The general manager Lori Hyden and director of sales Brand Bedford was extremely rude and not…read moreinterested in any resolve as for why I was being charged for my service animal at that specific Homewood suites in Victoria when I have never been charged at a Homewood suites or any hotel before. Even after willing to still pay the fee for something I've never had to pay before to include the hotel charge in order to check in and move on, the cops were called and the general manager refused my stay for trying to resolve and move forward. Unfortunately Lori Hyden has a couple of negative reviews already as seen in the reviews below , and I will be taking matters higher for an unfortunate and unwelcoming experience. Just go to the courtyard - Marriot across from them instead ! Super professional , welcoming , and no service animal fee involved .

I would like to extend my gratitude to Homewood Suites by hilton for consistently providing…read moreexceptional care for my Bands and DJ. The staff is truly outstanding. When searching for accommodations for your wedding, birthday party, or reunion, consider booking a block of rooms at this Homewood Suites by hilton in Victoria.

It was a good hotel for the price. Their pools are nice. I really like that they have an indoor…read morepool which leads outs to the outdoor pool. My complaint is that the rooms are not very clean. I have stayed at other hotels in victoria that are much cleaner. Staff is friendly and helpful.

Front desk was really nice. The shower could have used some elbow grease. It was ok. Decent price…read morefor the stay. I'd go again.

I needed a place that was budget friendly, clean, and safe. This place fit the bill perfectly…read more Surestay by Best Western in Victoria is aged but well maintained. It is not luxury, but it is very clean and well managed. The parking is well lit. It doesn't look like much from the outside, but it is a large motel with doors facing the parking. There is a nice pool area. There are also ice and vending machines. The lobby has coffee all the time. I did not make it to the breakfast, so I can not comment much on that other than to say there was a Texas shaped waffle maker. My room was a suite with kitchenette including a 3/4 sized refrigerator, two electric burner stove, microwave, toaster, and kitchen sink. Nice for extended stays. The bathroom sink extended to the right from the kitchenette area and was well lit. No hair dryer that I could see, but plugs available. There was also an iron and full sized ironing board, closet and dresser. The toilet / shower or bath room was separated by a door and it had a loud but great functioning vent. Towels were modest but functional as well. Basic toiletries were provided. I thought the room was nice and comfortable. I did not need a golf course or spa, just a place to sleep. The price was very good. I'd definitely stay there again.

2/7/2025 You can't judge this motel by its outside appearance. They have taken time to update the…read morerooms here. I really didn't expect it. I will be back in a couple of months and I will look forward to staying here again.

Luckily for me, all the better hotels were sold out when I had to be in town on business so I chose…read morethis place thinking "oh its just one night and I gotta choose something". Boy am I glad I did. It is a peaceful little home in a quiet part of town convenient to everything. It was very clean, cozy, and well stocked (even Starbucks coffee, internet, and wine, I don't think the Hampton offers that!). One bathroom has a great big tiled shower and huge jacuzzi tub. Nice back yard if you have time to relax in the eve. I really love this place, and hope I get called back on business so I can stay here again!

Wonderful. I second the other reviews and add that the owner's communication is perfect - just…read moreright. The place is clean, cute, comfortable and convenient to walking to historic downtown, the river area and is nestled among stately older homes. You won't be disappointed.

We have stayed at this location many times. Overall, the price is very reasonable and the service…read moreis friendly. It's an up to date hotel in a good location near gas stations and across the street from a McDonalds. There are several Tesla charging spots in the parking lot and the hotel offers a free continental breakfast. On our most recent visit, there was a slightly negative experience. Our hotel room had blood stains on the bed sheets and the curtain track appeared to be old and damaged. We informed the front desk of these issues. They were very apologetic and immediately resolved the issue by giving us a new room. The new room felt like an upgrade and was quite large and very clean. We appreciated the staff fixing this issue so quickly. We would stay here again.

