I am more than disappointed to have to write this review, unfortunately, I have experienced a…read moreneglect in the customer service from the office. The recent process of dental work that I have had recently has left me looking for another dental office.
During my visit in September 2025, I was informed that my bridge was 'failing' and in addition I had a cavity underneath a crown, and in addition to that, an adjacent tooth had to be removed. To me, as a lay person, this sounded like a tremendous amount of work and cost. I felt the office manager or Cercek should have sat down with me and gone over various options. However, I was only given a referral to an oral surgeon for implants.
Implants did not seem to be a good option for me after having an appointment with the referral dentist. Aside from the exorbitant cost, the x-ray showed that I would need a 'sinus uplift'. The oral surgeon did not even bother to discuss the fact that I have periodontal disease and how that can sometimes complicate issues and even having the implants 'fail'! On my own, I researched other options such as a partial denture. I was very disappointed that no information or options were given to me by the office.
I, again, had to research on my own what would potentially be my reimbursement from the insurance company because Cercek is out of network. I only had $825 left for 2025. In 2026, the maximum reimbursement would be $1,500. Because I did the research, I decided to split the dental work that needed to be done over December 2025 and January 2026.
I made an appointment for December 17, 2025 and another for the partial on January 14, 2026 shortly after the September visit. I later found out (at the 17th appointment) that a minimum of 6 weeks is required for healing. From the 17th of 2025 to the 14th 2026 is only 4 weeks! My appointment was moved up one week to the 10th of December, but even still that is not 6 weeks! From my researching, yet again, I found out that healing can take up to 3 months. The fact that the office didn't take the time to help me in scheduling is a gross neglect!
Back in 2011 I had the adjacent tooth pulled, the oral surgeon packed the gum with cadaver bone and put in a couple of stiches. The tooth that Cercek pulled had bone loss, and I even asked if there would be bone filled in, and the answer was no with no explanation. No stiches either.
Why would I go in for a measurement for a partial denture when my gums/mouth are not completely healed. That makes no sense. So, I called to cancel my appointment for the 14th and to relay these complaints to your office manager. I was told she was in a meeting. Did not receive a call back, so called again and was asked if I could be put on a 'brief hold', which I did. 10 minutes after being on hold, I hung up. Called back yet again and was asked 'what is a good time that the office manager could call you back.'
Very, very poor customer service.
And this is not even the whole story, but that would require a very very lengthy review.
