Had a great stay - no issues with check in, everything was nice & clean and front the front desk…read moreteam was nice. The room was fairly big, clean and had a nice view.

My husband and I went to Monticello for one night to test my driving ability out of state. Our…read moreoriginal check in time was 9:45 am and we arrived at the hotel at 8:30 just because we had a long drive and just wanted to relax. We received a call from a gentlemen inside the hotel around 8:45 and asked if we wanted to speed up our room process for an extra 15 dollars. Of course I didn't mind, as it's not money that's important; it's the experience. We were original offered to have breakfast while we waited, but we politely declined as we had eaten an hour prior. The food however, smelled very aromatic. Our room was decent, clean and had that new hotel smell. The TV had Netflix and YouTube, so we unwinded from our trip and watched TV and went to look at the amenities. They had a small gym that was closed but the indoor pool they had was open so it was a great way to relax outside our room. Was definitely a comfortable stay, will return the next time I stay in Monticello.

Updated review. Management office contacted us and was very apologetic about our experience and is…read moremaking it right. When we arrived at 2:30, we asked if we could possibly check in early, but was told we had to wait til 4. No worries. Went to have a bite to eat at El Gatos and then walked around the casino for a bit. We came back at 3:45 to a line out of the hotel front door to check in and one employee checking in guests. We finally got to check in after 4. Went up to room which was not very clean, no laundry bag, etc but we were in a rush to shower and get to the show. When we got back, I informed the guy front desk that the bathroom was not cleaned well. He said they'd put a note in the system. Next morning at check out I spoke to the girl at the front desk of the room and the vomit on the 4th floor in the hallway and it looked like someone tried to clean it up; but it still smelled and there was still remnants of it. She apologized and said someone would call. A few days later someone left a VM on my husband's phone that they would credit us the $25 resort fee. I didn't think that was acceptable, so I called back and spoke to Libby who was very nice. She said she would have another manager call me back, but over a week later, no one has called back. Pretty disappointing experience.

High recommend. Accommodations were beautiful, the bed was comfortable. More of an upscale and…read moreprofessional type of clientele. Great bar, music. I wish there was staff to clean up more often, set the tables and chairs in the building and outside. People staying are pigs and don't cleanup after themselves. We had a party and they were very accommodating and we had a great time

I was in the area and was looking for a place to stop on my road trip. I'm glad I came across this…read moreplace. I checked in late. There is always someone at the front desk, at all hours. That was very helpful. The rooms are comfortable and clean. And, they have breakfast at the hotel, too. The whole building smelled like pancakes, which was great to wake up to.

No, you are not getting the Ritz Carlton, but this was a very nice motel, at a very decent price…read more Everybody in the staff was friendly and helpful. The motel is only about 5 minutes from town, and about 10 minutes from resorts world. If you need supplies, there is a Walmart in town, there is a dollar tree, an Aldi, and other shopping as well. There are plenty of good restaurants. I highly recommend Tilly's diner, two doors down, as well as the Miss Monticello diner, downtown. We had the handicapped accessible room. The room was very large, and spotless. The bathroom was also very large and spotless. The TV got a good picture, there was a decent sized fridge and a microwave, and the beds were very comfortable. There is a desk available for either working or eating The Wi-Fi was fast enough to stream video, although occasionally, it would bog down a bit. There is a guest Laundry at a decent price, and also a very good hot breakfast in the morning. We ended up staying for multiple days. There were a few minor things that ended up taking off a star. First of all, they say, the room was handicapped accessible but it was not as accessible as it could have been. There was no "bath bench" to sit on, and no handheld shower. Only a standard showerhead. There was a small. shelf in the tub, but it was too small to use as a seat. . I was able to take regular showers, my partner had to hand wash. Also while there are plenty of grab bars, the bathtub had no. Bath mat to stand on, so the bathtub was a little bit slick. You have to be very careful. The other thing was, there is an indoor pool, but it was too cold to use. Also, there is a sauna. You have to heat it up for at least a half hour. I did, but it still was barely hot after the half hour. I just ended up not using it. Saying all that, we will definitely stay here again. I highly recommend getting the Best Western app and signing up for Best Western rewards. You can earn points toward discounts and free stays, and they also "status match" with other hotel chains. Thanks for a good stay.

