whoever is answering the phone at the maple grove alligna primary care desk- "Shalika" needs to be…read morefired. this woman was very rude, couldn't remember what doctor I wanted to see, asked me to repeat the doctors name 4 times and was wholly unhelpful. please get front desk people who can actually do their job. so unprofessional.

The administrative staff here is dishonest and unhelpful. They are perfectly OK with false coding…read moreto insurance companies. Their response is to say they coded correctly when their coding results in tests associated with illness that does not exist. They do not answer questions that they are asked and their idea of providing details is to give you details of your bill.

I've been going here since birth and through all of my pregnancies. Unfortunately I had an awful…read morelast visit and will not be back. I specifically asked a scheduler if my appointment could all be handled in house and was informed it could be. It was not handled in-house at all and wasted hundreds of dollars on a pointless appointment. The office was not willing to work with me on reducing the bill. I will not be returning and will advise others to choose a different clinic.

Went to get test results and find out what needs to happen next. Front desk staff, nurses, and…read moredoctor were all friendly. I liked that the doctor was direct and informative.

Very efficient in their imaging department Love that they…read morehave late evening appointments MRI staff was super nice and attentive, made the appointment less anxious for myself and was in and out

I am highly disappointed in how they treat their patients. My husband scheduled a wellness exam…read moreyears ago. They billed him for an office visit and charged money. He tried to dispute it, but they didn't want to listen to anything. He left the clinic for good. I was not smart enough to listen to him. After 12 years of being their loyal patient and even bringing my mom and kids there, I scheduled a wellness exam for my daughter with a first available medical doctor since we were overdue to wait for our primary doctor. The doctor was talking about allergies and other issues, even though I didn't ask him or want to go on and on about it and had to tell him multiple times that we know how to deal with that. Park Nicollet double charged me for a wellness and an office visit. After I tried to dispute this unfair charge, they turned me around. Very disappointed. I am leaving the clinic together with my family members. Hopefully you are happy with my $226 bill, because it will be my last one for you!

I've never dealt with Smiley before yesterday, and I will never deal with him again…read more I called with questions about medication that was prescribed to me at discharge from the hospital. I have a pretty rare medical condition, and information I found indicated that the medications prescribed could cause issues. And yes, I know there's a lot of false information online, which is Why I Called. I told him what happened to me and he basically called me a liar. I had a severe reaction to Zofran while the paramedics were working on me. My blood pressure, according to paramedics, was 80/40. I told him that and he said, verbatim, "No it wasn't." I told him the paramedics had to try 3 times to even get a blood pressure on me. He said, verbatim, "No they didn't." My husband was in the room when paramedics were there and saw/heard all of this. I told Smiley I was concerned because my condition is rare and some doctors aren't familiar with it. The doctors have told me this. Smiley said that wasn't true. He said that since the meds were prescribed in hospital there is no issue and I should just take them. So aside from giving me bad medical advice, he was rude and dismissive. I can't help but think that if I was a man I would have gotten better treatment. I don't know if Voyage records phone calls like some businesses do, but if they do I would highly recommend they listen to the call. That being said, everyone else at the Voyage clinic in Osseo are absolutely wonderful and I've gotten great care from them. Big shoutout to Mr. Horn and the rest of the staff.

This is a wonderful primary care clinic. The staff are professional, starting with the reception…read moredesk workers through health providers. My family has been coming to Voyage Healthcare (& prior North Clinic) for decades. Our primary doctor (Dr. Colson) is very knowledgeable and includes the patient in all care decisions. I have worked in various health care facilities (not Voyage HC) and know that this choice is right for my family.

Very fast response time. Very reasonable price. Very good customer service. Professional. Service…read more I will absolutely use MD Online Care again.

Easy to use -fast service -very efficient -would use again-recommend - short waiting time and dr…read morewas quick to call back-called in prescription fast. Be sure to list all symptoms clearly and all medications you take on a regular basis-take temperature ahead of call bc of the COVID 19 virus -.and have a pharmacy listed before call-there is a questionnaire that you have to fill out but just a heads up on having everything ready. I was very pleased and would recommend for non emergency issues

We checked in for my partner's hernia surgery, and our experience was truly wonderful from start to…read morefinish. From the moment we arrived, the staff greeted us with warmth and joy, immediately putting us at ease. Communication was clear and thorough every step of the way, and the level of care provided was exceptional. The entire team was compassionate, attentive, and professional--you could genuinely tell they enjoy what they do and care deeply about their patients. Before surgery, while waiting in the waiting room, a nurse came in and thoughtfully offered my 3-year-old a coloring sheet, a teddy bear, and colored pencils. Such a small gesture, but incredibly sweet and so meaningful for a little one in a medical setting. What stood out most was the personal touch throughout the entire experience. Every team member addressed me by name, and Dr. John even took the time to personally call me to let me know the surgery went well. That call brought immense comfort and reassurance during a stressful moment. The facility itself is large and well-equipped, with a gift shop, cafeteria, pharmacy, and other medical offices all within the building. Parking was a bit challenging--the lot is large and was full, and no matter where you park, there is a fair walk to the building--but once inside, the experience more than makes up for it. While heading to the pharmacy, I accidentally went up to the second level when it's actually located on the first. A kind woman who worked there noticed I was lost and not only redirected me, but walked me all the way to the pharmacy, even though it was a bit of a distance. Along the way, she made small talk with my toddler, engaging him and making him feel seen and excited. That kindness did not go unnoticed. My son and I left for the duration of the surgery, which lasted a few hours. When we returned, staff even offered my son a popsicle. We declined, but once again I found myself thinking--how genuinely kind and thoughtful are these people? From check-in to discharge, we felt supported, informed, and cared for as a family. We are incredibly grateful for such a positive experience and would highly recommend this team and facility to anyone seeking quality, compassionate care.

I had surgery earlier in the day. My incision started bleeding, phoned doctor, told to go to…read moreurgent care. Went, refused to treat me, sent me to ER, sat bleeding for 2.5 hours all over myself. Other patients came and went. Told nurse desk I could go home and bleed to death and I left. Blood squirting by the time I got home. Husband drove me to Mercy in Coon Rapids. They had no rooms available in the ER but put me on a bed in the hallway, which was fine and worked on me for several hours. Thought an artery was nicked and had to give me 6 injections of blood clotting medications. Finally stopped bleeding. I will never go back to North Memorial Maple Grove again. My second bad experience at that ER!