This contractor was recommended by Home Depot for "handyman services". As research would have it - both of the numbers given to for this company came up with the name Innovative Chimney.... which might explain why I had the unsavory experience that I did. I made two appointments (with Desiree) for John to come to my home to give me a quote for work that I had. Both times John was "unable to make the appointment". The first time I was already half way to my house on my lunch hour when I decided to call first to confirm that he would be meeting me. Good that I did, because he wasn't going to be there. The second time (which you'd have thought he'd try to keep or call me himself) - Desiree called, left a message that John couldn't be there until 3 hours after the appt was set up and when I tried to call her right back - she never answered the phone for me to tell her that postponing was not possible on that day.
I gave them one last chance by telling them the two days I was available to meet him, and they didn't bother contacting me to set it up.
I don't like being jerked around for an appointment - I'm busy and I do what I say I'm going to do. I expect any contractor to do the same. Thankfully, I didn't have him perform any work as his word was already crap just setting up an appointment for a quote. read more