Rugs can't survive being vacuumed twice Called to ask for a…read morereplacement. It was denied because my vacuum was to blame.

we have been thinking about installing new carpet in our master bedroom for years as it is a huge…read moreundertaking. moving all of the furniture out of the room, painting the baseboards. from stat to finish the staff was awesome. The no pressure salesman was a breath of fresh air. We changed our minds several times and it was all taken in stride. the installation was just as planed. our installer did a fantastic job. left the job site as clean as he found it. I would use the again and would recommend them.

Sue was FANTASTIC! She was professional, thorough, knowledgeable, and not for one minute did I…read morefeel pressured or rushed. In the middle of a crisis, she was the calm, and knew exactly what we needed and made it happen quickly. I would highly recommend Sue and M & Z Carpets. Their floor installers were also professional and did a great job laying our new floors. Needless to say, I will be using M & Z for all my future flooring needs.

We had an amazing experience at M&Z carpets! Sue was absolutely wonderful. She was kind, helpful…read moreand extremely knowledgeable. As new homeowners, she knew we were on a tight budget. She was extremely accommodating, helping us to find options that were affordable but still absolutely stunning. She also ensured that we got a consultation as well as installation ASAP. We are so grateful for her! Thank you Sue and M&Z carpets for helping to make our new house into a beautiful home!

I cannot say enough good things about Fackler Flooring. Nate did an absolutely amazing job on my…read morefloors! He ripped out my carpet and replaced with a brand new beautiful hardwood look alike. I can't say how much I love the new flooring. Nate is so easy going and easy to work with. He had my job done within a week and the price was on point. If you need any home improvements done, and want them done right, I recommend you reach out to him! I know I'll be for my next project!

Second time I used Couch Potato for their flooring services. Excellent, professional installation.read more

Good in store help when looking at samples. Fair quote for carpet and installation. Poor…read moreworkmanship with installation. Job was not finished and I had to have a installer return to finish job correctly. Installers left a razor blade behind that my 1 year old grand daughter found ( luckily she was not injured ). I also found a second razor blade laying in my front yard where the installers parked there vehicle.

Great company to use for flooring needs i like that it's family owned and operated…read more Plenty of selections Great customer service

When I walked into the store, the employee just looked at me and I had to initiate to tell that I…read moream looking for a carpet estimate. I encountered the scene in the movie "Pretty Woman" where the employee told me that carpet here is very expensive and at least $2 sq ft and very high quality. Ok, I just wanted a quote and could decide from there if expensive. Anyway, he tried to delay helping me and then another employee volunteered to help me. The other employee at least try to be pleasant and polite. They did have carpet at $1.69 sq ft. The estimate was hand written which is very antiquated and with no line by item breakdown and just a lump sum. From this initial encounter with the first employee, I will do what the Julia Robert's character did and take my business elsewhere. Their loss! Quote from movie "Big Mistake!".

We purchased luxury vinyl for the entire house. Athan and Grant did an amazing job with the…read moreinstallation! They gave us continuous flooring between rooms without any room transitions/dividers. The installers were very friendly and professional. We are very happy with the end result. We did have a negative experience with their sales person. When he came to our home to give us a quote, I made it very clear that I wanted all the old flooring removed so that all the flooring would be even and no room transitions/dividers. After I signed the contract and paid the deposit, he tried to say that we had agreed to have the new flooring installed over top of the old flooring in the kitchen and bathroom with room transitions/dividers. After a heated argument he finally said, 'I talk to too many people to remember who said what.' I'm still giving M&Z a 5 star review because the installers were great and we're very happy with the end result. Just make sure to get everything detailed in the quote before you sign anything or pay the deposit.

I was referred to this retailer by a direct rep of the company I was looking to purchase carpet…read morefrom. I sent M & Z an email asking what they had available and was basically insulted with a 1 word response. What is it with this company, it seems like it's a sad virus that comes from within, by reading the reviews for both this location and the Mechanicsburg store, their sales people must be trained in rudeness, and come to find out - the person "Doug" who responded to me is a VP!!!! No wonder they're struggling to compete in the market. At this point I don't even think I'd purchase puppy pads from them. Free would be too expensive for me to give them any business, no matter if I were referred to them or not. If they're like this before you buy can you imagine what they'd be like if you had an issue? If I could have given them a half star I would have.

Beware of shady business practices. Couch Potato was highly recommended to me by my realtor. I went…read morethere and asked for the cheapest carpet they had. I was shown 2 samples and picked one. I had them come and measure and was given a written estimate. I went to Couch Potato with checkbook in hand to finalize the job. When I got there I was told there was a mistake on the estimate and it would be an additional 700$. They would not honor the original estimate. They did offer me 10% off the price which then made it only 500$ over the original estimate. So the they told me they could give me cheaper carpet. What? I had asked for the cheapest carpet in the first place and was not given it. I found out the carpet they showed me the first time was a close out that they wanted to get rid of but it was not what I asked for. I told my realtor what was occurring since they are recommending them to their clients. My realtor called Couch Potato to see what they had to say and they told her that I did not like the cheapest carpet samples they showed me and I CHOOSE a more more expensive one which was an out right lie. Then Couch Potato proceeded to tell her that they could offer us even cheaper carpet. Wait I asked for the cheapest carpet the very first time I went there. Shady!!!!

Highly, highly, highly recommended. Don't go through anyone else for carpeting. I had so many…read moreissues when trying to schedule with home depot, and ended up receiving amazing service and quality for the same price through Couch Potato. I told them that my main priority was getting my carpet in as soon as possible, and they did what they needed to to accomplish that for me. They scheduled an estimate within 24hrs of my call. When Tom came to measure, he ensured to bring in carpet samples that they had in stock at all times so that we wouldn't have to wait for ordering of materials. He helped me choose an affordable option that accounted for my needs at home. Their padding is also higher quality than what home depot was offering. Couch Potato's pricing was so nicely simplified. Each price included the price for the carpet, padding, and installation together. Whereas elsewhere, they price all 3 separately. They asked for a deposit of half the cost before they provided the service, then the rest of the payment afterwards. Couch Potato was able to schedule my installation within 3 days. The day of installation, the gentlemen were respectful of my home and made sure to ask questions to verify what I would need. They cleaned up afterwards and called Heather prior to leaving to allow me to talk to her and verify her employees performed an adequate job. I could not be happier with the result and the customer service I received.

We are very happy with our experience with Elizabethtown Flooring!…read more We were unsure what exactly we were looking for and Kayla looked at a few pictures and very quickly made wonderful suggestions to meet our needs and the style we were seeking. The process was painless and fast, and Jordon was so helpful. Within a short period of time Brian came to our home, took measurements of the room, answered all our questions, and gave us a quote. We were also very impressed with the installation. Rafaela and Matheus were both professional, courteous, and very skilled. The installation was done with great care and surprisingly fast. Their work was precise and impeccable, and they left the room immaculate. Not only was the experience of working with everyone easy, and the installation was wonderful, the products they carry are high quality. Every step of the entire process was professional, pleasant, clear, and double checked. A+ service from start to finish!

The sales people are very nice and they engage etc, however I was more interested in getting an old…read moreremnant that they had towards the back of the store. I was looking for something for a spare room and didn't want to spend a lot of money. The sales lady however couldn't have been less interested in helping me with that! I guess the commission is lower on those or something. True or not, this is how she made me feel and as a result, I ended up not buying anything from her because of her attitude. I found another place that was more interested in taking my money, so I spent it there instead!