This is the same for 'Ramada Rock Hill' location (and I'm going to copy and paste to that one too.)…read more Stayed here on a Tuesday night after doing some Borscht Belt photography of the old resorts during my vacation. It's annoying how this place is still $135-180 a night on a flippin Tuesday considering this is such a sleepy little sticks town and not everything is even open that early on in the week. But anyway, we could have stayed in a normal king room but of course we took the bougie route and got the king suite w jacuzzi tub. OH YES. And it was pretty much worth it! (for pics, inquire within for a small fee..Cough..) So for about $215 with tax, we were able to enjoy the pool which is open until 10pm and smells delightfully like cedar (i could have stayed in there all night) but was a bit on the chilly side. I didn't mind much but compared to other hotel pools it was not the usual 80 but rather around 70. Still nice though. Sauna in locker room area that i didn't check out and an awesome beer joint across the street that will deliver if you call ahead of time. Good ass food and super affordable! Bed was clean and comfy but they need to work on their pillow game. Very soft and flat pillows and only 4 small ones. I would have liked 6 if they were this size or at least 4 nice oversized. Tv was a tit fuzzy on majority of channels but who cares, I wasn't there for to watch that. Nice robes by the tub but um, don't think about jacking them bc they are a whopping $75 a pop if you do... better off nabbing some at target for a fraction of that. Would I come again? Absolutely. Plus I think the sofa at the foot of the king bed was a pullout so you could def fit 4 ppl comfortably and split the bill. No bed bugs spotted, no strange stains, only funky smell was in the hall outside the room. I might be back! Oh and um....abundant pokemon...wait what? Oh also, continental breakfast from 6-9 maybe until 10 and it had basic things like bagels, waffles, etc and it wasnt too bad.

From the area,Had to stay here due to losing power in lightning strike during a recent storm. Found…read morethe staff very helpful,courteous and got us into our room fast. Room was very spacious and clean and during these very hot days,refreshingly cool. Would recommend this place to anyone. On site pool and fitness center. Pet friendly I heard too, noticed many states cars represented parked probably due to AAA site,which gets you a better rate to stay,ask for it. They have an event room.

The lot is not clean. The one-room spaces small. Rust, caulk and the fridge not cold…read more My lock was blocked by a shampoo bottle, so somebody could crawl in and stay for free (the bolt would not lock the door). Scrawny front desk boy told me to leave the lobby in the morning! Big, problem! Also: yoghurts and breakfast are over a week past the expiration dates. Rebel review: 3

Average motel. We had an issue with the tv. Wasn't working but they had a lady come up and switched…read moreit out and no problems after. Our next door "neighbor " was a little strange. He kept going outside watching everything but that's not the hotels fault. But if u need a night off or even 2 I recommend. Thanks

Great experience…read more Extra praise to DEMETRIA in the front desk for having a smile on no matter how many questions I asked. Extra praise to BRIDGETTE from the arcade department. She is one person doing the job of 70 people all with a smile. Each of the staff were amazing !!! Looking forward to returning.

We arrived April 2 for our 2 night stay, for my daughter's 16th birthday with two of her friends…read more Our room was not ready until well after five when it was supposed to be ready at four. Their waterpark is only open from 11 AM to 7 PM when basically every other waterpark that I've ever been to is open at least 12 hours a day. When the waterpark is closed, there is nothing else available in this place. Food is almost impossible to come by and if you do, you will wait an incredibly long time. The waterpark is small and crowded. Almost all the restaurants are closed until five if they open at all. Our room which was over $400 a night was not what I expected in the bathroom looked like something that you would see in a prison with the drain in the middle of the floor of the bathroom no designated shower or bath area it's just a shower curtain which had molded all over the bottom of it, over a tile floor. Our garbage had someone else else's tissues in it and our shampoo, conditioner, and body wash were all empty. This made me wonder what we waited till 5 o'clock for because checkout is at 11 and check-in is at four. That's five hours for their staff to clean the rooms. I think that that is enough time if you were properly staffed which they are far from. It was the worst resort waterpark I've ever seen or been to. The manager, sabrina is elusive. I asked for her when Daniel was at the front desk when we were trying to figure out when our room was going to be ready and he couldn't find her and then the next morning I called down and got Sabrina on the phone, but she put me on hold for forcing me to go downstairs and then wait for her yet again. This place is so poorly managed. The only good thing I can say is that the employees were nice. And I think that that says a lot because they're constantly hearing how horrible this place is and they all know it. This was also the most expensive waterpark we've ever been to. Please save your money. This place is an absolute rip off, and you will be sadly disappointed.

