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    MS Custom Tile

    4.3 (6 reviews)
    Open • 8:00 am - 7:00 pm

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    8 years ago

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    Stronghold Floors - From cracks to clean--this Lancaster garage now features a smooth, high-performance coating...

    Stronghold Floors

    (7 reviews)

    After researching various providers, I chose Stronghold Floors to epoxy our garage floors. Price…read moreseemed reasonable but I did not shop around, admittedly. The finished product is great, exactly what I expected. This is not a complaint, merely an observation of their communication process. SH will not confirm an arrival time or offer a window when their team will show up. I knew this based on the FAQ's on their site but I still found it to be an inconvenience as we had some last minute, heavy appliances to move before their arrival and limited hands to do it. We didn't know if they were coming at 8am or 2pm. After talking with the installer on the first day, he offered to text me on day two with an estimated time of arrival which was super helpful and most appreciated. And, the text communication with the installer came in handy when one of the two left their personal items on my trashcan and needed to return to retrieve it. Overall, it was a good experience and I am happy to recommend them. But I do think that an additional layer of communication would be most helpful for the customer.

    I feel it necessary to follow up on my 1 star rating 13 days ago as little has transpired to change…read moremy rating. I was very appreciative of Mike M. (Owner) to reply to my post & I did exactly as he suggested. I responded to the e-mail address he provided copying the General Manager and asking he be provided a copy as well. I outlined the 9 times I contacted Stronghold since April 1,2024 asking for a quote & appointment to repair my floor. I even provided my contact info and my Stronghold identifier SR-CSR-374 so they can locate my service request. Now 12 days later since my last request, still no response. I was really hopeful I would hear from somebody. I guess I was right, business is just too good; they either don't have time or don't care to address repairs. I'm truly disappointed as I've recommended them on numerous occasions, handing out their business cards to several prospective customers.

    Elizabethtown Flooring

    Elizabethtown Flooring

    (7 reviews)

    The sales people are very nice and they engage etc, however I was more interested in getting an old…read moreremnant that they had towards the back of the store. I was looking for something for a spare room and didn't want to spend a lot of money. The sales lady however couldn't have been less interested in helping me with that! I guess the commission is lower on those or something. True or not, this is how she made me feel and as a result, I ended up not buying anything from her because of her attitude. I found another place that was more interested in taking my money, so I spent it there instead!

    We are very happy with our experience with Elizabethtown Flooring!…read more We were unsure what exactly we were looking for and Kayla looked at a few pictures and very quickly made wonderful suggestions to meet our needs and the style we were seeking. The process was painless and fast, and Jordon was so helpful. Within a short period of time Brian came to our home, took measurements of the room, answered all our questions, and gave us a quote. We were also very impressed with the installation. Rafaela and Matheus were both professional, courteous, and very skilled. The installation was done with great care and surprisingly fast. Their work was precise and impeccable, and they left the room immaculate. Not only was the experience of working with everyone easy, and the installation was wonderful, the products they carry are high quality. Every step of the entire process was professional, pleasant, clear, and double checked. A+ service from start to finish!

    MS Custom Tile - flooring - Updated October 2026

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