I did an early check in online and get there they do not have it ready so just waited till we were…read moreready to arrive instead. We arrived at our room about 11:30pm, and about 5am our room was so hot I had to wake up and take a shower. I could not complain because I was not going to switch rooms for 5 or six hours. I mean we had only been in that room for 5 hours. Then at 9:30 am housekeeper knocks on our door if we are gone. I mean CHECK OUT was at 11 am why knock so early. Safe to say we left about 9:45 am because of all of this. we literally got this room for only 10 hours, and 5 of those hours were very hot. Other than that, the hotel room was clean and nice.

There was blood in my bathroom when I arrived, this told me that the room was not cleaned properly…read more I spoke with the manager, who is very nice, and he said he'd take care of it and awarded me 10k bonus points. I left my room for the day, came back and there was still blood in the bathroom, it is apparent that housekeeping does the bare minimum, which is highly concerning. The hotel is very run down, the wallpaper is held up with staples in the rooms, the carpet is filthy, torn, and bleach stained. The hotel needs a major overhaul, cleaning, and hiring of decent, capable housekeeping staff.

Note: this review is from a wheel chair bound person's point of view…read more This hotel is very nice and clean!!!! However, the hotel only has two wheel chair accessible rooms. We didn't get one. The toilet was encased by a wall!!! My mom's wheelchair and this wall wouldn't allow her to reach. The toilets are extremely low, so if you use a transfer, it is very hard. We mostly used the restroom down stairs in the lobby because it was big. Mom could barely get into the high bed. I was exhausted after the trip.

Had a nice stay while staying here- Arrived to a friendly staff and clean room- room was everything…read moreI have come to expect with the holiday inn and express brand. Friendly staff, clean room and a comfortable bed! Room was also clean, there was a gym to workout room and a pool to swim in. Thank you Victoria Holiday inn Express staff for having me! You guys are great!

DON'T BOOK HERE. We confirmed our rooms and after driving a state over, they told us they did not…read morehave our rooms reserved! The receptionists did not help us at all solving this problem. Thank the Lord for the Hilton next door!!!

This place is absolutely DISGUSTING!!! Our AC unit had MOLD all on it, bed sheets were stained,…read morefreezer had nasty food stuck in it still, and the window curtains were stained. When we brought it to their attention about the AC having mold and asking for a different room they agreed to switch us rooms however the other room also had mold on the ac vent and the lamps had missing light bulbs. When we said we were checking out and not staying there the manager called me and said I was just making excuses to not stay there. I told him I was not making excuses and that I had showed the woman working at the front desk the mold on the AC unit. Beware!!! This facility is poorly ran and very unsanitary. Also, the indoor pool is green and the smell in the halls in foul! We went next door to Baymont and had a much better experience!

My Stay was Excellent (5 Stars). Was greeted with a smile by…read moreDolly at Front Desk. Dolly and her staff made me feel like family. The property went thru extensive Remodel. I couldn't believe it was a Super 8. Best Super 8 I ever seen. Had WiFi. My Room was clean and excellent. Had new furniture, new King Bed great mattress comfortable. . All public area very Clean and well kept. Had a full Breakfast in morning from 6-9am. (Fabulous)! Hotel had a 25 Meter Indoor Pool. The Pool area very Clean! *** I definitely Recommend this Property when travels take you to Victoria** My Experience was Outstanding . I will Repeat this Hotel again . Thank you Dolly and Staff. Michael C. San Antonio, TX.

I really wish I didn't have to leave a review like this, but I would give this location zero stars…read moreif I could. I've spent the past month trying to call the direct line, and it's been disconnected every time. I'm simply trying to book rooms for our business, and not being able to speak with a human has been incredibly frustrating. Please look into this -- I'd love to continue working with you, but communication needs to improve.

I stayed here for several days in mid-April for a work trip. Normally Fairfield Inns give me a…read moresolid experience. My stay at the one in Victoria was ok but left much to be desired. While the beds are comfortable, the bathrooms have issues with paint peeling and the AC unit is loud. The exercise room, while functional, is cramped and did not have some clean towels that usually come with a workout room. The staff is friendly and efficient with the check-out process. A lot of the issues are for maintenance and conditions as this hotel does need some major renovations. While I would prefer another hotel option in Victoria, I'm a sucker for improving my Marriott status and accumulating those hotel points so I guess I'll be here again when my assignment brings me to this area.