When we arrived the rude desk associate told us we had only booked for one person and that there…read morewould be an additional $100 put on the account for a second person. Usually a room rate is a room rate. Then in our room the heat was oppressive, could not get control to turn down and it was already late. Then we went to breakfast, it said to wait to be seated but no one ever came, so we finally went in and there was a buffet, EVERYTHING on the buffet was cold, eggs, waffles, omelettes, EVERYTHING! I told them about this and they said the warmers didn't work today! Coffee was undrinkable and I can drink almost any coffee, Would NEVER go back here. When I told them about breakfast they said "really" we never heard that before. I told them everyone in the dining room felt the same way. Awful

I stayed here twice. The first time it was good. The food quality was excellent as well as the…read moreservice. The second time was so mediocre that I have to come on here and write about it . You are spending good money to be here and the least they can do is have the hot tubs running. It seemed like EVERYTHING was broken. The pool was freezing. All of the hot tubs were down and some of the rooms that I wanted to book services in were out of service. No one was available to give a massage. The food was also not as great as the first time. The spa water looked old and dingy. Flies were all over it. The drinks looked cheap and mediocre. Looks like they need a good renovation For now I will find another place to do yoga and retreat.

terrible management, they double book us, after booking from hotel.com, I paid $168. /night to find…read moreout from the owner that she is already full. now I have to claim my money back from hotel . com. To top it all the owner is telling me to tell Hotel com not to make this kind of mistake, apparently this happened before.

The owner is super warm and friendly. She made a beautiful breakfast and the best chocolate chip…read morecookies I ever had. Thank you!

Leaky and noisey toilet. Cold during day, hot at night room... Inconsistent temperature. The TV was…read moresmall for a paid hotel. Brochure said it had a sauna, which I looked for by the gym and pool. No, there isn't a sauna. The breakfast was complimentary, but definitely not hot or what I would call continental. It was more like a few bagels, a pancake machine, and some free yogurt or coffee. I've seen worse, but this is still sub-standard. On the plus, it is private. The staff was friendly. I didn't feel unsafe staying here. It was fairly clean and the housekeeping did a good job. It wasn't the worst hotel ever, but it did feel like stepping back in time to the 90s. For the price, actually not too bad. It fit the price for a night stay fairly.

This is the same for 'The Sullivan' location (and I'm going to copy and paste to that one too.)…read more Stayed here on a Tuesday night after doing some Borscht Belt photography of the old resorts during my vacation. It's annoying how this place is still $135-180 a night on a flippin Tuesday considering this is such a sleepy little sticks town and not everything is even open that early on in the week. But anyway, we could have stayed in a normal king room but of course we took the bougie route and got the king suite w jacuzzi tub. OH YES. And it was pretty much worth it! (for pics, inquire within for a small fee..Cough..) So for about $215 with tax, we were able to enjoy the pool which is open until 10pm and smells delightfully like cedar (i could have stayed in there all night) but was a bit on the chilly side. I didn't mind much but compared to other hotel pools it was not the usual 80 but rather around 70. Still nice though. Sauna in locker room area that i didn't check out and an awesome beer joint across the street that will deliver if you call ahead of time. Good ass food and super affordable! Bed was clean and comfy but they need to work on their pillow game. Very soft and flat pillows and only 4 small ones. I would have liked 6 if they were this size or at least 4 nice oversized. Tv was a tit fuzzy on majority of channels but who cares, I wasn't there for to watch that. Nice robes by the tub but um, don't think about jacking them bc they are a whopping $75 a pop if you do... better off nabbing some at target for a fraction of that. Would I come again? Absolutely. Plus I think the sofa at the foot of the king bed was a pullout so you could def fit 4 ppl comfortably and split the bill. No bed bugs spotted, no strange stains, only funky smell was in the hall outside the room. I might be back! Oh and um....abundant pokemon...wait what? Oh also, continental breakfast from 6-9 maybe until 10 and it had basic things like bagels, waffles, etc and it wasnt too bad.

Absolutely filthy. Very dark inside and had a strange odor. The lights kept flickering on and off…read more No phone, tv, fridge, iron and absolutely no way I was staying there!!! Worst parking ever. Small driveway. The rest of the parking is across a dangerous road. It is a dirt parking lot with no lighting.

5 stars for attempting to accommodate but they need improvement. I found the bed to be very…read moreuncomfortable and I couldn't get a good night sleep. The food needed to improved upon and not enough fruits and vegetables available to snack on. Friday night services dragged on way too long and as a result we were not able to fully enjoy our meal and left the dining before dessert since we were so tired. I also found the layout of the hotel to be very confusing. We paid to stay through Sunday but checked out Saturday night. A big safety concern was that there was no telephone in our room or in any public areas. My cell phone did not have service in the area and there were no phones available for use.