on. I am writing this review because nobody should be made to feel as low and messed up as Judy made me feel when they are seeking help. read more