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    Innovation Compounding

    2.8 (44 reviews)
    Closed 9:00 am - 5:00 pm

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    10 years ago

    This is my go to pharmacy and have always had a positive experience. The staff are warm and friendly and always do an excellent job.

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    10 years ago

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    Review Highlights - Innovation Compounding

    tissue. Adam took the time to speak to me about the various mechanisms of action of this particular compound and he was super enco

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    CVS Pharmacy

    CVS Pharmacy

    1.8(13 reviews)
    6.6 mi
    $$

    On Oct 25, I dropped my Rx off at this location. It was for my senior dog…read more The pharmacist shouted from her desk to the window during our entire exchange. It's 'just a pet' - but it's still a violation (and rude) to shout out me from the pharmacist desk all the way over to the drive thru and ask me to shout confidential information back over to you. In this case, it was my pet, but even when I asked her if I wanted to come inside the store, she snapped 'No.' Didn't get the pharmacist name. Long hair, Indian I think, or possibly Latino. She also argued with me that that they couldn't get medicine. Then argued with me - said pet name wasn't in system. I patiently and kindly explained that another CVS had ordered the Rx without an issue 30 days ago. She begrudgingly said she would try to order it. Rx arrived the very next business day. My pickup visit, Oct 29 was a complete 180. When I came to pick it up, the first associate I encountered was rude. Didn't get her name, but she was Caucasian with long dark gray hair, looks like actress Mayim Bialik. I said hello and I asked her how she was doing. Apologized for coming in so close to closing time and she didn't even acknowledge my greeting. Just asked me for my name and DOB. I gave her my dog's info. The wrong GoodRx code had been put on the medication, cost was nearly $70 instead of $24. She told me to go see her - gesturing to the other window / other associate and that I MIGHT be able to get her to rerun it before closing (in 5 minutes). Refused to explain to the other associate what was going on. Now, for the good part: The other associate was SUPER kind. Didn't get her name - African woman with hair in twists. She took her time to remove all the incorrect BINs and applied the correct one. Expressed sympathy for what my little senior dog was going through. Was pleasant and patient even though it was closing time. The pharmacist on duty (young African American woman with long braids) was working on a bunch of Rx's but still took the time to smile, greet me and tell me to have a good evening when I completed my transaction with the other associate. In fact both of them wished me a good evening and told me that they hoped my dog felt better. I would give both of them maximum 10 stars, but the gray haired associate and pharmacist from the drop off day deserve zero stars - so I settled on 7 stars. CVS should train the pharmacists on HIPAA and coach the rude pharmacist and that one rude associate on how to be empathetic. Nearly all the people coming to the pharmacy are doing so because they have some sort of illness (or their loved ones do). How about showing a little grace? Especially if the customer is trying to be kind and patient.

    According to the website, Yelp, AND the sign on the door, store hours for Saturday open at 7 am. I…read moredrove past a dark store just after 7 am on Saturday. I thought ok, I'll cut them a little slack. Intentionally went out of my way to drive by again after 8 am and the store is still not open. Your staff needs to open the store on time. If you can't manage this, then change the advertised hours. This is not the first time this has happened at this location.

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    Innovation Compounding - weightlosscenters - Updated May 2026

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