Tried to get cash from the ATM. When I declined the conversion for a fee, it told me my bank was…read moreunavailable. I called my bank to see what the issue was and they said they had not received a request for funds for my account. However, when I accepted the conversion fee, suddenly my bank was available. I paid almost $25 for $100. If I had not needed the cash, I would not have done it, but I did. What a scam! I will avoid this bank if I can.

Worst Bank by far. I am a Swiss citizen and live in the USA. Completely USELESS Customer Services…read more Go and take your money somewhere else. Closing all my account and investment at this moment.

The definition of useless…read more I've been a customer of ING for 6 months and I'm in the process of cancelling my account with them. This branch is consistently understaffed, and consistently unhelpful. I'd love to pinpoint one of the many times I've been let down by this bank, but writing them here doesn't do them any justice. I've had to postpone starting the business I've always dreamed of starting for two months now, all due to the many mistakes that have been made whilst handling selling my accounts here. To anyone looking to start a bank account in The Netherlands, please don't chose ING, it's just not worth it.

I have been a customer of this bank for over 5 years and I definitely don't recommend it!…read more The customer service when I lost my card was TERRIBLE. I lost my wallet on a Saturday night (quite a popular time to lose your belongings) and tried to block my card on Sunday.I called their 24/7 line and was told I have to wait to block it until Monday, because the bank is closed. RIDICULOUS. When I traveled to Dubai and it turned out that I couldn't withdraw money from the cash machine. Again, I called the 24/7 customer service and I was told that my card wasn't unlocked for Asia and again I had to wait until the office opens (3 hours stuck at the airport), so that they could unlock it. I feel like in the 21st century ING has not yet grasped what the idea of 24/7 customer service means.

What friendly people! I went to ING after being turned away by Rabobank for trying to set up a…read moreDutch bank account while being a Canadian here on a work visa. ING gladly accepted me, and showed me wonderful service. The lady helping me (I wish I knew her name!) was very thorough and patient with me as we went over the process. They also have a comfortable waiting area and give you free bottles of water, which is a nice touch. Happy to be a client!

+ helped me to get bank account transaction history for visa…read more+ helped me to pay for visa fee - mostly not competent people work there. Today girl almost didn't understand us and run to her superviser 5 or 6 times, while her superviser was just near by us. Her superviser even didn't want help us. - earlier there was coffee machine, but they removed it - when I asked will my card work in UK, they asked me - is it Europe? WAT? Why they don't know this or where they card works? At the end, I've found answer on my question at their mobile bank. Total: 2 of 5 stars.