Long story short, it's been 3 months since i asked for a credit card and it still is not here.
Now the details guys,
I sat with one of your colleagues in Voorburg office where i asked to make a new debit card. The colleague was suggesting to take a CC as well so i agreed as my workplace has nice deals with your bank. So we sat there for an hour filling all the documentation (same papers a couple of times, but yoru colleague noticed it and excused herself). Regretfully I asked her what are the discounts and benefits for various things. She started counting the returns 1 by 1 with a calculator. I honestly stopped listening to her after i saw that she tried to calculate percentage in the following way : '350/0.05' instead of '350 x 0.05'. This is such a basic primary school mistake that i immediately started to have doubts in the person handling my money.
I mean the person that is 'helping' me with my money cannot calculate a simple thing im sorry why should i trust you?
The employees you have simply can't do math and they work at a bank... really guys - really?
Moving on, after all that bull*hit i was happy that i will finally get a new debit card and a brand new CC.
Well debit card came as promised within 3 days (thank you as this is the only thing you did).
I waited 1.5 months after which i went back to the bank and asked one of your colleagues, she said that they don't even have an application and she needs to take more of my time to get my details again. Alright so what can i do? I waste my time and i fill i all the details again.
After we were done i asked her, what is the guarantee that i will receive the card now, she said that she will surely send the form and she will double check it the following week. I showed her that i am not very satisfied and told her that i have no reason to trust you guys as you have failed a couple of times already and that your 'word' mean nothing to me as i heard them before already. She said sorry and to wait.
Alright, I had no other chance that to do that.
Well guess what,
after waiting for 3 weeks more, I still don't have it.
Now a question to you guys,
1) Why do you have idiots helping customers that can't even use a calculator and do not know simple math? I mean this is basics...
2) Why I'm being promised the same thing over 3 months and no result is given
3) Does it really take 3 months to make a Credit Card to one of your customers?
Pretty sure none of you will respond to this, but my aim is not to get your answer as that doesn't give me anything, rather than to spread the word to other around. Hopefully they will not chose your bank to make a CC.
Disappointing experience (If I could rate lower than 1 star I would) read more
